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Eddie Goines
Eddie Goines | Page 22
Mazda Master Certified Service Consultant
Jim Ellis Mazda Marietta
1715 Cobb Parkway SE
Marietta, GA 30060
559 Reviews
Born in New Orleans and moved to Atlanta in '87 with my family. I'm a second generation car-tech. My dad was in the business 38 years. I have four kids in college - 3 girls and a son. My role as a service advisor is to relieve my customers of any worries or concerns about their vehicle - I'm a non-confrontational problem solver! Thank you for choosing Jim Ellis Mazda of Marietta.
Read moreDealership Experience
22 yrs, 6 mos
Industry Experience
30 yrs, 6 mos
Specialties & Trainings
Mazda Elite Certified Service Advisor
559 Reviews of Eddie Goines
October 22, 2020
I've been a customer for many years. I love Mazdas! All my experiences there have been very positive. People in service department are very nice and professional.Always seem to have my best interests in my experiences there have been very positive. People in service department are very nice and professional.Always seem to have my best interests in mind. The work is always exceptional. More
by KATHYBECKMAN
Verified CustomerOther Employees Tagged: Doug Aldridge, Keith Paulk, Patrick
October 17, 2020
I must be the anomaly from reading these reviews. I have had two negative experiences with the service department in Marietta over the last five years. As a result, I take my CX-9 to an independent auto re had two negative experiences with the service department in Marietta over the last five years. As a result, I take my CX-9 to an independent auto repair shop. I had two parts issues that I needed replaced, so I decided to give them one more try. I called two or three weeks ago and scheduled an appointment for 7:30AM on Saturday and ended up leaving my car with them on Friday afternoon. I also spoke with their parts department to confirm that they had the parts. At 11AM on that Saturday, they called me to tell me that they could replace the parts because they were in the warehouse. The entire reason for bringing the car it was the part replacement. The service advisor showed zero empathy and kept saying that I would have to bring the car back another time. He also said that I needed to pay over $300 to clean soot from all these different parts of the engine. My independent repair shop has never said anything about soot issues and the car runs beautifully. When I came to pick up the car, I go not apology or we are sorry that we have inconvenienced you. I was furious, and I admit that I was very rude to the staff. I feel really badly that I lost my cool, but I had had enough. I want to make clear that I'm not anti-dealer. I have taken my Hondas to Ed Voyles for years and have nothing but excellent and fairly priced service. I will never set foot in the dealership again. I am going to drive my car to the dealership in Roswell to get the part work done. More
by smithholmes
Other Employees Tagged: Todd Allen , Doug Aldridge
October 15, 2020
Great service! Kind and professional!Thank you! I got Great service! Kind and professional! Thank you! I got the work done within an appropriate time. The waiting room was clean and I appreciated having Great service! Kind and professional! Thank you! I got the work done within an appropriate time. The waiting room was clean and I appreciated having water and coffee. More
by lorettandscott
Other Employees Tagged: Doug Aldridge
October 15, 2020
Jim Ellis Mazda went above and beyond. Our salesman (Hilton) was extremely helpful and the ultimate reason we came back to purchase our Mazda CX9. He was incredibly knowledgeable and curteous through t (Hilton) was extremely helpful and the ultimate reason we came back to purchase our Mazda CX9. He was incredibly knowledgeable and curteous through the entire process. We shopped multiple competitors and something just kept bringing us back to Mazda. Thanks Jim Ellis, we love our new purchase! More
by TMARION
Other Employees Tagged: Hilton Young , Doug Aldridge
October 05, 2020
Great service!I own Toyota SUV too and just went to Great service! I own Toyota SUV too and just went to their dealership. Their service is fine too but the same as before and also didn’t see much of Great service! I own Toyota SUV too and just went to their dealership. Their service is fine too but the same as before and also didn’t see much of change under this COVID pandemic in terms of hygiene. At Jim Ellis Mazda Hygiene level was better and communication with customer about the progress of service was definitely something I had never experienced. Great work. More
by iton1129
Other Employees Tagged: Rose Shuck, Maron Smith
October 02, 2020
So excited about my new car! Roosevelt was awesome. He really helped me figure out the best choice for me. Thanks, and can’t wait to buy our third car from you all in the future. really helped me figure out the best choice for me. Thanks, and can’t wait to buy our third car from you all in the future. More
by LOTUSOFLIFEDRL
Other Employees Tagged: Roosevelt Standifer, Hannah in Finance was awesome
October 01, 2020
Service scheduled to fix one recall; I was advised of a second recall--both were fixed. Additionally, I was provided a loaner car to mitigate my inconvenience. This Service Department is tops. Thank you. second recall--both were fixed. Additionally, I was provided a loaner car to mitigate my inconvenience. This Service Department is tops. Thank you. More
by envhealth100
Other Employees Tagged: Rose Shuck
September 23, 2020
It was a great experience, fast, easy, convenient. The people were cordial and went the extra mile to service my car. I will definitely come back people were cordial and went the extra mile to service my car. I will definitely come back More
by Knwosu88
Other Employees Tagged: Doug Aldridge, Keith Paulk, Rose Shuck, Maron Smith, Peter Uko
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