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Edwin Chan
Edwin Chan at Tom Clark Auto Park

Edwin Chan | Page 33

Assistant Service Manager

Tom Clark Auto Park

3906 I-35E South
Denton, TX 76210

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4.8
425 Reviews
4.8

425 Reviews

Write a Review

425 Reviews of Edwin Chan

December 13, 2023

Dealership Rating
Employee Rating

This is the 3 rd time I’ve done this review. I rated it as good More

by HOWELLM96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tim Wilkins, Gavynn Norris, Mike Belew , Tammy Brooks, Jared Laska, Samantha Oliphant

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Dec 14, 2023

Tom Clark Auto Park responded

Thank you so much for the 5-star feedback! It was a pleasure working with you and we hope to see you again soon. Sincerely, The James Wood Buick GMC Denton Team

December 13, 2023

Dealership Rating
Employee Rating

Went in for routine maintenance, wiper blade replacement and wash job. In and out within 1.5 hours. More

by JIMCUPSTID
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Denny Aldridge

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Dec 14, 2023

Tom Clark Auto Park responded

We appreciate you for letting others know about your experience, Jim! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The James Wood Buick GMC Denton Team

December 12, 2023

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Employee Rating

Tim needs to find a new Taxidermy shop. . Mike should turn his desk towards the service drive so he can see what is going on. More

by ARLENE.NASH12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike White, Brandon Stolp, Jarrett Abel, Tim Wilkins, Gavynn Norris, Mike Belew , Jared Laska, Samantha Oliphant

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Dec 13, 2023

Tom Clark Auto Park responded

Thank you for taking the time to provide this feedback, Arlene. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, The James Wood AutoPark Team

December 08, 2023

Dealership Rating
Employee Rating

Courteous and reliable service. Priced competitively and the free wash is a nice touch. Also gave me a heads-up on other maintenance due soon with the price. Scheduling on line is More

by Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Dec 09, 2023

Tom Clark Auto Park responded

Mike, we are glad to hear you enjoyed your recent visit to our service department. At James Wood Buick GMC Denton we believe clean cars make happy customers and are pleased to hear you appreciated your free car wash! Sincerely, The James Wood Buick GMC Denton Team

December 07, 2023

Dealership Rating
Employee Rating

Worst experience in all 11 new purchases through the years. Not like the “old” James Wood”. Maybe he made the difference. More

by wpm_0896
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Phillip Surles , Samantha Oliphant

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December 04, 2023

Dealership Rating
Employee Rating

Service was timely and friendly. I want service that meets my needs including easy appointments, professional work, and reasonable pricing and that is what I received. More

by AMROGERS1717
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Dec 05, 2023

Tom Clark Auto Park responded

Thank you for your kind words. We feel our service department is what makes James Wood Chevrolet Denton special, and reviews like yours help us to make sure that we're meeting the needs of our customers. Thank you again for the fantastic feedback and we look forward to seeing you for your next service appointment. Sincerely, James Wood AutoPark Management | 940-591-9663

December 02, 2023

Dealership Rating
Employee Rating

Not the best. I had to initiate the call to find out the status of my vehicle. The required part was not in stock, which means another trip. More

by JANET_CARR8
Service Time
Service Communication
Recommend Dealer
No
Print
Dec 05, 2023

Tom Clark Auto Park responded

Thank you for sharing your experience with us, Janet. We'd like to learn more about your concerns. Please contact us at your earliest convenience. Sincerely, James Wood AutoPark Management | 940-591-9663

December 01, 2023

Dealership Rating
Employee Rating

Always top notch work. Edwin in service did an excellent job! Thank you very much! More

by TAD2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Dec 04, 2023

Tom Clark Auto Park responded

Thanks for your outstanding review! I'm very happy to hear that Edwin was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, The James Wood Buick GMC Denton Team

November 30, 2023

Dealership Rating
Employee Rating

just great ,they keep me informed always up front and thats the name of that tune great service More

by gkatonica
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jarrett Abel, Tim Wilkins, Gavynn Norris, Mike Belew , Tammy Brooks, Jared Laska, Samantha Oliphant

Print
Dec 01, 2023

Tom Clark Auto Park responded

Thank you for sharing this great feedback with us. We feel our service department is what makes James Wood Buick GMC Denton special. Reviews like yours help us to make sure that we're meeting the needs of our customers and we’re glad to hear that you were pleased with your visit. We look forward to seeing you for your next service appointment! Sincerely, The James Wood Buick GMC Denton Team

Dec 01, 2023

gkatonica responded

its hard to stay at the top of your game but i can honesty say you guys having been doing that for 20 plus years ive been going there for service

November 30, 2023

Dealership Rating
Employee Rating

Great place nice salesperson very knowledgeable finance department would highly recommend them I will definitely be a loyal customer More

by freightmatix
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jarrett Abel, Tim Wilkins, Gavynn Norris, Mike Belew , Tammy Brooks, Jared Laska, Samantha Oliphant

Print
Dec 01, 2023

Tom Clark Auto Park responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The James Wood Buick GMC Denton Team

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