Edgar "Tony" Gutierrez

I've purchased at 5 vehicles from Baker Nissan for the past 20 years and have always received the best customer service from the sales and service teams. past 20 years and have always received the best customer service from the sales and service teams. More

by MA_MORALES Verified Customer Verified Customer

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Things have changed since my last visit. I went in for a recall notice and oil change. I was given a loaner car because of the recall notice and I was certainly glad. It took over 2 days I went in for a recall notice and oil change. I was given a loaner car because of the recall notice and I was certainly glad. It took over 2 days for the service to be completed. When I call the service number, I get a new AI agent that doesn't understand my what I am asking for. I wanted to know if my vehicle was ready, and she just kept telling me that I did not have an appointment scheduled. I finally just drove to the dealership to ask when my car would be ready. I feel confident with the work that was done. However, the day prior to my appointment, a salesman called me wanting to talk about trading in my vehicle. Then prior to check out, I got an email trying to push additional maintenance items for my car that I felt were not necessary. My car has less than 20,000 miles on it. I talked with several different people over the 3 days so it is hard to pick one person to rate. More

by CAROLYN.MOUNCE Verified Customer Verified Customer

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Service advisor Tony has excellent communication and great customer service. He’s always keeping me updated about my car in a timely manner. Having my car serviced from start to end is always fast and e great customer service. He’s always keeping me updated about my car in a timely manner. Having my car serviced from start to end is always fast and easy. More

by annamrubio Verified Customer Verified Customer

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I purchased a 2019 Nissan Pathfinder on May 29, 2026, with approximately 39,700 miles. The sales representatives were highly professional and accommodating. A minor issue was discovered shortly after, an with approximately 39,700 miles. The sales representatives were highly professional and accommodating. A minor issue was discovered shortly after, and I returned to the dealership hoping to get it resolved.I was attended to by Shawn Kennedy, the General Sales Manager. He listened to my concerns and—displaying excellent professionalism—ensured the repairs were completely covered at no cost, given how recently I had bought the car.The service department addressed the problem immediately. Even better, while my vehicle was being worked on, Shawn personally coordinated with the rental department to provide me with a loaner car to drive.I am incredibly pleased with the entire sales and service team at Baker Nissan. They delivered exceptional customer service from start to finish. I will absolutely recommend this dealership for both vehicle purchases and auto maintenance! More

by JORGEDL38 Verified Customer Verified Customer

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Customer service is always great and the professionalism, speed of service and keeping me abreast on what i need to have done is awesome speed of service and keeping me abreast on what i need to have done is awesome More

by SIMMIECOLSON Verified Customer Verified Customer

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Siempre me atiende el sr. Edgar consideró que es una persona muy amable y siempre esta al pendiente de resolver dudas, así como también de verificar que mi automóvil quede en Edgar consideró que es una persona muy amable y siempre esta al pendiente de resolver dudas, así como también de verificar que mi automóvil quede en perfectas condiciones. More

by juandaniel47 Verified Customer Verified Customer

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Kacey and the Baker team went out their way to ensure I had a fair and pleasant experience. had a fair and pleasant experience. More

by dennholloway Verified Customer Verified Customer

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It’s always a good experience when getting my car serviced and correct the first time serviced and correct the first time More

by MROTHSCHILD1991 Verified Customer Verified Customer

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Amazing to work with would recommend him to anyone super polite friendly and knowledgeable person polite friendly and knowledgeable person More

by ASHLEYCIFUENTES1999 Verified Customer Verified Customer

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Always solve my viecle problems. They keep day promise of job performance, provide transportation as needed.. They keep day promise of job performance, provide transportation as needed.. More

by brendadelacruz2012 Verified Customer Verified Customer

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