Edwin Sandiford

On September 26, 2026, I purchased a 2024 GMC Hummer EV from Chevrolet of Culver City and traded in my 2023 Tesla Model Y. What should have been an exciting purchase turned into weeks of frustration, broke from Chevrolet of Culver City and traded in my 2023 Tesla Model Y. What should have been an exciting purchase turned into weeks of frustration, broken promises, poor communication, and unnecessary stress. First, I want to recognize two outstanding employees. My salesperson, Edwin Sandiford, was extremely courteous, helpful, and professional throughout our interactions. Dimitri, a finance specialist, was equally helpful and respectful. Both gentlemen deserve recognition for their excellent customer service. Unfortunately, their professionalism could not overcome the dealership's overall failures. Serious Mechanical Problems The day after purchasing my Hummer, the rear driver's-side brake caliper fell off while the vehicle was at my home, approximately 35 miles from the dealership. This was an alarming failure involving a critical safety component. The dealership promised to arrange towing and provide a loaner vehicle. Although my Hummer was eventually towed, the promised loaner never arrived. After repairs, the vehicle was returned to me late Wednesday evening. The following morning, a service brake warning appeared, requiring another trip back to the dealership. Experiencing these problems immediately after purchasing an expensive vehicle seriously undermined my confidence in the dealership's inspection and preparation process. Delayed Tesla Trade-In Payoff As part of my purchase agreement, Chevrolet of Culver City was responsible for paying off my Tesla loan through Navy Federal Credit Union. Unfortunately, weeks passed without Navy Federal receiving the payoff. Despite repeated inquiries, I encountered delayed responses, unfulfilled promises, and little meaningful follow-through. The dealership eventually provided a copy of a payoff check dated September 30, but Navy Federal still had not received payment. During a telephone conversation, a dealership representative claimed the original check had been mailed approximately two weeks earlier. When I requested proof of mailing, none could be provided. By that point, repeated broken promises and poor communication had significantly diminished my confidence in the dealership. I ultimately filed a formal complaint with the California Department of Motor Vehicles. On October 26, the dealership issued a replacement check and sent it by FedEx overnight delivery. Chevrolet also provided a written letter acknowledging that the payoff delay resulted from an administrative error on its part and accepting responsibility. On October 28, I independently confirmed with Navy Federal that my Tesla loan was finally paid in full, my balance was $0, and no late payment had been reported to the credit bureaus. While I appreciate that the payoff was ultimately completed without damaging my credit, it should never have required weeks of repeated inquiries and a formal DMV complaint to resolve a routine trade-in obligation. Poor Communication and Accountability What disappointed me most was not simply that mistakes occurred. Mistakes happen in every business. My frustration comes from the dealership's repeated failure to honor commitments, respond promptly, and provide accurate, verifiable information. Even after promising to follow up regarding the replacement payoff, the dealership failed to provide the confirmation I was expecting. I had to contact Navy Federal myself to verify the loan had been satisfied. Final Assessment I sincerely appreciate Edwin Sandiford and Dimitri for their professionalism and courtesy. They represented the dealership well. However, their efforts cannot excuse a serious mechanical failure immediately after purchase, an unfulfilled loaner promise, weeks of delayed trade-in payoff, and repeated communication failures. Although the financial issue has finally been resolved, the overall experience has left me with very little confidence in Chevrolet of Culver City. More

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Most Dishonest person and highly recommend to avoid this person. For more inquiry check my review on this dealer’s website. person. For more inquiry check my review on this dealer’s website. More

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I was looking online for a 2019 Yukon that was listed on CarGurus for $30,809. The day before my appointment, I was told the vehicle was at another nearby lot and would be ready for my family member to test CarGurus for $30,809. The day before my appointment, I was told the vehicle was at another nearby lot and would be ready for my family member to test drive the next day. They scheduled us for a 12:00 appointment. On the way there, we tried calling Danny but did not get an answer. Since we were already about an hour and 15 minutes away, we called the dealership, and the gentleman who answered said he would get the vehicle from the other lot and have it ready. When we arrived, we found out the vehicle was still at the other lot, and they did not have access to the keys. Instead of being able to see or test drive the vehicle as promised, they asked us to sit down and discuss pricing. We expected the price to match the CarGurus listing of $30,809. However, once we sat down, we were told the actual price was $34,218. When I questioned why the vehicle was advertised at a lower price online, the salesman stated that this is how the owner lists the vehicles. I attempted to negotiate the price back to the advertised CarGurus price, but they would not honor it. At first, they offered $1,000 off for financing and $2,500 off for a trade-in, even though we were not trading anything in. That would have been $3,500 off the $34,218 price. Then the salesman left to speak with someone and came back saying they could only take off $1,700, making the out-the-door price approximately $35,500. After thinking it over, we decided that if they could not honor the original advertised price of $30,809 plus the appropriate fees, we would take our business elsewhere. We do not want to do business with a dealership that advertises one price online and then gives a much higher price in person. I would strongly recommend checking the dealership’s own website and getting all pricing confirmed in writing before driving there. Based on our experience, this felt like misleading advertising and a waste of time. I will also be reporting this to the BBB. More

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This has been the worst dealer car buying experience I ever had. I trade in a car and since they haven’t paid off the balance with GM financial they are coming after me. What a joke of a deal ship Please ever had. I trade in a car and since they haven’t paid off the balance with GM financial they are coming after me. What a joke of a deal ship Please do yourself the favor and go elsewhere. I have been trying to contact any manager and they are never available and everyone that works here is dismissive and does NOT care to help. More

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