Bert Gomez

Lester Glenn Subaru responded

Hi NCC929, Thanks for sharing your experience! We’re so glad to hear Edward provided such exceptional service and went above and beyond to make your visit a positive one. It’s wonderful to know he was helpful, considerate, and made such a great impression that you took the time to share your compliments with management. We truly appreciate your kind words about Edward and the rest of our team. Thank you for choosing Lester Glenn! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi JAF, Thanks for sharing such a great review! We’re so glad to hear you’re enjoying your first Subaru and that Nicole, Anthony, and Bert all helped make your experience a positive one. It’s wonderful to know the team supported you through exploring options and also helped quickly resolve the misunderstanding with your payment questions. Providing helpful, respectful, and customer-first service is exactly what we strive for every day, and your feedback truly reflects that. We’re grateful to have you as part of the Subaru family and look forward to being your dealership of choice for years to come! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi ARNOLDCANTOR76, Thanks for sharing your feedback! We’re so glad to hear you found our team attentive, friendly, and professional. Providing consistently great service is exactly what we strive for every day. We truly appreciate your kind words and thank you for choosing Lester Glenn! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi MBEVANS, Thank you for taking the time to share your detailed feedback. We're glad to hear our sales and service teams took good care of you and that we were able to repair your Crosstrek quickly and provide you with a loaner vehicle. However, we completely understand how disappointing and frustrating it is to experience an issue on a brand-new vehicle, especially with so few miles on it. We also understand the inconvenience of making multiple trips to and from the dealership, along with the unexpected fuel expense. While we're pleased we could get you back on the road quickly, we recognize that the experience fell short of what you expected from a new vehicle. We have shared your review with our management team, and as a small gesture to help make up for the inconvenience, our team has placed a service credit on your account to help offset your fuel and travel expenses. This credit can be applied toward future service that falls outside of your prepaid maintenance package. We truly appreciate your patience and your feedback, and we thank you for choosing Lester Glenn Subaru. We look forward to providing you with the five-star experience you deserve at your future visits. Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi MICHAELFOXPROVISIONS, Thanks for sharing your experience! It's wonderful to hear that our service team provided professional and friendly support while clearly explaining the work performed and any recommendations. We’re especially glad you felt well-informed throughout your visit. That level of transparency and care is exactly what we strive for. We truly appreciate your continued trust and look forward to helping you with your future vehicle purchases at Lester Glenn. Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi ICEFISH50, Thank you for sharing your feedback. We're sorry to hear that you're disappointed with your vehicle ownership experience. When you brought your concern to our attention, our team road-tested the vehicle with you and thoroughly evaluated the noise you described. To ensure an accurate assessment, we also compared your vehicle to another similar model and found the same road and wind noise characteristics present. Based on those findings, we were unable to identify a defect or abnormal condition requiring repair. We understand that vehicle noise levels can be subjective and may not always meet every owner's expectations. While we were unable to verify a mechanical issue, we provided contact information for Subaru Customer Advocacy so your concerns could be reviewed directly with the manufacturer. We appreciate your feedback and regret that we were unable to provide the outcome you were hoping for. If you have any additional questions or concerns, please don't hesitate to reach out. Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi jojobean6288, We’re very sorry to hear about your experience and that the work performed did not meet expectations. This is far from the level of quality and care that is expected, and your concerns are being taken seriously and reviewed internally! We would appreciate the opportunity to better understand what occurred. Please reach out to customercare@lesterglenn.com with additional details so this can be looked into further! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi RNASH1964, Thanks for sharing your experience! It’s wonderful to hear that the team provided professional, polite, and transparent service. Keeping you informed and ensuring there are no surprises is exactly what the team strives for, and your feedback is greatly appreciated. Two thumbs up indeed! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi PGTAVELLA, Thanks for sharing your experience! We’re thrilled to hear that our team, Nicole, Bert, and everyone, made such a positive impression and went above and beyond for you! It’s wonderful to know you feel supported and valued as part of the Lester Glenn Subaru community! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hey PastorBob, Thanks for sharing your experience! We’re glad to hear that your tire replacement was handled smoothly and ahead of the estimated pick-up time. It’s wonderful knowing that Nicole provided excellent service as your advisor. We truly appreciate your feedback! Happy Driving, The Lester Glenn Subaru Team