Edgar Cruz | Page 7

I bought my Hyundai Tucson in 2021 and I’ve always gone back . the sales department to the managers and to the awesome service department and Parts. Everyone there is really nice and they treat you like fa back . the sales department to the managers and to the awesome service department and Parts. Everyone there is really nice and they treat you like family. I really recommended some of my family members That have Hyundai to go to Downey Hyundai again thank you Downey Hyundai. More

by IVETTERODDA63 Verified Customer Verified Customer

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Very understanding about my needs and history with my experience with downtown Hyundai dealership and makes every experience with them convenient and comfortable for my schedule. Friendly and helpful sta experience with downtown Hyundai dealership and makes every experience with them convenient and comfortable for my schedule. Friendly and helpful staff members and tells me the truth of what my care may needs now to save money on service in the future. Rather than tell me what I need and it wasn’t even necessary at that moment and just see me as a customer that bleeds money. I love coming to Hyundai Downey More

by CYSTALPISTOL360 Verified Customer Verified Customer

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This dealership lied to me for 2 months saying they were waiting for a part they never ordered them scratched my vehicle while it was there for so long then had the audacity to send it to a collision center waiting for a part they never ordered them scratched my vehicle while it was there for so long then had the audacity to send it to a collision center without telling me The only reason I found out is because the car is more communicative than the dealership More

by monken_matthew Verified Customer Verified Customer

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I was greeted nicely on the service drive and my advisor answered all my questions and help me out with the process at the best of his abilities which his name is Christian he made me feel comfortable and w answered all my questions and help me out with the process at the best of his abilities which his name is Christian he made me feel comfortable and was very communicative. There’s a whole process of my repair of my vehicle. More

by anibarra90 Verified Customer Verified Customer

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Mario was really helpful and also the lady by the coffee I didn't get her name . Everyone was nice I didn't get her name . Everyone was nice More

by deanthonywilson61 Verified Customer Verified Customer

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Good and fast service and good attitude appreciate all you guys did thank you good job you guys did thank you good job More

by herossanmarino Verified Customer Verified Customer

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Service was amazing! Everyone was super helpful and respectful. I will definitely be back to have my car serviced here! Everyone was super helpful and respectful. I will definitely be back to have my car serviced here! More

by Gabe Bonifacio Verified Customer Verified Customer

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First, I show up to my appt and they tell me I need to come back in the morning bc it would take about 2 hrs but I said ok cool whatever. I came back in the morning and waited, and it took 4 hours. It had come back in the morning bc it would take about 2 hrs but I said ok cool whatever. I came back in the morning and waited, and it took 4 hours. It had even been sitting there ready because another worker said they had told someone to bring it a while ago. I can understand the wait but the employees were rude too. You can’t waste my time AND make me uncomfortable. One employee was staring us down while me and my ride were parking in the lot, he then proceeded to intentionally walk right next to the bumper as we’re reversing and it looked like he almost got hit. It was almost passive aggressive the way he walked that close to the car? Weird. Then one lady spoke about me as if I wasn’t there telling someone else I couldn’t be at my car. Mind you, I went to my car to get my work stuff out of my trunk because it was supposed to be ready before my shift. And at that they had said 20 more min and it really took another 2 hours. Like what, just overall a bunch of weirdos with attitude and no proper communication. Boo 🍅 More

by kat.bar99 Verified Customer Verified Customer

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The worst, found out purchased vehicle was damaged on my first day at the dealership. They promised will take responsibility for fix but due date for fix wasn't secured. Still haven't received any calls or first day at the dealership. They promised will take responsibility for fix but due date for fix wasn't secured. Still haven't received any calls or updates when I'm getting my parts replaced and be able to take it home. It's been only 2 weeks since I purchased new Sonata from them. My new Sonata is still sitting at the dealership with nothing. I'll be carless for this July 4th weekend. More

by 88 Verified Customer Verified Customer

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I was disappointed on their service. They fail to repair my vehicle in a proper timely manner. The sells manager and sells person promised me items and failed to deliver. They fail to repair my vehicle in a proper timely manner. The sells manager and sells person promised me items and failed to deliver. More

by ALE_H20 Verified Customer Verified Customer

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