Eddie Marshall | Page 7
Commercial Service Advisor
Southern Ford
12896 Jefferson Avenue
Newport News, VA 23608
202 Reviews
Write a Review202 Reviews of Eddie Marshall
June 16, 2025
Mrs. Stephanie Spangler was absolutely amazing. She provided an estimate and was able to get me scheduled as early as 2 weeks. The wait time was almost spot on and she was very attentive. By far one of provided an estimate and was able to get me scheduled as early as 2 weeks. The wait time was almost spot on and she was very attentive. By far one of the best customer service experiences I’ve had with Ford. I’ll definitely return if and when I have service related needs from Ford. Thank you again Mrs. Stephanie for everything! More
Other Employees Tagged: Alicia Chapman-Jones, Stephanie Spangler, Robert Johnson , MATTHEW CARTER, Jeff Dobson, JOSEPH HOBLEY, QUERIDA WILLIAMS
June 14, 2025
I’m so happy with the customer service I’m experiencing with Southern Ford..Elated to be honest …I look forward to what’s to come with future purchases and other options afforded to me and my family from S with Southern Ford..Elated to be honest …I look forward to what’s to come with future purchases and other options afforded to me and my family from Southern Ford..Thank you soo much for all you’ve done since I bought my vehicle.. More
Other Employees Tagged: Alicia Chapman-Jones, Stephanie Spangler, Robert Johnson , MATTHEW CARTER, Jeff Dobson, JOSEPH HOBLEY, QUERIDA WILLIAMS
June 14, 2025
They have an exceptional staff ready to help going above and beyond the call of duty ensuring their customers get exactly what the need. and beyond the call of duty ensuring their customers get exactly what the need. More
Other Employees Tagged: Alicia Chapman-Jones, Stephanie Spangler, Kelcey Jordan , MATTHEW CARTER, Jeff Dobson, Joe Jensen, JARED STARK, QUERIDA WILLIAMS
June 04, 2025
Working with Eddie on the commercial side has always had positive and great experience. Always a positive outcome. positive and great experience. Always a positive outcome. More
Other Employees Tagged: Alicia Chapman-Jones
May 30, 2025
Whenever I come in to get my vehicle serviced, she is always quick to respond and make sure all bases are covered so the vehicle can be fixed and repaired correctly and give them back to me in a timely m always quick to respond and make sure all bases are covered so the vehicle can be fixed and repaired correctly and give them back to me in a timely manner More
Other Employees Tagged: Stephanie Spangler
May 29, 2025
Overall this dealership is pretty good. The biggest issue is the disconnect between the different departments. That tends to result in wrong parts being ordered or items not completed. Whic The biggest issue is the disconnect between the different departments. That tends to result in wrong parts being ordered or items not completed. Which ultimately results in lost of time. More
Other Employees Tagged: Alicia Chapman-Jones, Stephanie Spangler, Robert Johnson , DAKOTA BOOTH, MATTHEW CARTER, Jeff Dobson, JOSEPH HOBLEY, QUERIDA WILLIAMS
May 29, 2025
Eddie Marshall made sure to get the transit van in and serviced in a quick and timely fashion. Yulia Conway did an excellent job of setting the appointment and communicating time expectations for the serv serviced in a quick and timely fashion. Yulia Conway did an excellent job of setting the appointment and communicating time expectations for the service. More
Other Employees Tagged: Kim Boone, Manny Patel, Kelcey Jordan , Joe Jensen, Jake Lynch, ROBERT MUIR, JARED STARK, Guy Stewart, Chris Vandenheede, Yulia Conway
May 17, 2025
Second time I’ve been in for oil change and tire rotation recently and both times the tires were not rotated. Had to reschedule and return both times for the rotation. recently and both times the tires were not rotated. Had to reschedule and return both times for the rotation. More
May 13, 2025
Your Service was awesome. I would recommend anyone to your dealership. Thank you sincerely.🙂 I am very please with my vehicle thank you again I would recommend anyone to your dealership. Thank you sincerely.🙂 I am very please with my vehicle thank you again More
Other Employees Tagged: Alicia Chapman-Jones, Stephanie Spangler, Robert Johnson , Jeff Dobson, JOSEPH HOBLEY, QUERIDA WILLIAMS

