Edward Still

I was growing frustrated by the lack of response and adequate solution to a pre-sales commitment made by Heritage sales and sales management. I reached a point where I had to call the General Manager to seek resolution. One call to Don Nelson did the trick. I got it immediately and his staff promptly gave me a call and issue was resolved. It was unfortunate to have an issue linger for a while to the point of frustration, but, when you have a General Manager that, without hesitation, understands immediately and facilitates prompt resolution, it leaves a great impression. Thank you.,

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Auto and truck dealerships sometimes have a poor reputation but Heritage defied that with a very pleasant experience. My salesman Tim D. answered all my questions as did the business manager Tony H. Both treated me with honesty and respect. And I love my new Ram 1500!

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What caught my attention was the internet price. Unlike other "bait and switch" dealers, Tim and Ed stuck with the price they had listed online. The other dealers came up with all sorts of crazy discounts that I'd have to be eligible for, like FFA, or two different professional realtor groups. With Heritage, the price I saw was the price I paid! Heck, they even saved me money on the registration (almost $2500)! I'd definitely buy my next vehicle from them, even though I'm an hour away. It was worth the drive to say the least!

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A special thanks to Robert. Always courteous. always takes the time to answer questions, he is the reason I love Heritage!!! Bring back the Chrysler 200 s

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Friendly sale staff. Service department is the best. Fast dependable service. Service department in and out on time. Repair cost is reasonable and dependable. I purchased 4 cars and will return if I need another.

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I have been coming to Heritage Owings Mills for 10years. It is a pleasant experience coming to the dealer, From the sales dept., service, and parts. I have purchased 5 vehicles from Ed Still and always bypass the 5 dealers closer to my home to go to Heritage. The people here care and make you feel like part of their family. KEEP UP THE GREAT WORK!

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I was referred to Heritage Ram by a friend, Inside I immediately met Ed Still. Once I began to talk with Ed I knew that he was going to treat me fair and not play games, just sell me a truck. Ed spent a ton of time trying to find the special edition truck I was looking for with all of the options I wanted. He obviously knows these trucks and worked diligently to find the one I wanted. Although the initial deal was not where I needed to be, Ed along with Sales Manager Tony Pozderac quickly worked up a great deal giving me a fair and reasonable offer for my trade. Throughout the whole process, Ed called on a regular basis and updated me on the availability of the truck and when it would arrive. Do yourself a favor and try this dealership first...If you can't work out a great deal give them time, they really want your business. This was really a pleasant experience thanks to Ed Still..

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Normally, buying a car is not such a good experience. It's confusing, frustrating, and you walk away with a sense of mistrust. This was just the opposite. The sales team was knowledgable and we felt a true sense of honesty in their approach. The general manager got involved, was very helpful, and a process that usually takes considerable time was made very quick and easy. Thanks so much to John Ferraiuolo, Ed Still, Anthony Hart and Michael McGuire--we love our Jeep!

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This was my second time making a purchase from this dealership. They are very helpful and really work towards getting you in to a vehicle. They definitely keep me coming back and will recommend them to anyone.

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Purchased a new car from Ed Still and Jeff Webber. They located the right car, price and financing. Excellent experience. They will work to put you in the right car. This is why I have been a long-term Heritage customer.

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