Edgar Oganesyan | Page 4

Car was not fixed. More problems were created. Improper suggestions were made. E.g. adviser and service manager failed to read vehicle history; failed to change a faulty dealer installed part; failed to ha suggestions were made. E.g. adviser and service manager failed to read vehicle history; failed to change a faulty dealer installed part; failed to have all problems beyond basic service fixed, etc. Be wary of techs making arbitrary and unsupported claims when they can’t or don’t want to fix something. Not recommended. More

by Cust111 Verified Customer Verified Customer

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Pacific BMW crew ROCKS!!! They always take great care of me and my car in a timely manner and that means a lot to me me and my car in a timely manner and that means a lot to me More

by MSLYNNSWORLD Verified Customer Verified Customer

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Always impressed with Pacific BMW’s service department and Marco Fausto and why we returned to Pacific 10 years ago to buy our recent BMW’s and Marco Fausto and why we returned to Pacific 10 years ago to buy our recent BMW’s More

by STEVENGINN Verified Customer Verified Customer

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Absolutely professional, personal and efficient. These words describe my service advisor Narek Petrosian, the loaner team, the wash team and technician team. Thank you PBMW. words describe my service advisor Narek Petrosian, the loaner team, the wash team and technician team. Thank you PBMW. More

by yardgyal Verified Customer Verified Customer

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While warranty on my car had expired a day earlier, the service dept. manager still decided to go ahead and service my car and did not charge me. service dept. manager still decided to go ahead and service my car and did not charge me. More

by agevondyan Verified Customer Verified Customer

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Again, I will start by BRAGGING about the service provided by Pacific BMW, AMAZING!!! Dropped my car off for a small problem, had the problem fixed and car returned to me all within 3-4 hours. Do provided by Pacific BMW, AMAZING!!! Dropped my car off for a small problem, had the problem fixed and car returned to me all within 3-4 hours. Do you want QUALITY service with even BETTER customers service? This is the place and Narek Petrosian is the man!! More

by ALBERT.TANAN Verified Customer Verified Customer

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Amazing service, amazing quality! Been with this dealer for 10+ years and have been with the same service advisor for about the same, Mr. Petrosian is the best hands down! My car is special to me, and Na for 10+ years and have been with the same service advisor for about the same, Mr. Petrosian is the best hands down! My car is special to me, and Narek takes very good care of it, I get Video updates on what’s going on with my car, always on time, and never any headaches, what more can I ask for? More

by ALBERT.TANAN Verified Customer Verified Customer

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This was a Great team, I worked with Edgar and John on a car that I bought from an owner that serviced the car their for 6 years!! The facility was clean and I loved taking the complementary uber to the Ame car that I bought from an owner that serviced the car their for 6 years!! The facility was clean and I loved taking the complementary uber to the Americana!! More

by nealiebn Verified Customer Verified Customer

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The service team was remarkable, provide me with a loaner car equal to my car. I thank Edgar and his team for being courtesy and professional. Thank You car equal to my car. I thank Edgar and his team for being courtesy and professional. Thank You More

by chrissworldinc Verified Customer Verified Customer

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Edgar the service manager And many Cruz the service advisor go above and beyond when it comes down to customer service. We live in the Sanferndo valley we have other dealers around us. But because of t advisor go above and beyond when it comes down to customer service. We live in the Sanferndo valley we have other dealers around us. But because of the service we like to go to the pacific Bmw dealer. Thank you. Keep up the great job!!! More

by tono674 Verified Customer Verified Customer

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