Mariusz "MD" Danczuk

Disappointed with my overall experience at this dealership. Had a brand new truck in the shop for repairs less than a week after purchase — the sales team showed zero concern and there was no follo dealership. Had a brand new truck in the shop for repairs less than a week after purchase — the sales team showed zero concern and there was no follow up whatsoever to see how the vehicle or I were doing after the sale. Things got worse from there. The finance department presented completely different terms once they got me back in the office — not what was discussed upfront. On top of that the dealership has still not paid off my previous lease or contacted the lease company, leaving me making payments on a vehicle I no longer have. That is simply unacceptable. When you try to reach someone at the dealership the reception is unprofessional and the finance manager does not even have a voicemail set up. There is no accountability and no path to resolution. This dealership is only interested in closing a sale — not in taking care of their customers before or after. In my experience GM and Chevrolet dealerships typically offer excellent service, especially here in the West Palm Beach area, so I would strongly suggest driving further north for a much better experience. I am now reaching out directly to the owners at Lou Bachrodt to try to get this resolved. Hoping for a response. More

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Walid was amazing. He helped us the entire time and he did not leave until we did. He made us feel good about our choices and assured us of anything that we had questio He helped us the entire time and he did not leave until we did. He made us feel good about our choices and assured us of anything that we had questions about. He was patient and kind with our kids too. More

by HECTORCORRALES3550 Verified Customer Verified Customer

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People here is very helpful and friendly and most reliable and likeable customer service an excellent service ever reliable and likeable customer service an excellent service ever More

by derekspill Verified Customer Verified Customer

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Like any negotiation, it was difficult but we finally found the number to close the business, thank you for your very professional services, Thanks Emmanuel found the number to close the business, thank you for your very professional services, Thanks Emmanuel More

by Javier Torres Verified Customer Verified Customer

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Excellent experience, sales and finance were excellent! They worked and worked to take my upside car/loan in when no other dealer wanted to touch it! They worked and worked to take my upside car/loan in when no other dealer wanted to touch it! More

by BOSTCELTICS3405 Verified Customer Verified Customer

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fast, reliable, trusty, excellent service, good attention to all the details. I will recomended all the time. to all the details. I will recomended all the time. More

by ARVELOM Verified Customer Verified Customer

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excellent service, helfull and straight forward comunication and fast attention, very helpful. I will recoment roberto all the time. comunication and fast attention, very helpful. I will recoment roberto all the time. More

by ARVELOM Verified Customer Verified Customer

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The dealership took care of an issue that I had with the paint job a truck and they went out of their way to help me make the situation as best as possible. paint job a truck and they went out of their way to help me make the situation as best as possible. More

by RCUTIE6466 Verified Customer Verified Customer

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Nelson was great. The manager I worked with on the first day was anything but helpful. The last manager I spoke with when we bought the car was much nicer. The manager I worked with on the first day was anything but helpful. The last manager I spoke with when we bought the car was much nicer. More

by ryanwellison Verified Customer Verified Customer

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I have a good experience dealing with my sales person Roberto and the sales manager Enri. They treated me right and fair and that's all I could ask for. I would recommend friends and family to this deale Roberto and the sales manager Enri. They treated me right and fair and that's all I could ask for. I would recommend friends and family to this dealership. I have been a loyal customer since 2021 and will continue to come back for my Chevy Tahoe leases. I appreciate Enri and Roberto working with me. Thank you. More

by Luis.a.botero Verified Customer Verified Customer

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