Edwin Saint Louis | Page 4

Had to return for a 3rd time for the same recalls. Check engine light came on after original visit. Waited several days for call back from service manager, he never called. Well I guess he did after r Check engine light came on after original visit. Waited several days for call back from service manager, he never called. Well I guess he did after reading original review. They got the check engine light to go off, but were not transparent about the process my vehicle had gone through the previous 2 times. When I arrived to pick up my vehicle, the service manager who contacted me and requested I bring the car back passed me back to the same service guy that started the entire mess. Honestly, I’m considering an upgrade to the next model so I wouldn’t have to deal with Hyundai at all. Clear communication goes a long way! People are not as dumb as you guys think, even if we aren’t mechanics. Gerald started the process of trying to make things right and in my opinion, did that about halfway. As the manager when you took over for the service guy, follow through. The fact that you passed me back to the “gentleman” who started the problem really says you cared. Thanks! When time to purchase again, PARKS will not be involved, no matter the dealership. More

by JustB Verified Customer Verified Customer

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Very courteous customer service personnel. Comfortable waiting room. Appreciated the video explanation of recommended service. Comfortable waiting room. Appreciated the video explanation of recommended service. More

by NORASTTC Verified Customer Verified Customer

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All the employees were very friendly. . ask if we wanted something to drink.. came over and sat with us and we talked.. I was very, very pleased with everyone Danny and I both were.. I lov . ask if we wanted something to drink.. came over and sat with us and we talked.. I was very, very pleased with everyone Danny and I both were.. I love my Tucson.. just love everything about it.. God bless each one of you.. 🩷🙏🏼💙🙏🏼.. Smiles More

by djddeb4 Verified Customer Verified Customer

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Excellent service at the maintenance department and the Hyundai dealership—fast, friendly, and highly professional experience overall. Hyundai dealership—fast, friendly, and highly professional experience overall. More

by esallee Verified Customer Verified Customer

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Communication was lacking. The service representative didn’t understand what was needed and didn’t listen. Original estimate was insane and included services that were recently The service representative didn’t understand what was needed and didn’t listen. Original estimate was insane and included services that were recently done. No one contacted me when my car was ready although they stated they called. They left no message and no missed calls on my phone. I paid in advance and had to wait 40 mins to pick up my car. It wasn’t even vacuumed out after they had it for over 20 days for a wire repair. Honestly had this not been an insurance covered repair I would have gone elsewhere More

by Amanda Carlisle Verified Customer Verified Customer

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