Elizabeth Curry
Elizabeth Curry at Klaben Chrysler Jeep Dodge Ram

Elizabeth Curry | Page 18

Service Advisor

Klaben Chrysler Jeep Dodge Ram

1106 West Main Street
Kent, OH 44240

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5.0
206 Reviews
5.0

206 Reviews

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206 Reviews of Elizabeth Curry

May 07, 2025

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Elizabeth was amazing . Very knowledgeable and Very thorough. She was thoughtful about getting me in and out on time. The video of the service performed was a great assura More

by tdelmedico
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Recommend Dealer
Yes

May 06, 2025

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no matter what Klaben has done what they can to fix all issues when my vehicle as been serviced. Also, thanks to Liz for making it an even easier process with her reassurance. More

by msbaker0810
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Recommend Dealer
Yes

May 06, 2025

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Liz has been great; she has kept me updated and aware of everything i need to know. More

by BRIANTYLA
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Recommend Dealer
Yes

May 03, 2025

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Klaben has always treated my wife and I with the utmost respect and quality service. More

by Mritchey80
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Recommend Dealer
Yes

Other Employees Tagged: Ridge Hancock

April 30, 2025

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This is an update from my previous review. Jeff Ashley from Klaben reached out to me immediately this morning so he could talk to me about my concerns. He told me that everything that was quot More

by RGWALKERII
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Recommend Dealer
Yes

April 29, 2025

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Liz was great and kept me informed. The mechanic didn't complete the job the first time so I had to come back. The cashier wanted to charge me a second deductable, which I was told wou More

by schofieldsr
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Recommend Dealer
Yes
Apr 30, 2025

Klaben Chrysler Jeep Dodge Ram responded

Good Afternoon, Christine! Thank you so much for taking the time to leave the review, your comments regarding Liz, and your candid feedback on your visit with us. I'm so sorry that we were confusing and lacked transparency during the checkout process. You should have never been subject to inaccuracy of duplicate charges because of internal failures. At Klaben, we pride ourselves on our customer first model and promise integrity and clarity to all of our customers. No excuses, we should have and could have done a better job all the way around. I gave you a call and sent a text message with my personal cell phone. I'd like the opportunity to try to make things right, so if you can please reach out at your convenience, I'd love the chance to speak with you regarding the visit. Sincerely, Jeff Ashley Service Director 330.673.3139 EXT 405

April 29, 2025

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The service that we brought the Pacifica in for what we brought it in for was repaired. The only thing that I didn’t like that they were looking for every little thing that they could and wanted me to get More

by RGWALKERII
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Recommend Dealer
Yes
Apr 29, 2025

Klaben Chrysler Jeep Dodge Ram responded

Mr. Walker, thank you for taking the time to speak with me regarding your previous visit and allowing us to repair the issue with your headlamp. As a team, we really do appreciate the positive feedback as well as where we could have done better. We use your feedback to grow as a team and better serve you. Again, I am very sorry that we put you in a position to perceive that we were attempting to upsell you. That was/is not our intention. At Klaben the entire team treats each customer as if they were a close family member. If a family member were to drive out of our parking lot and get hurt because of a safety issue that we didn't convey, we would all be devastated. It is the same with our customers. I hope the resolution was satisfactory and I was able to clarify our intentions. Overall, your satisfaction is our satisfaction, and your frustration is our frustration. As discussed, I'd like to be a resource for you now and in the future. You have my contact information, so please reach out anytime. Thank you so much for giving us the opportunity to continue servicing your vehicle! Jeff Ashley Service Director 330.673.3139 EXT 405.

April 25, 2025

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The service was great from appointment to drop off to pick up. They got me in and out and kept me informed along the way. No complaints! Nice job! More

by dlicate
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Recommend Dealer
Yes

April 23, 2025

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I was able to get an appointment right away. The staff were very friendly and professional. The shuttle service was prompt and very convenient. I revived my vehicle back within a couple of ho More

by Merheb
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Recommend Dealer
Yes

April 22, 2025

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The service is excellent I feel as if they take care of your vehicle like it’s there owns … employees are very welcoming and very nice I’ll come here for any of my services because I know I’ll be treated r More

by Lil monica
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Recommend Dealer
Yes

Other Employees Tagged: Logan 5 star

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