Eddy Cooke

Lost Pines Toyota responded

We truly appreciate your loyalty in trusting us with your Tacomas over the years, and we’re very sorry to hear about your recent experience. Your time is extremely valuable, and we understand how frustrating it must have been to have your appointment mishandled and your concerns left unresolved. Please know this is not the standard we strive to uphold. Our management team is aware of your situation, and we are committed to making this right. Thank you for bringing this to our attention — we’ll be reaching out directly to work toward a resolution.

Lost Pines Toyota responded

Thank you for trusting us with your Toyotas! We’re glad to hear we’ve consistently met your service needs and look forward to continuing to provide reliable care for your vehicles.

Lost Pines Toyota responded

Thank you for your kind words! We’re delighted to hear that our team across all departments, especially in service, has been courteous, knowledgeable, and efficient. We appreciate your trust and look forward to serving you again!

Lost Pines Toyota responded

Thank you for the great feedback, Wanda! We're so glad to hear you had a prompt and courteous experience. We look forward to seeing you again at your next appointment!

Lost Pines Toyota responded

Thank you for sharing your experience, and I sincerely apologize for the delay you encountered during your appointment. We understand how valuable your time is, and it’s never our intention to keep our customers waiting. We’re actively reviewing what happened during your visit to ensure this doesn’t happen again. Your feedback is important, and we appreciate the opportunity to improve. If there’s anything else we can do to make this right, please don’t hesitate to reach out directly.

Lost Pines Toyota responded

Thank you for your review! We're glad to hear you received timely service, fair pricing, and were able to take advantage of our military discount — we truly appreciate your service. It's great to know we met your expectations, and we look forward to helping you again next time!

Lost Pines Toyota responded

Thank you so much for the kind words and trust! We're happy to hear that our team consistently provides great, efficient service and that you feel taken care of. We truly appreciate your support and look forward to seeing you next time!

Lost Pines Toyota responded

Thank you so much for your kind words and for being a loyal Toyota and Lost Pines customer! We’re thrilled to hear how much you love your Tundra and that our team has been able to keep it running smoothly over the years. Your trust means the world to us, and we look forward to continuing to take great care of you and your vehicle. Thanks again for the awesome shoutout!

Lost Pines Toyota responded

Thank you for taking the time to share your feedback, and we sincerely apologize for the experience you had during your recent visit. We understand how frustrating it can be when your expectations are not met, and we're truly sorry to hear about the issues you encountered with our service department. Please know that we take your concerns seriously. Our goal is always to provide excellent customer service, and we are disappointed that we did not meet that standard during your visit. We will be addressing the behavior of your advisor to ensure this type of situation does not occur again. We also apologize for the oversight with the paperwork and flag on your car, and we're grateful that you brought it to our attention. We value your business and would love the opportunity to make things right. If you're open to it, please feel free to reach out to marketing@lostpinestoyota.com, so we can discuss your experience further and ensure your next visit is a much better one. Thank you again for your feedback.