My service was great!
Looking forward to further services there! The facility is nice! Thank you
Looking forward to further services there! The facility is nice! Thank you
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by JESSICAJAYNE101
Verified Customer
Verified Customer
Service Price Transparency
Aug 02, 2025 -
Sullivan Cadillac responded
Thank you for your wonderful review! Our team is thrilled to hear that you had a great service experience at Sullivan Cadillac and we appreciate your kind words about our facility. We look forward to serving you again in the future!
Sincerely,
The Sullivan Cadillac Team
My recent experience with the dealership was
disappointing. Last year, I paid over $1000 to repair my running board. Less than 1 year later, I'm experiencing the same problem, and they refuse to
disappointing. Last year, I paid over $1000 to repair my running board. Less than 1 year later, I'm experiencing the same problem, and they refuse to replace the motor unless I purchase new hinges. That will cost another $1100. After speaking to another mechanic, he feels they're trying to make up the difference by charging me for the hinges.
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by dallasb09
Service Price Transparency
Aug 02, 2025 -
Sullivan Cadillac responded
Thank you for sharing your experience. We understand your concerns about the repeated running board issue and the cost to replace additional parts. At Sullivan Cadillac, we aim to recommend repairs that address the root cause and keep your vehicle in good condition, and your feedback helps us see how this situation affected your trust.
If you'd like to talk more about your visit, please feel free to reach out to us directly. Your feedback is valuable to us.
Sincerely,
The Sullivan Cadillac Team
Everyone is very friendly at Sullivan Cadillac but Edwin
Mejia is not only friendly but very knowledgeable. When stopping in to get help paring a phone to the car, everyone pointed to Edwin. When walking
Mejia is not only friendly but very knowledgeable. When stopping in to get help paring a phone to the car, everyone pointed to Edwin. When walking in the door, Edwin knows many of the customers names as well as what model car they are bringing in. He is a customer service representative that Cadillac is lucky to have.
A Cadillac customer,
Paula Verenski
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by kat_womanv
Verified Customer
Verified Customer
Service Price Transparency
Jul 31, 2025 -
Sullivan Cadillac responded
Paula, thank you for feedback about your experience at Sullivan Cadillac! We are happy to hear that Edwin's friendly and knowledgeable service made such a positive impression on you. It's truly our team members like Edwin who enhance the customer experience. We look forward to assisting you again.
Sincerely,
The Sullivan Cadillac Team
We were very happy with the communication and prompt
service and Edwin was very helpful and professional
service and Edwin was very helpful and professional
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by HILLSIDEHEIERS
Verified Customer
Verified Customer
Service Price Transparency
Jul 28, 2025 -
Sullivan Cadillac responded
Thank you so much for your kind words! We're delighted to hear that you were happy with the communication and prompt service at Sullivan Cadillac. It's great to know that Edwin made a positive impact during your visit. We appreciate your feedback and look forward to assisting you again in the future!
Sincerely,
The Sullivan Cadillac Team
He was very nice to us and we felt comfortable once
again. He didn’t try to sell me anything else like other dealerships
again. He didn’t try to sell me anything else like other dealerships
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by ITALIANGRAMMY33
Verified Customer
Verified Customer
Service Price Transparency
Jul 28, 2025 -
Sullivan Cadillac responded
Thank you for your kind words! We're glad to hear that you felt comfortable during your visit to Sullivan Cadillac. Our team is dedicated to providing a pleasant experience without the pressure to upsell. We truly appreciate your feedback, and we look forward to seeing you again!
Sincerely,
The Sullivan Cadillac Team
Excellent service from front & back.
Spent $2k and appreciated same day service and car wash
Spent $2k and appreciated same day service and car wash
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by johndarby
Verified Customer
Verified Customer
Service Price Transparency
Jul 28, 2025 -
Sullivan Cadillac responded
Thank you for your wonderful review, John! We're thrilled to hear that you had an excellent experience with both our front and back service teams at Sullivan Cadillac. It's great to know that you appreciated our same-day service and car wash. We look forward to seeing you again!
Sincerely,
The Sullivan Cadillac Team
I was pleased with the service but very disappointed in
the final cost as there was no mention of the service charge until I checked out and it would have made no difference in my accepting the total charg
the final cost as there was no mention of the service charge until I checked out and it would have made no difference in my accepting the total charge.
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by MINK192023
Verified Customer
Verified Customer
Service Price Transparency
Jul 25, 2025 -
Sullivan Cadillac responded
Thank you for your feedback. We appreciate your kind words about the service you received at Sullivan Cadillac. I understand your concerns regarding the service charge and will ensure that we address this for future transparency. If you have any further questions or need assistance, please feel free to reach out to us directly. We value your input and look forward to serving you again.
Sincerely,
The Sullivan Cadillac Team
Another great experience with the Service Department and
Edwin! I won’t take my vehicle any where else for service.
Edwin! I won’t take my vehicle any where else for service.
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by TRUANO
Verified Customer
Verified Customer
Service Price Transparency
Jul 19, 2025 -
Sullivan Cadillac responded
Thank you for your fantastic review, Truano! We’re thrilled to hear that you had another great experience with our Service Department and Edwin at Sullivan Cadillac. Your loyalty means a lot to us, and we look forward to servicing your vehicle again in the future. Don't hesitate to reach out if you need anything else!
Sincerely,
The Sullivan Cadillac Team
Very nice.
Edwin did a great job in help me feel a comfort to come back again
Edwin did a great job in help me feel a comfort to come back again
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by HORACELMINGO
Verified Customer
Verified Customer
Service Price Transparency
Jul 05, 2025 -
Sullivan Cadillac responded
Thank you for your feedback, Horace! We're glad to hear that Edwin made your experience comfortable at Sullivan Cadillac. We look forward to welcoming you back again soon!
Sincerely,
The Sullivan Cadillac Team
The whole this was great.
Edwin was very professional and explained everything well. We will definitely be back.
Edwin was very professional and explained everything well. We will definitely be back.
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by m6ocala
Verified Customer
Verified Customer
Service Price Transparency
Jul 02, 2025 -
Sullivan Cadillac responded
Thank you for your wonderful review! We’re thrilled to hear that you had a great experience with us at Sullivan Cadillac. It’s fantastic to know that Edwin provided you with professional service and clear explanations. We look forward to welcoming you back for your next visit!
Sincerely,
The Sullivan Cadillac Team
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