Bert Gomez

Lester Glenn Subaru responded

Hi CORYDRAHOS, We’re sorry to hear you left your experience feeling frustrated and without confidence in the process. We understand that an intermittent drivability concern can be especially frustrating, and we appreciate you sharing your perspective. We did want to clarify a few points regarding the repair. After the initial repair did not resolve the concern, we continued diagnosing the vehicle, provided a loaner, and credited the approximately $1,100 previously paid toward the subsequent repair. During the injector replacement, an injector broke and damaged the cylinder head. Lester Glenn accepted responsibility for that damage and covered the engine removal and cylinder-head replacement. Once the engine was removed, several unrelated existing issues were also identified. We provided an estimate to address those items at a reduced cost because the engine was already out, but those additional repairs were not required and were ultimately declined. The injector repair itself carried the applicable 1-year/12,000-mile parts warranty. While we could stand behind the repair and its warranty, we could not guarantee that an older vehicle with approximately 117,000 miles would never experience another drivability concern in the future. Most importantly, after the repair was completed, you road-tested the vehicle with our technician and confirmed that the original hesitation concern had been corrected. We regret that, despite the considerable time and resources our team invested in diagnosing and repairing the vehicle, we were unable to leave you with a more positive impression of your experience at Lester Glenn Subaru in Toms River. Thank you for bringing your concerns to our attention. Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi rsiegmund87, Thank you for sharing your experience! We’re happy to hear Seth Leifer made both of your vehicle purchases pleasant and took the time to understand what you were looking for, explain your options, and help you find the right fit. We also appreciate you recognizing Nicole Damiano and Bert Gomez for consistently taking great care of you in our service department. Thank you for your continued trust in Lester Glenn Subaru in Toms River! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi FOKKELIEN.FINK, Thanks for sharing your experience! We’re glad you’ve found Lester Glenn Subaru to be a pleasant and professional dealership and that our team continues to take good care of you across the board. We truly appreciate your business and kind feedback! We look forward to serving you again in the future! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi RNASH1964, Thanks for sharing your experience! We’re so glad you continue to trust the Lester Glenn Subaru service team with your truck and consistently leave feeling satisfied and well taken care of. Friendly, knowledgeable service and a welcoming atmosphere are exactly what we strive to provide. We truly appreciate your continued business and kind words! We look forward to serving you again in the future! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi Valhalla, Thanks for sharing your experience! We’re glad you’ve consistently found our team at Lester Glenn Subaru to be friendly and helpful. Keeping you updated throughout the service process is an important part of providing a great experience, so we’re happy to hear our service team keeps you informed while your vehicle is being worked on. We look forward to serving you again in the future! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi THEPIDGE21, Thanks for sharing your experience! We’re glad to hear our team kept you updated every step of the way and delivered a finished product you were happy with. We truly appreciate your trust in Lester Glenn and look forward to serving you again in the future! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi BDARDER1, Thank you for the great review! We’re glad to hear our team was friendly, courteous, and helpful throughout your visit. We’re also happy you found the dealership clean and the waiting area comfortable and spacious. We truly appreciate you taking the time to share your feedback and thank you for choosing Lester Glenn! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi Richcarolr, Thanks for sharing such a great review! We’re so glad to hear John was professional, knowledgeable, and took the time to answer all your questions about the used vehicle you were considering. It’s wonderful to know he made you feel like a valued customer and was such a pleasure to work with. We truly appreciate your recommendation and your kind words about John. Thank you for choosing Lester Glenn! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi COOPERFANWOOD, Thanks for sharing your experience! We’re glad to hear our team was considerate and patient while answering your questions and taking the time to demonstrate the dashboard features you asked about. Making sure you feel comfortable and informed is important to us! We truly appreciate your feedback and thank you for choosing Lester Glenn! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi NCC929, Thanks for sharing your experience! We’re so glad to hear Edward provided such exceptional service and went above and beyond to make your visit a positive one. It’s wonderful to know he was helpful, considerate, and made such a great impression that you took the time to share your compliments with management. We truly appreciate your kind words about Edward and the rest of our team. Thank you for choosing Lester Glenn! Happy Driving, The Lester Glenn Subaru Team