Elizabeth Celiceo | Page 5

Took my Mercedes in for a little work. Was helped by this awesome service coordinator Elizabeth Celiceo, very knowledgeable and informative. Her help was greatly appreciated!! awesome service coordinator Elizabeth Celiceo, very knowledgeable and informative. Her help was greatly appreciated!! More

by vance.marshall Verified Customer Verified Customer

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I love my service rep. Always kind. Manny goes above and beyond to make sure your need are met and he listens to your problem. beyond to make sure your need are met and he listens to your problem. More

by SALLYMULLANEY Verified Customer Verified Customer

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Great Customer Service I love going in they always go the extra mile for you! Would definitely recommend this place to my family and friends. extra mile for you! Would definitely recommend this place to my family and friends. More

by Cristal O Verified Customer Verified Customer

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All other dealerships must look up to this one. You're at the highest level. You cannot beat the service at this dealership. Enough said... the highest level. You cannot beat the service at this dealership. Enough said... More

by RICK.Bowers Verified Customer Verified Customer

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Great service! Very efficient.... Phil has his crew on point! I appreciate everyone involved... Darrel the courtesy driver deserves a shout out too! Aaron Johnson point! I appreciate everyone involved... Darrel the courtesy driver deserves a shout out too! Aaron Johnson More

by newcars Verified Customer Verified Customer

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Elizabeth is wonderful. Super friendly and great customer service. Thank you Elizabeth for all you do! see you soon. Thank you, Anna Lissa S L service. Thank you Elizabeth for all you do! see you soon. Thank you, Anna Lissa S L More

by ANNAL1SSA Verified Customer Verified Customer

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Liz is always attentive and responsive to my questions. Purchased tires last wee then scheduled alignment. I waited while work was completed. Recommend Elizabeth Celiceo Purchased tires last wee then scheduled alignment. I waited while work was completed. Recommend Elizabeth Celiceo More

by vivavelia Verified Customer Verified Customer

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Manny is great, he stepped in to explain what was done Manny is great, he stepped in to explain what was done to our car. Liz was not able to describe the issue in detail. I don’t think she understands ca Manny is great, he stepped in to explain what was done to our car. Liz was not able to describe the issue in detail. I don’t think she understands cars (mechanics of cars and terms) very well. I will ask for Manny to be the advisor next time my car needs serviced or repaired. Ron was great trying to get me into a rental car when I was waiting over an hour for a rental from enterprise. More

by jpcruisers Verified Customer Verified Customer

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I expected more from Mercedes. This is my first Mercedes. I bought my 2016 E400 Cabriolet used, but within warranty. I've been to Temecula Mercedes twice for service now. On both o This is my first Mercedes. I bought my 2016 E400 Cabriolet used, but within warranty. I've been to Temecula Mercedes twice for service now. On both occasions, the computers weren't working and I had to provide information numerous times, taking an hour just to get checked in. The first time, I never saw my assigned service adviser and the attendant at the front counter tried her best to help me. The second visit was because the first visit didn't fully resolve my parking brake problem, where the emergency brake pedal wouldn't fully release. Mercedes replaced it twice. Both visits took multiple days, seemingly due to being consistently overbooked. The loaner car program was easy enough and my second adviser, Liz, was attentive but couldn't direct me to any extended service program or connect me with anyone to answer my questions. My overall service experience was inferior to the local Chevy dealer who I've bought 3 previous cars from. I thought Mercedes would be much better, an upgrade in quality and service. I love my car. I don't love my local Mercedes service department. More

by Kk0803 Verified Customer Verified Customer

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Elizabeth Celiceo once again helped me greatly (2nd time she has done so in less than a month). She went out if her way for me with my unique situation and did so with a lot of kindness, attention and comp she has done so in less than a month). She went out if her way for me with my unique situation and did so with a lot of kindness, attention and compassion. I would like to also mention what a phenomenal person Joy is to spend time with at the concession bar while I waited for this service (of which Elizabeth expedited to meet my needs). Joy was an absolute pleasure and changed my entire day for the better. More

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