Edgar Anaya | Page 12

Best car buying experience ever! Prior to our visit at City, we experienced a terrible experience at another dealership, and were hesitant to try again. When we arrived for our appoi Prior to our visit at City, we experienced a terrible experience at another dealership, and were hesitant to try again. When we arrived for our appointment, we were immediately greeted and introduced to Lazaro who I spoke with on the phone. He introduced us to Laura, and upon meeting her, I instantly felt at ease. She asked me questions about what I was looking for and what I liked about the car, I wasn’t really sure of the features, but liked the body style and trim package. I noticed there was a sign on the window of the car with my name on it welcoming me, that was a nice touch. Laura took the time to explain all the features of the car, show me how they work, and even set my phone up to show me the Apple car play. Along the way, she asked if there was anything that I disliked. She was honest about the car being sold as is, stating that they put the cars out in the sun so that you can see it as it will look in your driveway. She offered us the CarFax and encouraged us to review it. The purchase of the car went smoothly at the dealership, the only snag was with my bank needing a bill of sale in order to provide a check. Edgar happily prepared one for us, and went out of his way to take care of us graciously thanking us for choosing their dealership and making the hour and a half drive. When I came to pick up the car, Laura greeted me with a hug and the same kindness she had when I first met her. She was genuinely excited for me, and sent me home with a little VW swag bag. I will 100% recommend Laura and this dealership to everyone I know, and will gladly make the hour and a half trip for oil changes & routine maintenance! Thank you Lazaro, Laura & Edgar for your kindness and welcoming us to the City family! More

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It was great working with Juan. He made the buying process very easy and comfortable. He made the buying process very easy and comfortable. More

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Andy was extremely helpful and professional. She was diligent and quick. She was very thorough and helped me pick the right car. I will definitely be back to buy a car from Andy. Thank you to th She was diligent and quick. She was very thorough and helped me pick the right car. I will definitely be back to buy a car from Andy. Thank you to the City VW staff. My wife is very happy! More

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I’ve leased my last 2 vehicles from Laura and city VW of Chicago and both times were great experiences. Chicago and both times were great experiences. More

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David and Edgar provided such an easy and positive car buying experience. David was very patient and took his time to show me my brand new GTI - showing me how to use the infotainment system to downloadin buying experience. David was very patient and took his time to show me my brand new GTI - showing me how to use the infotainment system to downloading the myVW app on my phone. This was the most positive and stress free car buying experience! Thank you City VW of Chicago Irving Park for your time and business. This dealer is highly recommended and David is your go to guy!! More

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Nice and clean facility with a lot of vehicles on site to view and test drive. view and test drive. More

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My family have been a customers of City Volkswagen Chicago for years. I recently purchased a new Jetta from them. The whole staff was fantastic especially Andy Gloria who helped me find the exact car Chicago for years. I recently purchased a new Jetta from them. The whole staff was fantastic especially Andy Gloria who helped me find the exact car I wanted. More

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Juan was very helpful and if you are interested in a VW. I would work with Juan Fuentes! I would work with Juan Fuentes! More

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Ray and Edgar were a blast to work with. Going on my 5th VW from city VW of Chicago and I couldn’t complain Going on my 5th VW from city VW of Chicago and I couldn’t complain More

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I recently made my fourth vehicle purchase from City Volkswagen of Chicago, and once again, the experience was absolutely flawless! I always bring my family members here, and for good reason—each time, Volkswagen of Chicago, and once again, the experience was absolutely flawless! I always bring my family members here, and for good reason—each time, the process is smooth, straightforward, and enjoyable. A huge thank you to Edgar, the sales manager, and Ray, the sales associate, who were a dream to work with. Edgar ensured that the price we discussed beforehand was exactly what we got when we arrived—no surprises, just honesty and professionalism. Ray was attentive, knowledgeable, and made sure we were comfortable with every step of the purchase. More

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