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Elizabeth Curry
Elizabeth Curry at Klaben Chrysler Jeep Dodge Ram

Elizabeth Curry | Page 19

Service Advisor

Klaben Chrysler Jeep Dodge Ram

1106 West Main Street
Kent, OH 44240

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5.0
206 Reviews
5.0

206 Reviews

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206 Reviews of Elizabeth Curry

April 20, 2025

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Employee Rating

Klaben CJDR makes service on my vehicle an efficient, courteous, and professional experience, every time. I can always expect to be happy with the work they have done. More

by Matt Aikens
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Recommend Dealer
Yes
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April 14, 2025

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Thank you Liz for making my service appointment very smooth and easy. It was absolutely painless. More

by Chris S
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Yes
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April 12, 2025

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Thank you so much Liz for getting me in and out so quickly! You amazing! Also the service was great too! More

by harley.d.sullivan
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Recommend Dealer
Yes

Other Employees Tagged: Ridge Hancock, Tyler Schultz

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April 10, 2025

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It is relatively easy to get an appointment. Fairly quick with service and always offers a car wash More

by Rita245
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Recommend Dealer
Yes

Other Employees Tagged: Joe Hilliard

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Apr 10, 2025

Klaben Chrysler Jeep Dodge Ram responded

Rita, thank you for taking the time to leave a review for our service department. We ask for multiple surveys because we care about every experience we deliver. When that experience is less than excellent, it is our collective goal and responsibility to address what we could have done better so the next visit exceeds your expectations and leaves you feeling like the experience was the best you've ever had at a dealership. Based on your grades it looks like we could have done better in the time it took to service your vehicle and the communication you received while it was being serviced. I left you a voicemail and sent you a text if you don't mind giving me a short call back so I can communicate with the team on how we can improve for you. Again, thank you so much for your candid feedback, taking the extra time to take the survey, and trusting our team with your vehicle. I look forward to hearing back from you! Jeff Ashley Service Director 330.673.3139 EXT 405

April 10, 2025

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The dealership was nice and accommodating. The people were helpful and very nice with meeting expectations. Although they did not reset my oil gage or adjust tire pressure for my tire rotation More

by dmt17
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Yes
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Apr 22, 2025

Klaben Chrysler Jeep Dodge Ram responded

Thank you for taking the time to post a review of your recent experience at our service facility. While we appreciate the positive marks in some areas, especially the 5 star scoring for Liz, the overall 3 star review is what gets our attention. Then reading your comments, we understand why. We had a process failure, causing us to miss resetting the oil life monitor, as well as setting tire pressures, and for that, I apologize. You are correct in being disappointed by us missing these steps. I would be disappointed as well. Your comments have been reviewed with our team, as they are tasked with identifying the root cause for the process failure, and for also taking corrective action, as necessary. I also appreciate you taking time to engage with me via email. I trust that our communication is an indication that we truly value you, and your business. Moving forward, I ask that you continue to hold us accountable. We look forward to seeing you again in the future, and know that the entire Klaben team remains at your service. Mike VanHoose, mvanhoose@klaben.com 330-673-3139 ext 707.

April 08, 2025

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The folks at Klaben took care of the issue as always. We’ve been a long time customer of Klaben and they always take care of their customers. They do a great job there. Highly recommend. More

by dowens021
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Recommend Dealer
Yes

Other Employees Tagged: Joe Hilliard, Timothy Beane , Brian Franklin

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April 07, 2025

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Elizabeth was very nice and got everything done quickly. Also the technician did a good job on my vehicle More

by tapscottcordell
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Yes
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March 31, 2025

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Went for recall, antenna broken during car wash. Liz made sure getting it repaired went smoothly. More

by sarahstp
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Yes
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March 26, 2025

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Professionalism; friendly; knowledgeable; helpful; put customers needs first. Elizabeth is excellent! I appreciate the friendly and kind persons at the Klaben CDJR Service Center. More

by DeAngelisVincent5
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Recommend Dealer
Yes

Other Employees Tagged: Joe Hilliard , Shalon Withrow

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March 25, 2025

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Excellent service! ! Everyone that I spoke with were friendly and professional. Elizabeth was very helpful and courteous. I highly recommend Klaben and their team!! More

by Chally
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Yes
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