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Edwin Chan
Edwin Chan at Tom Clark Auto Park

Edwin Chan | Page 33

Assistant Service Manager

Tom Clark Auto Park

3906 I-35E South
Denton, TX 76210

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4.8
411 Reviews
4.8

411 Reviews

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411 Reviews of Edwin Chan

November 22, 2023

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Employee Rating

Still having computer problems with options working off and on after bringing in a few times More

by rjohncjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 27, 2023

Tom Clark Auto Park responded

Thank you for leaving this review. Your comments are important to us, and we appreciate all feedback, as it helps us grow as a dealership. Please contact us so we can further discuss your visit. We look forward to speaking with you. Sincerely, The James Wood Buick GMC Denton Team

November 21, 2023

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Employee Rating

Very organized, friendly yet professional. Service department waiting room was very tidy and bathrooms were very clean. More

by dailenejezek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Nov 22, 2023

Tom Clark Auto Park responded

Thank you for writing this amazing review for our team! At James Wood Chevrolet Denton, we always appreciate customer feedback, and we are pleased to hear that our team provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions. Sincerely, James Wood AutoPark Management | 940-591-9663

November 18, 2023

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Great customer service. Very upfront and honest with the service. Never trying to sell me anything. More

by SDSCHON94
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Nov 20, 2023

Tom Clark Auto Park responded

Thanks for letting us know of your complete satisfaction. We pride ourselves on our customer service and we're glad we met our goals during your visit. Take care! Sincerely, The James Wood Buick GMC Denton Team

November 13, 2023

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Employee Rating

No appointment for oil change they took care of us right away. They told us that on next oil change we will need to replace certain things and told us of the cost. More

by VENTRCA2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jarrett Abel, Tim Wilkins, Gavynn Norris, Mike Belew , Tammy Brooks, Jared Laska, Samantha Oliphant

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Nov 15, 2023

Tom Clark Auto Park responded

Thank you for the positive feedback. We're very happy to hear that you enjoyed your visit here with us at James Wood AutoPark. We are driven to offer great customer care and we strive to provide the best service experience. Thank you again and we hope to see you again soon! Sincerely, The James Wood AutoPark Team

November 11, 2023

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Employee Rating

Edwin did an amazing job of taking a bad situation and finding a solution. Saved my vacation. More

by ozowski32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Nov 14, 2023

Tom Clark Auto Park responded

Thank you for your kind words about Edwin and the rest of the team. We're glad to hear that your emergency situation got handled to your standards. Reviews like yours help us to make sure that we're meeting the needs of our customers and we appreciate you for taking the time to leave a review. Sincerely, James Wood AutoPark Management | 940-591-9663

November 09, 2023

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Employee Rating

Great service manager's. Professionally run with competitive repair costs. Always a pleasure working with Mr Edwin! More

by JOERIVERA511
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jarrett Abel

Print
Nov 09, 2023

Tom Clark Auto Park responded

Joe, thank you for your kind words about Edwin and our team. We feel our service department is what makes James Wood Auto Park special, and reviews like yours help us to make sure that we're meeting the needs of our customers. Thank you again for the fantastic feedback and we look forward to seeing you for your next service appointment. Sincerely, James Wood AutoPark Management | 940-591-9663

November 09, 2023

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Employee Rating

The service was prompt, friendly, and efficient. Rachel is especially helpful, knowledgeable, and pleasant. Our only dissatisfaction was the cost of the headlights and the lack of recall by Cadillac More

by bobwhitely
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jarrett Abel, Tim Wilkins, Gavynn Norris, Mike Belew , Tammy Brooks, Jared Laska, Samantha Oliphant, Rachel

Print
Nov 09, 2023

Tom Clark Auto Park responded

Thank you for taking the time to provide this feedback, Bob. Our customers are our greatest asset and we value your business. Please reach out to us directly so that we may discuss this situation. Sincerely, James Wood AutoPark Management | 940-591-9663

November 07, 2023

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Employee Rating

If you are going to ask me to write a review, don’t force me to meet very conditions More

by BOLITHOTX
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Service Time
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Recommend Dealer
Yes
Print
Nov 09, 2023

Tom Clark Auto Park responded

Thank you for sharing this review regarding your experience with us. We’d like to discuss this with you further if you could please contact us at your earliest convenience. Sincerely, The James Wood Buick GMC Denton Team

November 05, 2023

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Employee Rating

They did a good work but I noticed my keychain is missing. My daughters bought it for me so it’s more of a sentimental thing. More

by josepharmijo120
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Service Time
Service Communication
Recommend Dealer
Yes
Print
Nov 07, 2023

Tom Clark Auto Park responded

Joseph, we appreciate you sharing your feedback with us. We understand how important something like this is, so please know we are working to locate the keychain. Please contact us at your earliest convenience so we can discuss this situation in more detail. Sincerely, James Wood AutoPark Management | 940-591-9663

November 05, 2023

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Employee Rating

I always use James wood but yesterday’s service took 4 hours to complete which is so high than normal days. More

by supatel11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jarrett Abel

Print
Nov 07, 2023

Tom Clark Auto Park responded

Thanks for your review. We do appreciate your patience for the extended wait that you encountered. Please know we are still dedicated to efficient, quality maintenance and that this is not our standard of service. We strive to provide excellent customer service across all areas of our dealership, and we appreciate your loyalty. Sincerely, James Wood AutoPark Management | 940-591-9663

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