Yanni Bermudez

On September 26, 2026, I purchased a 2024 GMC Hummer EV from Chevrolet of Culver City and traded in my 2023 Tesla Model Y. What should have been an exciting purchase turned into weeks of frustration, broke from Chevrolet of Culver City and traded in my 2023 Tesla Model Y. What should have been an exciting purchase turned into weeks of frustration, broken promises, poor communication, and unnecessary stress. First, I want to recognize two outstanding employees. My salesperson, Edwin Sandiford, was extremely courteous, helpful, and professional throughout our interactions. Dimitri, a finance specialist, was equally helpful and respectful. Both gentlemen deserve recognition for their excellent customer service. Unfortunately, their professionalism could not overcome the dealership's overall failures. Serious Mechanical Problems The day after purchasing my Hummer, the rear driver's-side brake caliper fell off while the vehicle was at my home, approximately 35 miles from the dealership. This was an alarming failure involving a critical safety component. The dealership promised to arrange towing and provide a loaner vehicle. Although my Hummer was eventually towed, the promised loaner never arrived. After repairs, the vehicle was returned to me late Wednesday evening. The following morning, a service brake warning appeared, requiring another trip back to the dealership. Experiencing these problems immediately after purchasing an expensive vehicle seriously undermined my confidence in the dealership's inspection and preparation process. Delayed Tesla Trade-In Payoff As part of my purchase agreement, Chevrolet of Culver City was responsible for paying off my Tesla loan through Navy Federal Credit Union. Unfortunately, weeks passed without Navy Federal receiving the payoff. Despite repeated inquiries, I encountered delayed responses, unfulfilled promises, and little meaningful follow-through. The dealership eventually provided a copy of a payoff check dated September 30, but Navy Federal still had not received payment. During a telephone conversation, a dealership representative claimed the original check had been mailed approximately two weeks earlier. When I requested proof of mailing, none could be provided. By that point, repeated broken promises and poor communication had significantly diminished my confidence in the dealership. I ultimately filed a formal complaint with the California Department of Motor Vehicles. On October 26, the dealership issued a replacement check and sent it by FedEx overnight delivery. Chevrolet also provided a written letter acknowledging that the payoff delay resulted from an administrative error on its part and accepting responsibility. On October 28, I independently confirmed with Navy Federal that my Tesla loan was finally paid in full, my balance was $0, and no late payment had been reported to the credit bureaus. While I appreciate that the payoff was ultimately completed without damaging my credit, it should never have required weeks of repeated inquiries and a formal DMV complaint to resolve a routine trade-in obligation. Poor Communication and Accountability What disappointed me most was not simply that mistakes occurred. Mistakes happen in every business. My frustration comes from the dealership's repeated failure to honor commitments, respond promptly, and provide accurate, verifiable information. Even after promising to follow up regarding the replacement payoff, the dealership failed to provide the confirmation I was expecting. I had to contact Navy Federal myself to verify the loan had been satisfied. Final Assessment I sincerely appreciate Edwin Sandiford and Dimitri for their professionalism and courtesy. They represented the dealership well. However, their efforts cannot excuse a serious mechanical failure immediately after purchase, an unfulfilled loaner promise, weeks of delayed trade-in payoff, and repeated communication failures. Although the financial issue has finally been resolved, the overall experience has left me with very little confidence in Chevrolet of Culver City. More

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Great staff Jonathan was amazing and very helpful. He was very funny to talk to. We named a car a potato head He was very funny to talk to. We named a car a potato head More

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This has been the worst dealer car buying experience I ever had. I trade in a car and since they haven’t paid off the balance with GM financial they are coming after me. What a joke of a deal ship Please ever had. I trade in a car and since they haven’t paid off the balance with GM financial they are coming after me. What a joke of a deal ship Please do yourself the favor and go elsewhere. I have been trying to contact any manager and they are never available and everyone that works here is dismissive and does NOT care to help. More

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Well what can I say? 5yrs+ in the sales business!! Brenda Castillo made it happen!!! Remind you all lol I personally reviewed all sales consultants reviews on website and 5yrs+ in the sales business!! Brenda Castillo made it happen!!! Remind you all lol I personally reviewed all sales consultants reviews on website and Brenda Castillo stood out to me! lol I called for her 3 days in a row before finally coming down to the dealer! Thank you so much for making it happen for me!!! Guys listen up!! Brenda Castillo is your go to! Very friendly, and professional and most importantly integrity! Yeah it’s doing the right thing when no one else is looking but it’s also being true to your words. Buying cars is a big investment and we all want the best rates. I came in set on one thing and just the patience she had with me, I was very confident I will close a sale with her and comfortable to do business with her! Andy going over finance, thank you. You are the man!!! They say every dime counts right? and you was able to lock me in with good rates. And of course we cannot forget the boss that oversees it all Mr. Yanni, he wants his customers to leave out here happy and that indeed I’m beyond excited. Extremely grateful and I appreciate the opportunity to do business with you all . Thank you Chevrolet of Culver City . Remember don’t hesitate to ask for Brenda Castillo at front desk, if she’s currently with a customer trust me she coming to acknowledge you and will be with you shortly! Time to celebrate!! :) More

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Incompetent dishonest rude untrustworthy unempathetic false promises unreliable unworthy unresponsive unhelpful unsatisfactory non-negotiable staff. when I purchased my vehicle on July 10th as of date A false promises unreliable unworthy unresponsive unhelpful unsatisfactory non-negotiable staff. when I purchased my vehicle on July 10th as of date August 7th my 40,000 $ vehicle is still undrivable after i Called the office Allen placed me on hold than hung up.Chris spoke to another person and then hung up. Yanni sales manager told me to cordaniate with him directly then blocked my calls. Nick General manager says he promises im going to be happy and then refuses to get on tje phone after looking me me on the eyes telling me hes a man of his word. Who's all And has promised To be With me and not been reliable or communicated, since today I've only been able to drive my vehicle 200 Mi to my home and back to the Chevrolet dealer for service from July 10th until today I have not been able to utilize my vehicle that has now over 500 miles from purchase date it is now time for me to make a payment on a vehicle that I have not even gone to the store in More

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Huge thanks to Sammy and Sandra for making this the easiest car deal I’ve ever done. They were honest, fast, and super respectful of my time. I came in dreading the usual long dealership hassle, but it easiest car deal I’ve ever done. They were honest, fast, and super respectful of my time. I came in dreading the usual long dealership hassle, but it couldn’t have gone better. More

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