Eddie Marshall
Eddie Marshall at Southern Ford

Eddie Marshall | Page 15

Commercial Service Advisor

Southern Ford

12896 Jefferson Avenue
Newport News, VA 23608

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4.8
202 Reviews
4.8

202 Reviews

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202 Reviews of Eddie Marshall

August 08, 2024

Dealership Rating
Employee Rating

Eddie and Q are awesome to work with. No issues at all when they are taking care of our fleet. More

by GULTOMT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: QUERIDA WILLIAMS

Aug 09, 2024

Southern Ford responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

August 07, 2024

Dealership Rating
Employee Rating

Eddie at southern ford handled the service on my vehicle. It was completed when promised and I’ve had no issues! More

by ed7jen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 07, 2024

Southern Ford responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

August 07, 2024

Dealership Rating
Employee Rating

Eddie Marshall and his technicians are top notch! Any repairs, inspections or other work is always done quickly. More

by Ponycar1995
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 07, 2024

Southern Ford responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

August 05, 2024

Dealership Rating
Employee Rating

They have done service on our vehicles and are honest and usually get things done in the shortest possible time More

by gtownsend
Service Price Transparency
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Service Time
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Recommend Dealer
Yes

August 05, 2024

Dealership Rating
Employee Rating

Eddie was excellent to work with. Glad that I chose to have the work done at Southern Ford. More

by DTHOMPSON26
Service Price Transparency
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Recommend Dealer
Yes

August 04, 2024

Dealership Rating
Employee Rating

Stephanie was GREAT from start to finish! Southern Ford is AWESOME, the Southern entire Southern Ford Automotive Team is AWESOME; I've never experienced anything but 5 Star ser ice from any b More

by Keasha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alicia Chapman-Jones, Stephanie Spangler , MAURICE BENSTON, JON CONWAY, Jeff Dobson, SCOTT MIKULEC, EDWIN WARREN, QUERIDA WILLIAMS

August 03, 2024

Dealership Rating
Employee Rating

Service was as expected and the pickup and delivery option was definitely a great bonus. More

by DRITCHSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alicia Chapman-Jones , Jeff Dobson, SCOTT MIKULEC, EDWIN WARREN

August 02, 2024

Dealership Rating
Employee Rating

They ordered the part to my brand new truck that I received that day and let me know it was in and I could bring it in for service. They installed my fuel tank door in an hour and I was on my way. Tha More

by Doland.Miller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

July 30, 2024

Dealership Rating
Employee Rating

Service is good. Service representatives are hard if not impossible to reach for status on vehicle . Had 7:30 appointment no one showed up until after 8:00. More

by HUNTER.WALDEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: QUERIDA WILLIAMS

July 25, 2024

Dealership Rating
Employee Rating

Got the original part wrong, but made it right. Kept in contact with me on what was going on. More

by cruzn82
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Jeff Dobson

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