Eddie Marshall
Eddie Marshall at Southern Ford

Eddie Marshall | Page 7

Commercial Service Advisor

Southern Ford

12896 Jefferson Avenue
Newport News, VA 23608

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4.8
206 Reviews
4.8

206 Reviews

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206 Reviews of Eddie Marshall

June 29, 2025

Dealership Rating
Employee Rating

The service staff are very polite and helpful. They addressed my concerns and was successfully repaired our Transit. More

by DONAJIMTED
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Jeff Dobson, QUERIDA WILLIAMS

June 27, 2025

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I was able to get in very quick when I needed a State inspection for my F250. They did the inspection quick and got me back to doing things I needed to do. I feel very respected every time I go there for More

by Doland.Miller
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: QUERIDA WILLIAMS

June 25, 2025

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N/a 15 wononords humidity no one has ever done that before and after pictures More

by KRAYSKI
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Alicia Chapman-Jones, Stephanie Spangler, Robert Johnson , Jeff Dobson, JOSEPH HOBLEY, QUERIDA WILLIAMS

June 18, 2025

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The service rep was helpful and completely satisfied our needs. We are happy with this dealership. More

by Oglesby2000
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: QUERIDA WILLIAMS

Jun 18, 2025

Southern Ford responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

June 16, 2025

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Employee Rating

Mrs. Stephanie Spangler was absolutely amazing. She provided an estimate and was able to get me scheduled as early as 2 weeks. The wait time was almost spot on and she was very attentive. By far one of More

by mariahjeynae
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Alicia Chapman-Jones, Stephanie Spangler, Robert Johnson , MATTHEW CARTER, Jeff Dobson, JOSEPH HOBLEY, QUERIDA WILLIAMS

Jun 18, 2025

Southern Ford responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

June 14, 2025

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Employee Rating

I’m so happy with the customer service I’m experiencing with Southern Ford..Elated to be honest …I look forward to what’s to come with future purchases and other options afforded to me and my family from S More

by BERNARDMOYLER
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Alicia Chapman-Jones, Stephanie Spangler, Robert Johnson , MATTHEW CARTER, Jeff Dobson, JOSEPH HOBLEY, QUERIDA WILLIAMS

Jun 18, 2025

Southern Ford responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

June 14, 2025

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They have an exceptional staff ready to help going above and beyond the call of duty ensuring their customers get exactly what the need. More

by LIONSB70
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Alicia Chapman-Jones, Stephanie Spangler, Kelcey Jordan , MATTHEW CARTER, Jeff Dobson, Joe Jensen, JARED STARK, QUERIDA WILLIAMS

June 04, 2025

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Employee Rating

Working with Eddie on the commercial side has always had positive and great experience. Always a positive outcome. More

by billsfan66
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Alicia Chapman-Jones

May 30, 2025

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Employee Rating

Whenever I come in to get my vehicle serviced, she is always quick to respond and make sure all bases are covered so the vehicle can be fixed and repaired correctly and give them back to me in a timely m More

by INGODITRUST
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Stephanie Spangler

May 29, 2025

Dealership Rating
Employee Rating

Overall this dealership is pretty good. The biggest issue is the disconnect between the different departments. That tends to result in wrong parts being ordered or items not completed. Whic More

by MONROE.DSJ
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Alicia Chapman-Jones, Stephanie Spangler, Robert Johnson , DAKOTA BOOTH, MATTHEW CARTER, Jeff Dobson, JOSEPH HOBLEY, QUERIDA WILLIAMS

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