Igor Katayev

This is my 3rd Lexus from North Miami Lexus so you would think the process would get easier each time but it hasn’t. I believe returning customers shouldn’t have to fight for the best deal. I negotiated on think the process would get easier each time but it hasn’t. I believe returning customers shouldn’t have to fight for the best deal. I negotiated on a price, Fianance documents reflect something else. Did NML make it right, yes but it doesn’t change my experience. My biggest problem is, the salesman. Salesman don’t SELL any more. All they do is open the door and hood. I guess upselling isn’t in their job description anymore because with all 3 of my Lexus, I found about features that I most certainly would’ve wanted on my car but I wasn’t made aware of certain car features and packages, such as triple beam headlights and back window shades etc. I felt rushed to buy. When spending $50K plus, I would like to feel good about my purchase. Nonetheless, Lev was very nice and if he’s still at NML for my next purchase…I’m willing to give him a shot at changing my impression about sells. I don’t know if it’s common among buyers but with every car purchase, I felt like I was being dupe because of the lack of transparency. Nonetheless, if I decide to go with NML again, I will have a game plan that won’t be broken. More

by pamulahbaby Verified Customer Verified Customer

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I purchased my ES350 Sport from Lev and work with his manager Alfred. Lev was very professional and helpful and I did not feel pressure and answer my questions. Alfred was very professional and such a w manager Alfred. Lev was very professional and helpful and I did not feel pressure and answer my questions. Alfred was very professional and such a wonderful person. Everything was smooth and a friendly experience. Alfred made everything right and he is such a great manager and person that is hard to find these days. A person that will go above and beyond and do good by it in the purchase of a car and customer satisfaction, which is rare this days. He wants the customer to be satisfied and happy with the entire process of buying a car and stands by his word. Very professional, courteous and nice and honest. So glad I met the people I did from this dealer, I have no complains on the contrary can not say enough nice things about them. I actually went to North Miami to a different dealer but this dealer was close by and went there since I was looking to purchase a Lexus. After meeting Lev my sales person and his manager Alfred we purchased our vehicle and felt comfortable. Alfred really stands out with his professionalism and honesty and how he cares about his customers and great customer service skills. If you are looking for a car, do not hesitate to purchase from this dealer. They will work with you and they have a lot of patience ,so that you are satisfied with their service and purchase and feel happy with your overall experience. Lev was great and Alfredo from service is great and Igor in financing, tech guy and the entire group. Thank you, happy with my new purchase and will not hesitate to buy a car from them again. I will recommend them and I usually do not leave reviews but they deserve it because they stand by their word and service and want to make your purchase a pleasant experience. Is hard to find people that will go above and beyond to help and make sure you leave with a pleasant experience and purchase. I am happy I purchase my car from this dealer because the personnel and leadership from this dealer in particular is exceptional. They will work with you in your purchase and make it right and do good by it. I did not feel pressure into buying a car and really felt comfortable with the entire process of buying a car. You will not spend all day in a dealer , no pressure just a great buying experienced from start to finish. Once again, Thank you Alfred sales manager and your entire team for everything and making the entire process a pleasant, smooth experience. Thank you!!! More

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Great experience! Amazing customer service Demetri is amazing! He made sure I got what I wanted and that I was satisfied from start to finish! Amazing customer service Demetri is amazing! He made sure I got what I wanted and that I was satisfied from start to finish! More

by Biaa1210 Verified Customer Verified Customer

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Lexus of North Miami set a standard no other dealer could reach which is why I came back after my wonderful first lease experience with Jhan. The team was so patient, authentic, hilarious and genuinely thoug reach which is why I came back after my wonderful first lease experience with Jhan. The team was so patient, authentic, hilarious and genuinely thoughtful with me during my lease that I turned around and sent my sister there just a few days later. Anthony was an integral part as he sealed the deal with a good laugh. Yairon was incredibly hard working and surprised me with a beautiful bow and photo session. Absolutely unforgettable.​​​​​​​​​​​​​​​​ More

by Stella M. Verified Customer Verified Customer

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21 years and 15 cars with this Dealership - enough said! It is like family - relationship! It is like family - relationship! More

by mgkdes2001 Verified Customer Verified Customer

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Great people and great service. Will recommend Lexus of North Miami to all my friends Will recommend Lexus of North Miami to all my friends More

by INULYA0 Verified Customer Verified Customer

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After a rough start, he really came through with all that was required for my satisfaction that was required for my satisfaction More

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I love the service and I love the people all of them very friendly and wonderful I am customer for many years and I always come back love you guys friendly and wonderful I am customer for many years and I always come back love you guys More

by abovelnyak Verified Customer Verified Customer

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This Team was nothing but AMAZING! It was supper helpful and very professional!! It is a pleasure doing business with them!!! It was supper helpful and very professional!! It is a pleasure doing business with them!!! More

by LPEREZ10 Verified Customer Verified Customer

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Poor service and communication. A very unpleasant experience purchasing my Lexus. Painfully process to have car registered out state. A very unpleasant experience purchasing my Lexus. Painfully process to have car registered out state. More

by michael.favaro Verified Customer Verified Customer

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