Edwin Chan
Edwin Chan at Tom Clark Auto Park

Edwin Chan | Page 23

Assistant Service Manager

Tom Clark Auto Park

3906 I-35E South
Denton, TX 76210

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4.8
411 Reviews
4.8

411 Reviews

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411 Reviews of Edwin Chan

August 07, 2024

Dealership Rating
Employee Rating

Always great timely service. Wait times are minimal and the quality of service is always exceptional! More

by RUTHSJM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jarrett Abel , Samantha Oliphant

Aug 12, 2024

Tom Clark Auto Park responded

Thank you so much for your wonderful review! We’re thrilled to hear that you consistently receive great and timely service at James Wood Chevrolet Denton. Our team strives to provide exceptional quality, and your feedback truly motivates us. We look forward to serving you again soon! Sincerely, James Wood AutoPark Management | 940-591-9663

August 07, 2024

Dealership Rating
Employee Rating

Rachel was my contact for an oil and filter change! She was awesome! I was able to use my Cadillac Rewards thanks to her knowledge and I received the best complimentary wash I have ever gotten! She More

by ramonavaughn2007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jarrett Abel, Tim Wilkins, Gavynn Norris, Mike Belew , Tammy Brooks, Jared Laska, Samantha Oliphant, Rachel Alvey

Aug 12, 2024

Tom Clark Auto Park responded

Thank you so much for your fantastic review! We’re thrilled to hear that Rachel was able to assist you with your oil and filter change and that you had a great experience utilizing your Cadillac Rewards. We’ll be sure to pass along your compliments to her and the car wash staff for providing you with excellent service. We look forward to welcoming you back to James Wood Chevrolet Denton for your next service visit! Sincerely, James Wood AutoPark Management | 940-591-9663

August 02, 2024

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Employee Rating

I am unhappy because they did not have a ride home for me. I had to wait for an hour for them to get me a ride home. When I got home they called me to say that my car was ready, so I had someone take me More

by dlbjelde
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jason Gattenby, Gavynn Norris, Mike Belew , Denny Aldridge, Tammy Brooks, Alex Gipson, Jeff Horn, Will Lewis, Mike Loch

Aug 05, 2024

Tom Clark Auto Park responded

Thank you for sharing your experience with us. We understand your frustration regarding the wait times and transportation arrangements. We appreciate your feedback as it helps us to improve our services. If you would like to discuss this further or give us another chance, please reach out to us directly. We value your input and hope to serve you better in the future. Sincerely, James Wood AutoPark Management | 940-591-9663

August 01, 2024

Dealership Rating
Employee Rating

Always good service and friendly people . Car returned as promised and sparkling clean. Great service people. More

by captaingeorge1010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jarrett Abel, Tim Wilkins, Gavynn Norris, Mike Belew , Tammy Brooks, Jared Laska, Samantha Oliphant, This last time I worked with Taylor for a great outcome

Aug 02, 2024

Tom Clark Auto Park responded

Thank you for your wonderful review! We at James Wood Chevrolet Denton truly appreciate your kind words about our service and our team. It's great to hear that your car was returned in such excellent condition. We look forward to seeing you again next time! Sincerely, James Wood AutoPark Management | 940-591-9663

August 01, 2024

Dealership Rating
Employee Rating

Good experience. Got me in right at 7am!! Had oil changed and tire rotation done. About 30min after I left the dealership, I got a call from the shop manager informin More

by R2SCHOOL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jarrett Abel, Tim Wilkins, Gavynn Norris, Mike Belew , Tammy Brooks, Jared Laska, Samantha Oliphant

Aug 01, 2024

Tom Clark Auto Park responded

Thank you for your kind words! We’re thrilled to hear that you had a good experience at James Wood AutoPark. It’s great to know that our shop manager promptly addressed the situation with your lug nut key. We appreciate your understanding and look forward to assisting you again in the future! Sincerely, James Wood AutoPark Management | 940-591-9663

July 20, 2024

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Employee Rating

I came back after my brand new AC compressor failed 2 months later. The Service Manager was polite and very responsive in getting my vehicle serviced. The only thing that was missing was a loaner vehicle More

by andrejack07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 24, 2024

Tom Clark Auto Park responded

Thank you for your feedback and positive review! We're glad to hear that our Service Manager was able to assist you promptly with your AC compressor issue. We appreciate your understanding regarding the loaner vehicle and will take your feedback into consideration. Thank you for your continued trust in James Wood Chevrolet Denton. We look forward to serving you again. Sincerely, James Wood AutoPark Management | 940-591-9663

July 12, 2024

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Employee Rating

The cashier in the service department is not very friendly. She didn't greet me when I walked up. She ignored me and let me stand there for a few minutes before she even addressed me. The serv More

by ramonray
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 16, 2024

Tom Clark Auto Park responded

Thank you for your feedback. We appreciate your comments on the service department's work on your truck. We aim to provide friendly and efficient service from start to finish. Please know that we are committed to delivering a high standard of customer service at James Wood Chevrolet Denton. Your experience is important to us, and we will address your concerns. Feel free to reach out directly if there is anything further you'd like to discuss. Sincerely, James Wood AutoPark Management | 940-591-9663

July 11, 2024

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Employee Rating

Speedy fast service. I didn't even have an appointment. Vehicle was ready to go as promised. More

by branger1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jarrett Abel

Jul 14, 2024

Tom Clark Auto Park responded

Thank you for the positive review! We're thrilled to hear about your experience at James Wood Chevrolet Denton. Our team is dedicated to providing efficient and reliable service, even without an appointment. We look forward to serving you again in the future. Drive safely! Sincerely, James Wood AutoPark Management | 940-591-9663

July 10, 2024

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Employee Rating

Amazing service and kept me updated throughout the whole process. Was able to get me in immediately without an appointment due to severity of the issue More

by SARABEAR3739
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jarrett Abel, Tim Wilkins, Gavynn Norris, Mike Belew , Tammy Brooks, Jared Laska, Samantha Oliphant

Jul 11, 2024

Tom Clark Auto Park responded

Thank you for choosing James Wood Chevrolet Denton! We appreciate your positive feedback and are thrilled to hear about your experience with us. We always strive to provide exceptional service and keep our customers informed every step of the way. We're here for you whenever you need us - feel free to revisit us or share your experience with others. Sincerely, James Wood AutoPark Management | 940-591-9663

July 08, 2024

Dealership Rating
Employee Rating

No car wash / vacuum? No state inspection? 3% fees for credit cards???? What's going on over there??? More

by mike@henryresidence.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jul 11, 2024

Tom Clark Auto Park responded

Thank you for choosing James Wood Chevrolet Denton for your automotive needs, Mike. We understand your concerns and appreciate your feedback regarding your service visit. Please feel free to reach out to us directly to discuss your experience further. We aim to provide top-notch service and would love the opportunity to address your concerns. Sincerely, James Wood AutoPark Management | 940-591-9663

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