Bert Gomez

Very happy to have this dealership nearby - my first ever Subura, but it will not be the last. Nicole was great as usual, and I enjoyed the time spent with Anthony Jones-Rulli while investigating new car op Subura, but it will not be the last. Nicole was great as usual, and I enjoyed the time spent with Anthony Jones-Rulli while investigating new car options. Also, thanks to Bert Gomez who I spoke with concerning a misunderstanding on payment options. He made this right for me, which I see as the general approach at this dealership... treat the customer well. Thanks to everyone! More

by JAF Verified Customer Verified Customer

Report | Print

Very attentive and friendly. Consistent and professional. I don’t know why you need 16 words?? Consistent and professional. I don’t know why you need 16 words?? More

by ARNOLDCANTOR76 Verified Customer Verified Customer

Report | Print

People at dealership--Sales and Service were terrific. I am disappointed in the actual vehicle. Just leased the car (2026 Crosstrac Hybrid), drove vehicle home and drove car maybe 100 miles. Check Eng I am disappointed in the actual vehicle. Just leased the car (2026 Crosstrac Hybrid), drove vehicle home and drove car maybe 100 miles. Check Engine Light came on along with a few other messages about the fault in engine. Dealer took care of issue and gave me a loaner. Not bad. Right? Yeah except I had to drive car to dealer (about 30 miles), drop it off, drive loaner back home, and when they called to tell me car was fixed and ready to go, I had to drive back to dealership, pick up my car (now has only 200 miles) and drive back home. Then I had to pay for the gas in the loaner. So, people were very nice, but I was xxxxxx about having to drive 2 full round trips. Plus, I still don't know what was wrong. The verbal explanation and the paperwork was like a different language. Just all about sensors and xx, that was not very clear to me. Being a new vehicle, I certainly didn't expect this immediate breakdown. Maybe I should be grateful that the car was repaired in just one day, but suppose I had plans to go somewhere, and when I go to leave, I can't because of computer problems. By the way, the car had a full tank of gas, but if I was driving it more, and the check engine light came on, and I pulled into a gas station to get gas, and this happened--I would not be able to get the gas tank door open to refuel. So, people were vey nice and they did fix the problem, but the actual issue was mechanical not people related. Why did I have to shell out money, eg., only $10, to replace gas that was consumed in my round trip drive? No one paid me to replace the gas I had to use driving my new car round-trip. More

by MBEVANS Verified Customer Verified Customer

Report | Print

Professional service provided friendly. Explained service rendered along with any recommendations. will continue to purchase new vehicles from Lester Glen. Explained service rendered along with any recommendations. will continue to purchase new vehicles from Lester Glen. More

by MICHAELFOXPROVISIONS Verified Customer Verified Customer

Report | Print

Worst car I ever owned sounds like I am driving with passengers window cracked open and wind blowing they say that is normal passengers window cracked open and wind blowing they say that is normal More

by ICEFISH50 Verified Customer Verified Customer

Report | Print

Work done was horrible. I will never go back to this dealer ever again. In fact I am seriously thinking of getting rid of Subaru altogether. I will never go back to this dealer ever again. In fact I am seriously thinking of getting rid of Subaru altogether. More

by jojobean6288 Verified Customer Verified Customer

Report | Print

It is truly a pleasure to work with the dealership. They are very professional polite. They keep you in the loop of what is going on with your vehicle and no hidden surprises with the cost of repairing They are very professional polite. They keep you in the loop of what is going on with your vehicle and no hidden surprises with the cost of repairing or servicing your vehicle very transparent two thumb thumbs up. More

by RNASH1964 Verified Customer Verified Customer

Report | Print

Every team member goes above and beyond for their Subaru customers. It’s remarkable to see this level of customer service and I feel lucky to have Lester Glenn Subaru in my community! Thank you Nicole, Bert customers. It’s remarkable to see this level of customer service and I feel lucky to have Lester Glenn Subaru in my community! Thank you Nicole, Bert, and team for all your support this year! More

by PGTAVELLA Verified Customer Verified Customer

Report | Print

Dropped off due to low tire pressure light on. They processed a warranty replacement tire on my tire/wheel policy. Very satisfied. Work completed ahead of estimate pick up time. Nicole was great They processed a warranty replacement tire on my tire/wheel policy. Very satisfied. Work completed ahead of estimate pick up time. Nicole was great service advisor. More

Report | Print

We always have a positive experience when we bring our Ascent to Lester Glenn. I appreciate the emails when my car is due for service. Scheduling an appointment, to the valet who takes my car all very pro Ascent to Lester Glenn. I appreciate the emails when my car is due for service. Scheduling an appointment, to the valet who takes my car all very professional. Ekaterina and the service is excellent.. Service is completed in a timely fashion and every accommodation is made if my car is needed to be left. Also very well explained what service is needed and after it is completed. Definitely would recommend More

by ADRIAWOLFS Verified Customer Verified Customer

Report | Print