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Edwin Aguilar
Edwin Aguilar at Norm Reeves Toyota Dallas

Edwin Aguilar | Page 7

SERVICE ADVISOR

Norm Reeves Toyota Dallas

9525 E R L Thornton Fwy
Dallas, TX 75228

Contact Me
4.5
74 Reviews

Languages Spoken

English English

Spanish Spanish

4.5

74 Reviews

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74 Reviews of Edwin Aguilar

February 10, 2025

Dealership Rating
Employee Rating

There was confusion on where to go for service and who to speak to. It would’ve been nice for someone to greet us at the car and ask what we were there for like other Toyota dealerships do. The environment w More

by shaelinhopper03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Feb 11, 2025

Norm Reeves Toyota Dallas responded

We appreciate your feedback, Shaelin, and will keep your comments regarding the car wash and reception you received in mind. We will address these issues with our service team so that you'll receive better service in the future. Hopefully, when you return for service, you can enjoy a five-star experience. Thank you!

February 09, 2025

Dealership Rating
Employee Rating

Excellentent customer service they always there for any question or thought that I have thanks for everything. Nice work. More

by pedrazaofelia1984
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shelly Jackowski, Alex Marin

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Feb 10, 2025

Norm Reeves Toyota Dallas responded

We want you to feel well-informed about the service that your Toyota needs! We're pleased that was the case during your recent visit. Thanks for letting us know, and we're here for you whenever you need us!

February 09, 2025

Dealership Rating
Employee Rating

It was the worst experience I’ve ever had buying from a car dealership I’m already thinking about trading my car absolutely horrendous More

by scdea
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Feb 10, 2025

Norm Reeves Toyota Dallas responded

Since we value you as a customer, we'd like to know what made your car-buying experience so dissatisfying. That way, we can resolve any outstanding issues and improve our services to provide customers like you with a five-star experience. Please reach out to our General Manager, Bryan Haarhues, at bryan.Haarhues@normreeves.com or 945-348-017 when you get a chance. Thank you.

February 05, 2025

Dealership Rating
Employee Rating

Yes I wood to all my friends and family to come For a service here More

by hillbernard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shelly Jackowski, John Pena, Antonio Holmes, Harveen Toor , Justin Auchter, Ronald Gallagher, Carlos Lopez, Hilary Peoples

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Feb 06, 2025

Norm Reeves Toyota Dallas responded

We appreciate you taking the time to leave a rating for your service experience, Bernard. To better serve you and other customers, please let us know what we can do to provide a five-star experience. Please reach out to our General Manager, Bryan Haarhues, at bryan.Haarhues@normreeves.com or 945-348-0174 at your convenience. Thank you.

February 04, 2025

Dealership Rating
Employee Rating

Excellent and professional. Helped me out with my service needs. He answered my questions and made sure I was taken care of More

by shenequejones4u
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Antonio Holmes

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Feb 05, 2025

Norm Reeves Toyota Dallas responded

We're pleased to read that your service visit for your Toyota went so well! It's important that we prioritize your needs and provide answers to your questions. Thanks for stopping by, and we hope to work with you in the future!

January 31, 2025

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Employee Rating

Service center tried to scam me and told me I needed 10,500 of repairs when it only needed 1,500 More

by REBECCA.NELLY.TX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Shelly Jackowski, John Pena, Antonio Holmes, Harveen Toor , Justin Auchter, Ronald Gallagher, Carlos Lopez, Hilary Peoples

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Jan 31, 2025

Norm Reeves Toyota Dallas responded

Since we take customer feedback seriously, Rebecca, we'd like to discuss the repairs that your vehicle required. Please contact our General Manager, Bryan Haarhues, at bryan.Haarhues@normreeves.com or 945-348-0174 to clear up any miscommunication. Thank you.

January 26, 2025

Dealership Rating
Employee Rating

He was quick and a easy in and out service. Thank you see you soon More

by marymrowlett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shelly Jackowski, Antonio Holmes , Justin Auchter, Ronald Gallagher, Carlos Lopez

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Jan 27, 2025

Norm Reeves Toyota Dallas responded

Hello Mary, your five-star rating really makes our day! It shows that we're on the right track, and we're so pleased to hear that your visit to our dealership was a great one and quick and easy. Thanks for coming by!

January 26, 2025

Dealership Rating
Employee Rating

Tarde en la sala de espera pero se me dio el servicio que necesitaba . Bueno More

by Hiliana Beltrán
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Carlos Lopez, No en lista OCTAVIO MENDOZA

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Jan 27, 2025

Norm Reeves Toyota Dallas responded

Valoramos tus comentarios sobre tu visita de servicio para tu Toyota, Hiliana. Esto nos ayudará a reducir los tiempos de espera para que tengas una experiencia de cinco estrellas. ¡Muchas gracias, y no dudes en programar tu próxima visita en línea!

January 21, 2025

Dealership Rating
Employee Rating

Happy with the service provided. Very helpful and respectful throughout the process. Great service provided. More

by wibarra31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Justin Auchter

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Jan 21, 2025

Norm Reeves Toyota Dallas responded

Glad to hear you had such a positive experience. We hope to see you again in the future. Feel free to kick off your next visit with our online scheduling portal!

January 21, 2025

Dealership Rating
Employee Rating

Service was completed in a timely manner & I was advised regarding any items which needed special attention. More

by galvinp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Carlos Lopez

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Jan 21, 2025

Norm Reeves Toyota Dallas responded

We're always here to lend a helping hand! Thanks for trusting NR Toyota Dallas with your service needs!

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