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Ekaterina Espinosa
Ekaterina Espinosa at Lester Glenn Subaru

Ekaterina Espinosa | Page 36

Service Advisor

Lester Glenn Subaru

1501 Route 37 West
Toms River, NJ 08755

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4.9
380 Reviews
4.9

380 Reviews

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380 Reviews of Ekaterina Espinosa

December 19, 2023

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Employee Rating

Enjoy atmosphere of cooperation and respect amongst all employees. Service is great every time I have been there More

by Dale
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nicole Damiano , Kathy Ottmer

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Dec 20, 2023

Lester Glenn Subaru responded

Hi Dale, Thank you for your positive review! We're delighted to hear that you enjoy the atmosphere of cooperation and respect among our team! It's wonderful to know that you've consistently experienced great service every time you've been here! If there's anything more you'd like to share or if there's anything else we can do for you, please feel free to let us know! We appreciate your feedback and look forward to serving you again! Happy Driving, The Lester Glenn Subaru Team

December 15, 2023

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Employee Rating

wonderful and helpful people and great service I did't have to wait long to know what was the matter with my car and have it fix while i waited Great Dealership More

by JDOMERSTAD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 15, 2023

Lester Glenn Subaru responded

Hi JDOMERSTAD, Thanks for sharing your positive experience! We're thrilled to hear that you found our people wonderful and helpful and that you had great service! It's fantastic that you didn't have to wait long to diagnose and fix the issue with your car! If there's anything more you'd like to share or if you have any questions in the future, feel free to reach out! We appreciate your feedback and look forward to assisting you again! Happy Driving, The Lester Glenn Subaru Team

December 11, 2023

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Employee Rating

Since I have been driving I have not seen and use a service center that treats its clients as the client should be treated. excellent More

by jad007r
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alicia Nash , Chelsea Pavlick

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Dec 12, 2023

Lester Glenn Subaru responded

Hi jad007r, Thank you for your kind words! We're delighted to hear that you found our service center to be excellent and that you've had a positive experience with us! Treating our clients with the utmost care and respect is a priority, and we're glad we could meet your expectations! If there's anything more you'd like to share or if you have any questions in the future, feel free to reach out! We appreciate your trust in us, and we look forward to serving you again! Happy Driving, The Lester Glenn Subaru Team

December 08, 2023

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Employee Rating

Customer service rep was great. Requested service was done without any annoying upsell for additional services. I was in and out within an hour. Would definitely recommend . More

by loumassaia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 08, 2023

Lester Glenn Subaru responded

Hi loumassaia, Thanks a million for your positive feedback! We're delighted to hear that your customer service rep was great, and the requested service was done without any annoying upsell! Efficiency and customer satisfaction are top priorities for us, and we're glad you had a quick and hassle-free experience. Your recommendation is appreciated, and if there's anything more you'd like to share or if you have any questions in the future, feel free to reach out! Safe travels, and thank you for choosing us! Happy Driving, The Lester Glenn Subaru Team

December 07, 2023

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Employee Rating

Ekaterina Espenoza my service liason was excellent. The repair was much more costly than I expecyed, she explained everything even sending pictures. I am so glad I came to Lester Glenn as my Subaru dea More

by mlejh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 08, 2023

Lester Glenn Subaru responded

Hi mlejh, Thank you for sharing your positive experience with Ekaterina! We're thrilled to hear that she provided excellent service and took the time to explain everything, even sending pictures! Your safety is our priority, and we're glad we could address the issue with the brakes! If there's anything more you'd like to share or if you have any questions in the future, feel free to reach out! We appreciate your trust in Lester Glenn and safe travels in your Subaru! Happy Driving, The Lester Glenn Team

December 07, 2023

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Employee Rating

Ekaterina explains what service is due on vehicle according to mileage and the cost. She keeps me informed when vehicle is ready to be picked up. More

by CGLILREDRIDINGHOOD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 07, 2023

Lester Glenn Subaru responded

Hi CGLILREDRIDINGHOOD, Thank you for your feedback! We're thrilled to hear that Ekaterina has been keeping you informed and explaining the service needs of your vehicle clearly! Keeping our customers in the loop is a top priority. If there's anything else you need or if you have more feedback to share in the future, don't hesitate to reach out! Safe travels and we appreciate your trust in our service! Happy Driving, The Lester Glenn Subaru Team

December 06, 2023

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Employee Rating

It’s a car dealer all I had done was a complimentary oil I received with my purchase. I will know move when I have a real problem More

by WSEDLACK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 06, 2023

Lester Glenn Subaru responded

Hi Wsedlack, Thank you for taking the time to share your feedback! We appreciate your visit for the complimentary oil change, and we're here for you whenever you need assistance or have any concerns in the future! If there's anything specific you'd like to share or if you have more feedback when you have a real problem, feel free to reach out! We're here to provide excellent service whenever you need it! Happy Driving, The Lester Glenn Subaru Team

December 03, 2023

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Employee Rating

Everything went smoothly and personnel very friendly and helpful if I needed to ask. a question. More

by FCAV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kerry Monica, Jr., Nicole Damiano , Keith Conroy, Christopher Murdolo, Kathy Ottmer

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Dec 04, 2023

Lester Glenn Subaru responded

Hi FCAV, Thank you for sharing your positive experience! We're delighted to hear that everything went smoothly and that our personnel were friendly and helpful! If you have any more feedback to share or if there's anything else we can assist you with, please feel free to reach out! We're here for you, and we appreciate your trust in us! Happy Driving, The Lester Glenn Subaru Team

December 02, 2023

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Employee Rating

Batteries in key fobs needed changing. . Done quickly, didn't need appointment. Very pleased.Spoke to Frank on phone who directed me to correct place to go. More

by twinkie128
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 04, 2023

Lester Glenn Subaru responded

Hi twinkie128, We're delighted to hear about your positive experience with us! It's great that we could quickly address the issue with your key fobs' batteries, and we appreciate your flexibility in not needing an appointment! We are pleased to have been of assistance! If you have any more needs or if there's anything else we can help you with, feel free to reach out! Thank you for choosing us! Happy Driving, The Lester Glenn Subaru Team

December 01, 2023

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Employee Rating

I went in for an oil change and rotation of my tires. Service person was friendly, knowledgeable about my car. Once car went into service building the service was done professionally and quickly. Very h More

by DJM91956
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ronald Giordano

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Dec 04, 2023

Lester Glenn Subaru responded

Hi DJM91956, Thank you for sharing your positive experience with our Service team! We're delighted to hear that your advisor was friendly and knowledgeable and that your oil change and tire rotation were done professionally and quickly! Your satisfaction is our priority, and we're here for all your future service needs. If there's anything more you'd like to share or if you have further feedback, feel free to reach out! Happy Driving, The Lester Glenn Subaru Team

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