Edwin Saint Louis

Given a quote about oil prices, then getting a different and higher price when you go in to get service ? and higher price when you go in to get service ? More

by wickedone265 Verified Customer Verified Customer

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Service is excellent! Edwin, my service representative listens and answers all my questions and concerns. Edwin, my service representative listens and answers all my questions and concerns. More

by reenaarndt0 Verified Customer Verified Customer

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They started out well, but the last few visits I had have been frustrating and disappointing. been frustrating and disappointing. More

by Evan Verified Customer Verified Customer

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Broke parts,left car with hand prints on headliner, car ran worse than when I brought it to the dealership. Wanted to charge ASTRONOMICAL amount of money for what they claimed was wrong and I fixed by myse ran worse than when I brought it to the dealership. Wanted to charge ASTRONOMICAL amount of money for what they claimed was wrong and I fixed by myself in about 10 minutes for free. More

by drunkdogs Verified Customer Verified Customer

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They were very kind and professional. Complimentary car wash was a nice surprise. The waiting room was clean and pleasant. Highly recommen Parks Hyunadi. Complimentary car wash was a nice surprise. The waiting room was clean and pleasant. Highly recommen Parks Hyunadi. More

by kc Verified Customer Verified Customer

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Communication was great. Kept me updated throughout the day. Thank you Parks for always taking great care of my car! Kept me updated throughout the day. Thank you Parks for always taking great care of my car! More

by Thelastace Verified Customer Verified Customer

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Clean, friendly staff,felt cost for spark plugs were to much. If I had to do it again I would much. If I had to do it again I would More

by rsermons19 Verified Customer Verified Customer

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Very courteous and understanding. They asked the right questions regarding conditions of my wife vehicle. They asked the right questions regarding conditions of my wife vehicle. More

by ROM6110 Verified Customer Verified Customer

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You had my car for over 24 hours before it was ever even looked at. That was entirely unacceptable. There is a service bulletin for my vehicle about the amp for the Bose stereo going out intermittently. It looked at. That was entirely unacceptable. There is a service bulletin for my vehicle about the amp for the Bose stereo going out intermittently. It was out when I brought it in. Over the last two years the sound has gone out and come back several times. The bulletin acknowledge that this happens intermittently and that amp needs to be replaced. However, it was miraculously working again when I came to pick it up and no work was done. There's a temporary fix that involves pulling this fuse to reset it. I am certain that's what your technician did so that you didn't have to actually replace the amp like you're supposed to. I brought up the service bulletin with Edwin when I first got there he didn't pull it up. He didn't review it with me. He didn't talk to me about it at all. Every other dealership I have dealt with reviews service bulletins with me, especially when I'm identifying that the issue in the bulletin is specifically what's going on. He was more interested in justifying the asinine diagnostic fees (see below). The amp should've been replaced and you guys are trying to kick the can down the road so it's out of warranty and you don't have to do the work. I will never take my car to your dealership again for any service. I have another item that is likely under warranty and I'm gonna take it to the dealership in Ocala to have it done because this was an absolutely awful experience with your worthless dealership. It is sad that all the good ratings on Google for you guys ate about the sales side and every 1 star review is about service. I should also add that charging a diagnostic fee for every possible issue the customer identifies and only waving it if the work to be done is covered under warranty is a poor business practice that is outside the norm. One diagnostic fee to look at the car that is waived if you do the work, whether it’s warranty work or not, would be much more typical. Finally, after 24 hours of hearing nothing about my car, I revoke authorization to perform any diagnostics or work on my car except for the amp. Yet I was still charged for the oil change. However, there is no indication it was actually done, as there is no sticker in the car, and you weren’t authorized to do it. As clearly dishonest as you are I wouldn’t be surprised if I was charged for something that was never done. More

by Cmbenner Verified Customer Verified Customer

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Very friendly, experienced, knowledgeable, respectful of time and trustworthy to get the job done! Love Parks Hyundai! time and trustworthy to get the job done! Love Parks Hyundai! More

by lucianonunez98 Verified Customer Verified Customer

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