Eddie Garcia | Page 68

5 years of just Ehhh I’m not a hard one to please but over 5 years it just hasn’t been a great experience for me. What is lacking truly is REAL care for their customers an I’m not a hard one to please but over 5 years it just hasn’t been a great experience for me. What is lacking truly is REAL care for their customers and communication. I have had 2 guys handle my very easy account over the 5 year period. My salesman who is no longer employed at this dealership is a whole other country. One time I was passing by and thought I’d take them up on a car wash “stop in anytime and we’ll wash your car” I had not previously taken advantage of this service. I walk through the glass doors and everyone was “sort of” busy but while standing there for almost 15 minutes NOT ONE PERSON asked “can I help you” My 1st guy before asked to be switched to someone else (Tom Lood) who didn’t know me from a whole in the wall was so busy flirting and doting over a female customer he didn’t think to ask me what the XXX I was there for !? I got in my car backed out and left angry. Why should that be at a MB dealership. Tom was nice typically at the beginning and at the end. However, I will say Tom on a few visits truly lacks follow up skills or time management skills as well as communication skills. On the last visit while getting me squared away on my rental car in the am, tells me emphatically “car must be returned today 7pm”. I said “not a problem, just let me know when to get my car”. He said I’ll call you later and let you know. 3:42, I texted “how we coming along?” Just finished but still need to wash and finish paperwork. Still need a little bit --Tom Lood Mercedes-Benz Autohaus on Edens Never heard back from him after that and remember, the needs to be back @ 7 pm. I was expecting a call or text letting me know, “come at 4:30 - see you at 5 something”. My wife’s GMC dealership has 10x the customer care than Mercedes. I gassed the rental up at 4:37 pm and started heading that way. 40 min with traffic - arrived at dealership and paperwork wasn’t complete and car wasn’t washed. 20 min later after I arrived my car was washed dryed and ready. I had prepaid the service, so my $0 bill was welcomed. I was considering heading into the showroom to look at a new car. I will enjoy my CLA250 for another 1-2 years, my car is in mint condition with lower mileage and then I’m done with Mercedes Benz. Mark Tames is the only thing that kept me at Auto Haus. He is an asset to this dealership. More

by PBSAU Verified Customer Verified Customer

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2017 GLE Thank you for your service. I’ll be back. Nothing more to say. For this survey. Please allow me to submit the survey and end the session. Thank you for your service. I’ll be back. Nothing more to say. For this survey. Please allow me to submit the survey and end the session. More

by RWISE4683 Verified Customer Verified Customer

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Great experience Always a great experience, dealing with service department rocks. They treat you like you are there only client, always making sure you are aware of y Always a great experience, dealing with service department rocks. They treat you like you are there only client, always making sure you are aware of your progress on vehicles. Jobs are always done correct the 1st time More

by LUCKYGAMESINC Verified Customer Verified Customer

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Great Very good service . Ed is easy to work with and. Very accomadating .thought I would never find any one like Gary Lombardi, but I must say Ed is right Very good service . Ed is easy to work with and. Very accomadating .thought I would never find any one like Gary Lombardi, but I must say Ed is right up there More

by wenb1144 Verified Customer Verified Customer

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Outstanding Eddie continually provides outstanding service. I would highly recommend getting s and the Autohaus on Edens. He always follows up and is always will Eddie continually provides outstanding service. I would highly recommend getting s and the Autohaus on Edens. He always follows up and is always willing to make time to service my car even when I drop in. More

by KKGEORGE0 Verified Customer Verified Customer

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As always it was great and professional. Awesome place. Because I have bought my last 4 cars there and never had any complaints and service has been extremely good.. Mr Garcia has always been extremely curt Because I have bought my last 4 cars there and never had any complaints and service has been extremely good.. Mr Garcia has always been extremely curtious and has taken care of all our problems. More

by OMNL836 Verified Customer Verified Customer

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I have 2 awesome service managers! Everybody in the service dept. are great, friendly and helpful but I always bring my cars in when I can work with either Eddie Garcia or Tom Lood. The Everybody in the service dept. are great, friendly and helpful but I always bring my cars in when I can work with either Eddie Garcia or Tom Lood. They make it an easy & pleasent experience to get my cars serviced!!!! More

by JKBECKMANN Verified Customer Verified Customer

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As Promised! As usual, Eddie Garcia delivered! Dropped in to get a bulb replaced--which was done on the spot--but then another potential issue was identified.... As usual, Eddie Garcia delivered! Dropped in to get a bulb replaced--which was done on the spot--but then another potential issue was identified.... Very considerate of my time, coordinating needed parts getting in and desired loaner being available before he scheduled me in for part 2. Also as usual, everything was fixed right the first time and the car was returned on time and looking sparkling. More

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personalized Our service manager is Ed Garcia. He easily recalls the details of both my GLK and C300. Just recently, I had the GLK serviced for A1. Ed did not just Our service manager is Ed Garcia. He easily recalls the details of both my GLK and C300. Just recently, I had the GLK serviced for A1. Ed did not just had it done in the same day, which was very helpful with our work schedule, but also outlined the repairs needed to keep my GLK in good condition. With Ed, I'm totally confident that my cars are getting the best service. More

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