Bert Gomez

People at dealership--Sales and Service were terrific. I am disappointed in the actual vehicle. Just leased the car (2026 Crosstrac Hybrid), drove vehicle home and drove car maybe 100 miles. Check Eng I am disappointed in the actual vehicle. Just leased the car (2026 Crosstrac Hybrid), drove vehicle home and drove car maybe 100 miles. Check Engine Light came on along with a few other messages about the fault in engine. Dealer took care of issue and gave me a loaner. Not bad. Right? Yeah except I had to drive car to dealer (about 30 miles), drop it off, drive loaner back home, and when they called to tell me car was fixed and ready to go, I had to drive back to dealership, pick up my car (now has only 200 miles) and drive back home. Then I had to pay for the gas in the loaner. So, people were very nice, but I was xxxxxx about having to drive 2 full round trips. Plus, I still don't know what was wrong. The verbal explanation and the paperwork was like a different language. Just all about sensors and xx, that was not very clear to me. Being a new vehicle, I certainly didn't expect this immediate breakdown. Maybe I should be grateful that the car was repaired in just one day, but suppose I had plans to go somewhere, and when I go to leave, I can't because of computer problems. By the way, the car had a full tank of gas, but if I was driving it more, and the check engine light came on, and I pulled into a gas station to get gas, and this happened--I would not be able to get the gas tank door open to refuel. So, people were vey nice and they did fix the problem, but the actual issue was mechanical not people related. Why did I have to shell out money, eg., only $10, to replace gas that was consumed in my round trip drive? No one paid me to replace the gas I had to use driving my new car round-trip. More

by MBEVANS Verified Customer Verified Customer

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Professional service provided friendly. Explained service rendered along with any recommendations. will continue to purchase new vehicles from Lester Glen. Explained service rendered along with any recommendations. will continue to purchase new vehicles from Lester Glen. More

by MICHAELFOXPROVISIONS Verified Customer Verified Customer

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Worst car I ever owned sounds like I am driving with passengers window cracked open and wind blowing they say that is normal passengers window cracked open and wind blowing they say that is normal More

by ICEFISH50 Verified Customer Verified Customer

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Work done was horrible. I will never go back to this dealer ever again. In fact I am seriously thinking of getting rid of Subaru altogether. I will never go back to this dealer ever again. In fact I am seriously thinking of getting rid of Subaru altogether. More

by jojobean6288 Verified Customer Verified Customer

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It is truly a pleasure to work with the dealership. They are very professional polite. They keep you in the loop of what is going on with your vehicle and no hidden surprises with the cost of repairing They are very professional polite. They keep you in the loop of what is going on with your vehicle and no hidden surprises with the cost of repairing or servicing your vehicle very transparent two thumb thumbs up. More

by RNASH1964 Verified Customer Verified Customer

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Every team member goes above and beyond for their Subaru customers. It’s remarkable to see this level of customer service and I feel lucky to have Lester Glenn Subaru in my community! Thank you Nicole, Bert customers. It’s remarkable to see this level of customer service and I feel lucky to have Lester Glenn Subaru in my community! Thank you Nicole, Bert, and team for all your support this year! More

by PGTAVELLA Verified Customer Verified Customer

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Dropped off due to low tire pressure light on. They processed a warranty replacement tire on my tire/wheel policy. Very satisfied. Work completed ahead of estimate pick up time. Nicole was great They processed a warranty replacement tire on my tire/wheel policy. Very satisfied. Work completed ahead of estimate pick up time. Nicole was great service advisor. More

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We always have a positive experience when we bring our Ascent to Lester Glenn. I appreciate the emails when my car is due for service. Scheduling an appointment, to the valet who takes my car all very pro Ascent to Lester Glenn. I appreciate the emails when my car is due for service. Scheduling an appointment, to the valet who takes my car all very professional. Ekaterina and the service is excellent.. Service is completed in a timely fashion and every accommodation is made if my car is needed to be left. Also very well explained what service is needed and after it is completed. Definitely would recommend More

by ADRIAWOLFS Verified Customer Verified Customer

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Thank you for streamlining your car service procedures. I really appreciate the attention to detail. I really appreciate the attention to detail. More

by ISABELA0 Verified Customer Verified Customer

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Best and only place to take your Subaru to for repair work, maintenance . My Service writer is Nicole and she is amazing and awesome and patient, caring . Nicole keeps you updated on your vehicle. I hap work, maintenance . My Service writer is Nicole and she is amazing and awesome and patient, caring . Nicole keeps you updated on your vehicle. I happen to need more work than they thought, and Nicole got me a rental and took care of the paperwork for me. She kept me updated while I was home, and with what was gonig on, that it would be a few more days, due to a a part they were waiting,, did not arrive yet. This is the only Subaru Dealership Service Department that you want to go to, if you want your vehicle properly taken care of. The service area is clean, they have a TV and coffee maker, It is always clean and comfy there if you wait for your vehicle. Everyone is friendly and says hi, how are you, all professional, caring. Kerry Monica Jr , if sees me, stops and gives m a hug and takes a few minutes to speak, asking what's going on with my vehicle. Kerry Monica Jr, is a Great Manager for Subaru, like Nicole, tells me not to worry, they will find out the issue/problem and take care of it. I know my car is in good hands there, for Bobby is a GREAT Mechanic, knowledgeable, professional and friendly. He cares and takes pride in his work, and insures that you will be safe in it and everything is working the way it should be. Bobby checks everything and rechecks to make sure all is working well after he has repaired. it. . I cannot express to all of you, if you want your car serviced well, running well, than you should bring it to Lester Glenn Subaru in Toms River NJ. You will not be disappointed. I recommend them highly to ALL! More

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