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Eddie Goines
Eddie Goines | Page 36
Mazda Master Certified Service Consultant
Jim Ellis Mazda Marietta
1715 Cobb Parkway SE
Marietta, GA 30060
559 Reviews
Born in New Orleans and moved to Atlanta in '87 with my family. I'm a second generation car-tech. My dad was in the business 38 years. I have four kids in college - 3 girls and a son. My role as a service advisor is to relieve my customers of any worries or concerns about their vehicle - I'm a non-confrontational problem solver! Thank you for choosing Jim Ellis Mazda of Marietta.
Read moreDealership Experience
22 yrs, 6 mos
Industry Experience
30 yrs, 6 mos
Specialties & Trainings
Mazda Elite Certified Service Advisor
559 Reviews of Eddie Goines
September 18, 2019
AWESOME I have been coming here for years and this dealership is the reason why I keep buying a Mazda the overall experience is outstanding the technicians ar I have been coming here for years and this dealership is the reason why I keep buying a Mazda the overall experience is outstanding the technicians are top-notch and I have never left feeling like I didn't know what was going on with my vehicle More
by M_MILSAP
Verified CustomerOther Employees Tagged: Doug Aldridge
September 18, 2019
Always there to help Always helpful, it’s great to know there are still places that care about the customer. They welcome you, and really listen to any concerns you have. Always helpful, it’s great to know there are still places that care about the customer. They welcome you, and really listen to any concerns you have. The car wash was an unexpected surprise. More
by Mazdazoomer
September 17, 2019
Oil change took 3 hours! Ridiculous Appointment was scheduled early for a oil change and it turned into replacing a tire. Ended up not getting a tire replacement and it took 3 hours! T Appointment was scheduled early for a oil change and it turned into replacing a tire. Ended up not getting a tire replacement and it took 3 hours! Tire had to be ordered. Went back to get tire replaced and it took the almost 3 hours again! Just a tire!!!! Never experience this type of service at Jim Ellis Mazda before. More
by KANICKAE33
Other Employees Tagged: Keith Paulk
September 17, 2019
Ridiculous experience I have never had a worse experience than I did at Mazda recently. I had scheduled an appointment for routine maintenance, which was an oil change and I have never had a worse experience than I did at Mazda recently. I had scheduled an appointment for routine maintenance, which was an oil change and tire rotation. Despite this being a scheduled routine appointment, it took over two hours for staff to complete. I have no idea how it takes over two hours to do this type of work, especially as it was scheduled. I’m unclear as to why the people at Mazda think I should drive a longer distance, pay more, and wait longer to have this type of work done by a dealership when I could have driven 5 minutes to a Jiffy Lube to have the same service completed quickly for a fraction of the price. Additionally, as I was checking out, I asked 2 staff if it was normal for an oil change to take over two hours. Both agreed that oil changes do not take that long. However, neither offered an apology, explanation or any kind of incentive to “make the situation right.” Both staff had the opportunity to make the situation better, but could not be motivated to do so. I have been very happy with my Mazda and the service I have had at the dealership prior to this experience. However, this was a bad enough experience that I doubt I will return, particularly as Mazda was not willing to address it at the time it happened. While I understand that complex car problems may take a long time to work through, there is no reason that I needed to spend over two hours waiting. Additionally, I was waiting with my infant. One might think that out of common courtesy for a young mother, the staff could have moved through their work in a timely manner. Clearly that was not the case. Truly, something needs to be done to rectify this situation. More
by Mazda7643
September 15, 2019
I always go back Despite another Mazda dealership being much closer to me, I have purchased 3 Mazdas from Jim Ellis Marietta Mazda and continue to go back for any majo Despite another Mazda dealership being much closer to me, I have purchased 3 Mazdas from Jim Ellis Marietta Mazda and continue to go back for any major service issues. They always have great customer service. I highly recommend! More
by lisaeb187
September 13, 2019
Professional snd Courteous In for routine servicing on Miata. Went well. The employees are Professional and courteous. The waiting room very comfortable. The snacks could be mo In for routine servicing on Miata. Went well. The employees are Professional and courteous. The waiting room very comfortable. The snacks could be more varied. More
by BOBINGLE
Other Employees Tagged: Todd Allen
September 12, 2019
Listening Great attention listened and resolver the problem effectively. Happy with service. Good to have a loaner car similar to my own car. Will be back. Great attention listened and resolver the problem effectively. Happy with service. Good to have a loaner car similar to my own car. Will be back. . More
by susanacapper
September 05, 2019
Luxury car experience I was pleased with my experience. It gave me a feeling that I was dealing with a luxury car service platform. Keep up the good work. Also Eddie made s I was pleased with my experience. It gave me a feeling that I was dealing with a luxury car service platform. Keep up the good work. Also Eddie made sure I understood what I was paying for. Thanks More
by ATWATERDIANNE
August 30, 2019
Excellent Very good service I am quite pleased with Eddie and the staff, the service with uber was pretty cool too. Lunch and then pick up. Very good service I am quite pleased with Eddie and the staff, the service with uber was pretty cool too. Lunch and then pick up. More
by Mrsid2112
August 27, 2019
Great customer service I came in to address a recall that had not been taken care of by the previous owner(s) of my vehicle. Even though I did not purchase my used vehicle a I came in to address a recall that had not been taken care of by the previous owner(s) of my vehicle. Even though I did not purchase my used vehicle at Jim Ellis they gave me top notch service and treatment. I would highly recommend this dealership. More
by Manneq Mom
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