Eddy Chavarria | Page 3

Great Service No one really likes having to bring their car in to be serviced but I actually enjoy coming in to Jim Falk Lexus. Eddy takes wonderful care of me and No one really likes having to bring their car in to be serviced but I actually enjoy coming in to Jim Falk Lexus. Eddy takes wonderful care of me and my car. He's excellent at diagnosing and solving any problems that might come up (I've had a lot of mice invasions in my car). He also does his best to save you $$ and will recommend the most cost effective way to go. He's my man. More

by JANELALOCA Verified Customer Verified Customer

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Great Experience I go to Jim Falk for service for only one reason. Eddy Chavarria. He is wonderful and an asset to Jim Falk Lexus. Eddy explains what is needed for I go to Jim Falk for service for only one reason. Eddy Chavarria. He is wonderful and an asset to Jim Falk Lexus. Eddy explains what is needed for the car, is communicative during the service, and meets the promised time frame. More

by IRA4 Verified Customer Verified Customer

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Lexus used to be THE BEST in customer service. Now? Not so much. Even the cashier/loaner dept was dismissive. I felt very nickeled and dimed, and I left feeling bummed out that I didn’t get the great servi so much. Even the cashier/loaner dept was dismissive. I felt very nickeled and dimed, and I left feeling bummed out that I didn’t get the great service that brought me to Lexus (from Mercedes) in the first place. This will probably be my last Lexus. More

by erinb Verified Customer Verified Customer

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SERVICE AND CARE. The service was performed in a very timely manner and handled with extreme courtesy which is a continuous standard at Jim Falk Lexus. I would buy an The service was performed in a very timely manner and handled with extreme courtesy which is a continuous standard at Jim Falk Lexus. I would buy another car at Jim Falk Lexus just to receive the high quality maintenance and hospitality. More

by petermaxhubner Verified Customer Verified Customer

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Eddy was so helpful and communicative. He is a true asset to Jim Falk and deserves a raise and promotion. Told me just what I needed, just how long it would take, when my car was ready, etc. to Jim Falk and deserves a raise and promotion. Told me just what I needed, just how long it would take, when my car was ready, etc. More

by jchodorow Verified Customer Verified Customer

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The service was great. They explained what they will do and how long would it take and offered it right back. The timing was excellent and how long would it take and offered it right back. The timing was excellent More

by NKKMD Verified Customer Verified Customer

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Eddy Chavarria I had a bad experience buying my car, but boy, the service department, and particularly Eddy, has been amazing. Anytime something has gone wrong (or I had a bad experience buying my car, but boy, the service department, and particularly Eddy, has been amazing. Anytime something has gone wrong (or I think it has--like the time I couldn't figure out that how to get into the gas tank because I locked the car...) he was there to help. Appointment or just drive in--he was incredible about taking care of me. More

by MARCY.STRAUSS Verified Customer Verified Customer

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Eddie was awesome. Super easy to work with and responsive! He was eager to help in every way. Service was done very quickly as well! responsive! He was eager to help in every way. Service was done very quickly as well! More

by nataliedo Verified Customer Verified Customer

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Amazing customer service with prompt turn around time. I have never had anything but exceptional service and Jim Falk Beverly Hills Lexus service department. Martha, my service advisor was so accommodating I have never had anything but exceptional service and Jim Falk Beverly Hills Lexus service department. Martha, my service advisor was so accommodating of my last minute request for a service appointment, she keep me updated with text messages about my cars status and even though I showed up 5/10 minutes before they closed, she welcomed me with a smile and her top-notch service. I have had other service advisors in the past and they have always been so great, truly a wonderful service department that cares about their customers! More

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Continuity of service through Eddy Chivarra We depend on Eddy for his accommendating response to our needs for service and fulfilling our requests, quickly, and competently with good explanation We depend on Eddy for his accommendating response to our needs for service and fulfilling our requests, quickly, and competently with good explanations and feedback. He has never disappointed!! More

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