Yes I wood to all my friends and family to come For a
service here
service here
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by hillbernard
Verified Customer
Verified Customer
Service Price Transparency
Feb 06, 2025 -
Norm Reeves Toyota Dallas responded
We appreciate you taking the time to leave a rating for your service experience, Bernard. To better serve you and other customers, please let us know what we can do to provide a five-star experience. Please reach out to our General Manager, Bryan Haarhues, at bryan.Haarhues@normreeves.com or 945-348-0174 at your convenience. Thank you.
Excellent and professional.
Helped me out with my service needs. He answered my questions and made sure I was taken care of
Helped me out with my service needs. He answered my questions and made sure I was taken care of
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by shenequejones4u
Verified Customer
Verified Customer
Service Price Transparency
Feb 05, 2025 -
Norm Reeves Toyota Dallas responded
We're pleased to read that your service visit for your Toyota went so well! It's important that we prioritize your needs and provide answers to your questions. Thanks for stopping by, and we hope to work with you in the future!
Service center tried to scam me and told me I needed
10,500 of repairs when it only needed 1,500
10,500 of repairs when it only needed 1,500
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by REBECCA.NELLY.TX
Verified Customer
Verified Customer
Service Price Transparency
Jan 31, 2025 -
Norm Reeves Toyota Dallas responded
Since we take customer feedback seriously, Rebecca, we'd like to discuss the repairs that your vehicle required. Please contact our General Manager, Bryan Haarhues, at bryan.Haarhues@normreeves.com or 945-348-0174 to clear up any miscommunication. Thank you.
He was quick and a easy in and out service.
Thank you see you soon
Thank you see you soon
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by marymrowlett
Verified Customer
Verified Customer
Service Price Transparency
Jan 27, 2025 -
Norm Reeves Toyota Dallas responded
Hello Mary, your five-star rating really makes our day! It shows that we're on the right track, and we're so pleased to hear that your visit to our dealership was a great one and quick and easy. Thanks for coming by!
Tarde en la sala de espera pero se me dio el servicio que
necesitaba . Bueno
necesitaba . Bueno
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by Hiliana Beltrán
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Carlos Lopez, No en lista OCTAVIO MENDOZA
Jan 27, 2025 -
Norm Reeves Toyota Dallas responded
Valoramos tus comentarios sobre tu visita de servicio para tu Toyota, Hiliana. Esto nos ayudará a reducir los tiempos de espera para que tengas una experiencia de cinco estrellas. ¡Muchas gracias, y no dudes en programar tu próxima visita en línea!
Happy with the service provided.
Very helpful and respectful throughout the process. Great service provided.
Very helpful and respectful throughout the process. Great service provided.
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by wibarra31
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Justin Auchter
Jan 21, 2025 -
Norm Reeves Toyota Dallas responded
Glad to hear you had such a positive experience. We hope to see you again in the future. Feel free to kick off your next visit with our online scheduling portal!
Service was completed in a timely manner & I was advised
regarding any items which needed special attention.
regarding any items which needed special attention.
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by galvinp
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Carlos Lopez
Jan 21, 2025 -
Norm Reeves Toyota Dallas responded
We're always here to lend a helping hand! Thanks for trusting NR Toyota Dallas with your service needs!
"I recently had the pleasure of visiting Norm Reeves
Toyota of Dallas for my vehicle's maintenance, and I was thoroughly impressed! The dealership's facilities are modern and clean, with a welcoming atm
Toyota of Dallas for my vehicle's maintenance, and I was thoroughly impressed! The dealership's facilities are modern and clean, with a welcoming atmosphere that makes you feel at ease. But what truly sets Norm Reeves Toyota apart is their exceptional staff, particularly Harveen, my service advisor. Harveen is a rockstar! Not only is he extremely knowledgeable about Toyotas, but he's also incredibly friendly, courteous, and communicative. Harveen took the time to explain every detail of the maintenance work, answered all my questions, and even provided me with regular updates on the status of my vehicle. His professionalism, transparency, and genuine care for customers are truly commendable. Overall, I'm so grateful to have found a trustworthy dealership like Norm Reeves Toyota of Dallas, and I couldn't recommend Harveen and the team more highly! If you're looking for a hassle-free car maintenance experience, look no further!"
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by Car enthusiast
Verified Customer
Verified Customer
Service Price Transparency
Jan 21, 2025 -
Norm Reeves Toyota Dallas responded
Your recommendation means the world to us!! Thank you so much for sharing. We strive to not only provide quality service, but quality overall experiences, and our team is important in achieving that goal. Again, we thank you for the feedback, and we look forward to assisting you again in the future.
When arrived it took 5 min for someone to help when I sit
down, no coffee no refreshing no anything was awful. It took them 25 to 30 minutes just for an oil change that they didn’t do first. I agreed to them
down, no coffee no refreshing no anything was awful. It took them 25 to 30 minutes just for an oil change that they didn’t do first. I agreed to them work on my car. Nothing still was offered no special no discount no drink. Nothing I was very disappointed. No good customer service at all.
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by sheliayoung575
Verified Customer
Verified Customer
Service Price Transparency
Jan 18, 2025 -
Norm Reeves Toyota Dallas responded
Sheila,
Thank you for the review. My name is Bryan Haarhues. I am the new General Manager at Norm Reeves Toyota of Dallas. I agree with you about the lack of amenities in our service department. We have ordered new coffee machines for the waiting lounge and will make sure that we have bottled water for our guests. We have hired more qualified technicians to cut the waiting times of our guests. I can assure you if you give us another chance you will be pleasantly surprised with the changes in process.
Though I purchased a new Tundra from this location in
October 2024, the sales manager under the new ownership made it clear to me that they didn't view me as their customer. Service was terrible, with th
October 2024, the sales manager under the new ownership made it clear to me that they didn't view me as their customer. Service was terrible, with the advisors acting as if the customers were more an obstacle than the point, poor facilities, with trash strewn about, and rude advisors.
I purchased a $65,000.00 luxury vehicle and expect to be treated as such. BMW and Acura treat me much better, even though I'm bringing in much older cars, worth much less, that weren't even purchased from their location.
I recommend finding any other dealer. I will not return for future purchases or service.
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by landon.westbrook
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Nathan Asmus, Justin Auchter, Jhoseph Hatcher, Scott Henderson, Carlos Lopez
Jan 16, 2025 -
Norm Reeves Toyota Dallas responded
We appreciate you sharing your feedback with us, Landon. We're disappointed to read that your shopping experience and subsequent service visit were not up to your expectations. These are issues that we will be addressing with our staff to give you and other customers a five-star experience. If you would like to discuss these matters with our General Manager, please contact Bryan Haarhues at bryan.Haarhues@normreeves.com or 945-348-0174. Thank you.
Jan 16, 2025 -
landon.westbrook responded
I already tried that route. Bryan offered to do the work at no charge, which I accepted, but he was not interested in discussing the employee behavior and attitudes. Also, the service department determined they couldn't or wouldn't do the work (I'm unable to tell which because I was given conflicting information), and waited for me to show back up to tell me. This dealership is not the closest one to me, so they could have saved me a lot of time and frustration by just calling me.