Edgar Cruz
Edgar Cruz at Downey Hyundai

Edgar Cruz | Page 6

Rental Manager

Downey Hyundai

7550 Firestone Blvd
Downey, CA 90241

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4.4
137 Reviews
4.4

137 Reviews

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137 Reviews of Edgar Cruz

September 13, 2025

Dealership Rating
Employee Rating

Edgar was super helpful to me . He’s definitely a team player for Hyundai Downey More

by Kaymay91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nancy Gonzalez

Sep 13, 2025

Downey Hyundai responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Downey Hyundai. Feel free to contact us at (562) 231-0100 and ask for Kimberlina Trajano or George Nino.

September 13, 2025

Dealership Rating
Employee Rating

The services was not completed and not satisfied at all. The manager did not attempt to rectify the issues. More

by JAMILPORT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Nancy Gonzalez

Sep 13, 2025

Downey Hyundai responded

We sincerely apologize that you were not pleased with your recent experience. We value your feedback and would like to address your concerns. Please feel free to contact our customer relations department at 562-231-0100 if you would like to discuss this matter further.

September 09, 2025

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Employee Rating

Had a good experience with my service adviser Christian kept me updated on my vehicle progress thank you for everything More

by anibarra90
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 09, 2025

Downey Hyundai responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Downey Hyundai, we look forward to having you as a valued customer for many years to come! Feel free to contact us at (562) 231-0100 and ask for Kimberlina Trajano or George Nino.

September 08, 2025

Dealership Rating
Employee Rating

Great friendly customer service, it was early when I went in and everyone was so welcoming. More

by LMZAPATA18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 08, 2025

Downey Hyundai responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Downey Hyundai. We look forward to having you as one of our valued customers for many more years to come! Feel free to contact us at (562) 231-0100 and ask for Kimberlina Trajano or George Nino.

September 05, 2025

Dealership Rating
Employee Rating

La verdad muy mal cervicio no e tenido buena experiencia acerca del servicio y de la agencia es mi punto de vista personal More

by MC545624
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Sep 08, 2025

Downey Hyundai responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind reaching out to us directly so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Feel free to contact us at (562) 231-0100 and ask for Kimberlina Trajano or George Nino.

September 02, 2025

Dealership Rating
Employee Rating

Good service Great communication Clean Less waiting Quick service Professional Not expensive Totally recommend this dealership to anyone More

by biancamunoz3462
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 02, 2025

Downey Hyundai responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Downey Hyundai. We look forward to having you as one of our valued customers for many more years to come! Feel free to contact us at (562) 231-0100 and ask for Kimberlina Trajano or George Nino.

August 30, 2025

Dealership Rating
Employee Rating

Everyone was very friendly and helpful, not only in the service department, but in the new car area as well. More

by art6622
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Angel Duran, Alainea Butler

Aug 30, 2025

Downey Hyundai responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Downey Hyundai! Feel free to contact us at (562) 231-0100 and ask for Kimberlina Trajano or George Nino.

August 29, 2025

Dealership Rating
Employee Rating

I went to get help but the service sucks all they do is send me to different departments at the end I paid for everything on the transmission I presented all the bills did I paid it but no one resolved any More

by BLUEKARKAT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Chris Estrada

Sep 01, 2025

Downey Hyundai responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Feel free to contact us at (562) 231-0100 and ask for Kimberlina Trajano or George Nino.

August 29, 2025

Dealership Rating
Employee Rating

Great service. Waiting room has great accommodation and they make sure that any issues with your vehicle are fixed. More

by TONYRAMOS6869
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 29, 2025

Downey Hyundai responded

Thanks for sharing your thoughts about your experience with Downey Hyundai. We appreciate your business and hope to see you again soon! Feel free to contact us at (562) 231-0100 and ask for Kimberlina Trajano or George Nino.

August 22, 2025

Dealership Rating
Employee Rating

Good customer service. Always helpful and always answer my questions or uf they can't answer them themselves they get me an answer. More

by rzapata7707
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 22, 2025

Downey Hyundai responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Feel free to contact us at (562) 231-0100 and ask for Kimberlina Trajano or George Nino.

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