Bert Gomez
Bert Gomez at Lester Glenn Subaru

Bert Gomez

Service Manager

Lester Glenn Subaru

1501 Route 37 West
Toms River, NJ 08755

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4.8
59 Reviews
4.8

59 Reviews

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59 Reviews of Bert Gomez

May 08, 2026

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Employee Rating

Professional service provided friendly. Explained service rendered along with any recommendations. will continue to purchase new vehicles from Lester Glen. More

by MICHAELFOXPROVISIONS
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
May 08, 2026

Lester Glenn Subaru responded

Hi MICHAELFOXPROVISIONS, Thanks for sharing your experience! It's wonderful to hear that our service team provided professional and friendly support while clearly explaining the work performed and any recommendations. We’re especially glad you felt well-informed throughout your visit. That level of transparency and care is exactly what we strive for. We truly appreciate your continued trust and look forward to helping you with your future vehicle purchases at Lester Glenn. Happy Driving, The Lester Glenn Subaru Team

May 07, 2026

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Worst car I ever owned sounds like I am driving with passengers window cracked open and wind blowing they say that is normal More

by ICEFISH50
Workmanship
Service Time
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Recommend Dealer
No

Other Employees Tagged: Kerry Monica, Jr.

March 17, 2026

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Work done was horrible. I will never go back to this dealer ever again. In fact I am seriously thinking of getting rid of Subaru altogether. More

by jojobean6288
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Mar 19, 2026

Lester Glenn Subaru responded

Hi jojobean6288, We’re very sorry to hear about your experience and that the work performed did not meet expectations. This is far from the level of quality and care that is expected, and your concerns are being taken seriously and reviewed internally! We would appreciate the opportunity to better understand what occurred. Please reach out to customercare@lesterglenn.com with additional details so this can be looked into further! Happy Driving, The Lester Glenn Subaru Team

January 11, 2026

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It is truly a pleasure to work with the dealership. They are very professional polite. They keep you in the loop of what is going on with your vehicle and no hidden surprises with the cost of repairing More

by RNASH1964
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Sean Hefner, Alicia Nash

Jan 26, 2026

Lester Glenn Subaru responded

Hi RNASH1964, Thanks for sharing your experience! It’s wonderful to hear that the team provided professional, polite, and transparent service. Keeping you informed and ensuring there are no surprises is exactly what the team strives for, and your feedback is greatly appreciated. Two thumbs up indeed! Happy Driving, The Lester Glenn Subaru Team

December 08, 2025

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Every team member goes above and beyond for their Subaru customers. It’s remarkable to see this level of customer service and I feel lucky to have Lester Glenn Subaru in my community! Thank you Nicole, Bert More

by PGTAVELLA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 17, 2025

Lester Glenn Subaru responded

Hi PGTAVELLA, Thanks for sharing your experience! We’re thrilled to hear that our team, Nicole, Bert, and everyone, made such a positive impression and went above and beyond for you! It’s wonderful to know you feel supported and valued as part of the Lester Glenn Subaru community! Happy Driving, The Lester Glenn Subaru Team

November 23, 2025

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Dropped off due to low tire pressure light on. They processed a warranty replacement tire on my tire/wheel policy. Very satisfied. Work completed ahead of estimate pick up time. Nicole was great More

by PastorBob
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nicole Damiano

Nov 26, 2025

Lester Glenn Subaru responded

Hey PastorBob, Thanks for sharing your experience! We’re glad to hear that your tire replacement was handled smoothly and ahead of the estimated pick-up time. It’s wonderful knowing that Nicole provided excellent service as your advisor. We truly appreciate your feedback! Happy Driving, The Lester Glenn Subaru Team

November 21, 2025

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We always have a positive experience when we bring our Ascent to Lester Glenn. I appreciate the emails when my car is due for service. Scheduling an appointment, to the valet who takes my car all very pro More

by ADRIAWOLFS
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Recommend Dealer
Yes

Other Employees Tagged: Ekaterina Espinosa

Nov 26, 2025

Lester Glenn Subaru responded

Hey ADRIAWOLFS, Thanks for sharing your experience! We’re thrilled to hear that every visit with your Ascent has been positive and professional, from scheduling to valet service. It’s great to know that Ekaterina and our service team provided excellent, timely service while clearly explaining all work done. We truly appreciate your recommendation! Happy Driving, The Lester Glenn Subaru Team

October 25, 2025

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Thank you for streamlining your car service procedures. I really appreciate the attention to detail. More

by ISABELA0
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Service Time
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Recommend Dealer
Yes
Oct 30, 2025

Lester Glenn Subaru responded

Hey ISABELA0, Thanks for sharing your experience. We're glad to hear you appreciate the smooth service process and attention to detail from our team. It’s great to know our efforts to make maintenance visits easy and effective are making a difference. Happy Driving, The Lester Glenn Subaru Team

August 27, 2025

Dealership Rating
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Best and only place to take your Subaru to for repair work, maintenance . My Service writer is Nicole and she is amazing and awesome and patient, caring . Nicole keeps you updated on your vehicle. I hap More

by wyckdnana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kerry Monica, Jr., Nicole Damiano, Ekaterina Espinosa , Bobby, Mechanic

Aug 28, 2025

Lester Glenn Subaru responded

Hi wyckdnana, Thanks for sharing your experience! We’re thrilled to hear Nicole, Kerry Jr., Bobby, and the rest of our Subaru team provided such exceptional service. It’s great to know you felt informed, cared for, and confident that your vehicle was in excellent hands. We pride ourselves on creating a clean, comfortable, and professional environment for our customers, and your feedback truly highlights that! Happy Driving, The Lester Glenn Subaru Team

August 24, 2025

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Employee Rating

quick reliable service and interaction with service was professional and considerate two factors always very important More

by jewels3521
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 26, 2025

Lester Glenn Subaru responded

Hi jewels3521, Thanks for sharing your experience! We’re glad to hear that our service team provided quick, reliable, and professional assistance while being considerate throughout your visit. Your feedback is truly appreciated! Happy Driving, The Lester Glenn Subaru Team

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