Edgar "Tony" Gutierrez
Edgar "Tony" Gutierrez at Baker Nissan

Edgar "Tony" Gutierrez | Page 2

Service Advisor

Baker Nissan

19630 Northwest Freeway
Houston, TX 77065

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4.9
37 Reviews

Languages Spoken

English English

Spanish Spanish

4.9

37 Reviews

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37 Reviews of Edgar "Tony" Gutierrez

August 27, 2026

Dealership Rating
Employee Rating

Tony (Edgar) was professional and very helpful in answering my questions. I’m very happy with his service.. More

by MELZAM5530
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 30, 2026

Baker Nissan responded

Thank you for the five star review!

August 27, 2026

Dealership Rating
Employee Rating

I was informed when I arrived that they no longer did tire rotation with my purchased maintenance agreement that was mandatory with my lease. The maintenance agreement.was changing due to new leadershi More

by Pam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Sep 04, 2026

Baker Nissan responded

We understand your frustration and apologize for any inconvenience. We are working with our customers with prepaid maintenance plans to ensure they receive everything outlined in that plan

August 24, 2026

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Employee Rating

I was not pleased with the fact that my car was not washednor vacuumed after the service. The excuse I had was that my car had a dent in the front. At Central Houston Nissan, they washed and vacuum my More

by QUERANDAI3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Sep 04, 2026

Baker Nissan responded

Thank you for bringing this to our attention. We apologize for any inconvenience and will be sure to address this with our service team to ensure all customers receive a thorough cleaning. We strive to provide top-notch service and will use this feedback to improve. Thank you for choosing us for your car service needs.

August 17, 2026

Dealership Rating
Employee Rating

Most friendly service technicians and employees clean place they have coffee and water foods and More

by BOYRAMONE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Amiee Govea

Aug 27, 2026

Baker Nissan responded

"Thank you for your kind words! Our team takes great pride in providing top-notch service and amenities for our valued customers. We're glad to hear you had a positive experience at our establishment. See you again soon!"

August 16, 2026

Dealership Rating
Employee Rating

Very good services excellent communication nice place excellent service technician good people great service customer More

by BOYRAMONE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Amiee Govea

Aug 18, 2026

Baker Nissan responded

Thank you for taking the time to leave such a positive review! We work hard to provide top-notch services and it's always great to hear when we've exceeded expectations. Our team truly values your business and looks forward to serving you again soon.

August 15, 2026

Dealership Rating
Employee Rating

La atención al cliente en el taller es excelente, el señor Edgar Gutierrez me mantiene informado sobre el proceso de reparación de mi vehículo y es algo que realmente agradezco. More

by juandaniel47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 18, 2026

Baker Nissan responded

Thank you for your glowing review! We strive to provide the best customer service, and it means a lot to us that Mr. Edgar Gutierrez kept you informed throughout the vehicle repair process. We appreciate your business!

August 13, 2026

Dealership Rating
Employee Rating

Good service friendly to the customer good service good work good communication great service all More

by BOYRAMONE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rogelio Martinez

Aug 17, 2026

Baker Nissan responded

"Thank you for your glowing review! Providing exceptional service and communication is our top priority. We're thrilled to have you as a satisfied customer!"

August 13, 2026

Dealership Rating
Employee Rating

The people at Baker are very kind and respectful and value your time during the buying process. More

by hfd4130
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Aug 17, 2026

Baker Nissan responded

Thank you so much for your kind words! We strive to make every customer's buying experience smooth, efficient, and respectful of their time. Your satisfaction is our top priority.

August 03, 2026

Dealership Rating
Employee Rating

My experience at Nissan Baker was disappointing: service was overpriced, and staff recommended work already completed previously, only acknowledging it after I questioned them, undermining my trust. More

by purisateesh0007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Aug 05, 2026

Baker Nissan responded

We apologize for your disappointing experience at our dealership. We strive to provide transparent pricing and accurate recommendations. Please give us another chance to regain your trust and deliver exceptional service.

July 26, 2026

Dealership Rating
Employee Rating

Showed up at 3 in afternoon and took care of my tire as quickly as they could. More

by mikesims1966
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 27, 2026

Baker Nissan responded

Thank you for choosing our business for your tire needs! Our team is dedicated to providing fast and efficient service, and we're glad we could take care of your tire issue. We appreciate your support and look forward to serving you again in the future. Drive safe!

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