Elizabeth French
Elizabeth French at Norm Reeves Honda Superstore North Richland Hills

Elizabeth French | Page 8

Service Manager

Norm Reeves Honda Superstore North Richland Hills

7551 NE Loop 820
North Richland Hills, TX 76180

Contact Me
4.5
231 Reviews

Dealership Experience

4 yrs, 11 mos

Industry Experience

19 yrs, 9 mos

4.5

231 Reviews

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231 Reviews of Elizabeth French

January 31, 2025

Dealership Rating
Employee Rating

Amanda is my go to advisor. She always goes above and beyond to make sure I know I'm being taken care of. More

by rudyveloz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Amanda Fritts

Jan 31, 2025

Norm Reeves Honda Superstore North Richland Hills responded

Amanda is getting a lot of praise, and we appreciate the hard work that she does! Thanks for noticing, Rudy, and we're happy that should could provide such exceptional service to you. If you'd like to request her again, please feel free to do so. Thank you!

January 31, 2025

Dealership Rating
Employee Rating

The service dept was very efficient in doing the recall work on my car - and they washed it too! More

by Susanmeador
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nick, Tommy

Jan 31, 2025

Norm Reeves Honda Superstore North Richland Hills responded

Recall repair with a wash sounds great, Susan! We appreciate you sharing your service experience, and we think you'll feel more confident about driving around town in your Honda now. If you need service in the future, please feel free to schedule you appointment online. Thank you!

January 28, 2025

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Employee Rating

I reached out to Norm Reeves for a recall and was able to schedule a appointment the following week. Tommy L. was very professional and even provided courtesy transportation for me. My car was ready in a tim More

by hderam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tommy Litmixay

Jan 28, 2025

Norm Reeves Honda Superstore North Richland Hills responded

That must be a relief to now have the recall repairs completed for your Honda. Plus, you were able to get transportation during your service appointment. Now you have peace of mind when you get behind the wheel. Thanks for stopping by, and be sure to check out our service specials before you come in next time!

January 26, 2025

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Cost of repairs for Oddessy were excessive. Not sure where I will buy my next vehicle but my 35 year relationship with Honda is in jeopardy. Customers service reps are the only reason this revi More

by Mefarm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jan 27, 2025

Norm Reeves Honda Superstore North Richland Hills responded

We understand your frustration over prices for services for your Honda Odyssey and encourage you to take advantage of our service specials. These can help reduce the costs for repairs and other maintenance services. Remember, too, that we exclusively use OEM parts for longer wear and better function. Thanks for the feedback, and we hope to provide you with a five-star experience if you choose to return.

January 22, 2025

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I'm always served in a timely manor even if it's busy which I appreciate, they are always honest and make sure I know about any recalls and schedule a time to fix them I More

by Pretty_Nikol
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alex Golbuff

Jan 22, 2025

Norm Reeves Honda Superstore North Richland Hills responded

We appreciate you sticking with our dealership, Nikol! We're glad that your service visits have been straightforward and timely. That's our goal, and we're happy that we've reached it more than once. Thanks for bringing your Honda by for service, and we'll be here when you need us! Remember that you can easily schedule appointments online.

January 21, 2025

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Amazing set of people, my whole family got our cars from there and we will continue to purchase vehicles at said establishment. More

by Chance Higgins
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Hailey Owens, Anthony Garcia

Jan 22, 2025

Norm Reeves Honda Superstore North Richland Hills responded

How flattering that your whole family has relied on our dealership for your cars, Chance! We appreciate your loyalty, and we hope that you're all enjoying your vehicles. If you're in the market for accessories, please reach out. Thank you, and we'll see you soon!

January 20, 2025

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Dennis and Elizabeth are awesome. They are always informative and quick to answer questions. Thank you. More

by Smilly
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Dennis

Jan 21, 2025

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for letting us know we hit the mark. Dennis and Elizabeth are especially grateful for your 5-star review. We’re looking forward to serving you again!

January 10, 2025

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I’m very appreciative of the thorough care of my vehicle and attentive customer service that I receive. These practices keep me returning without hesitation. More

by Charitta
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Jan 10, 2025

Norm Reeves Honda Superstore North Richland Hills responded

We appreciate your loyalty to our dealership, Charitta! We're happy that you're satisfied with our services and hope to see you when you return. Remember that our service specials can make your Honda service even more valuable. Thanks so much!

January 04, 2025

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Employee Rating

It’s frankly a non customer service shake you down for every dime cash cow mobster operation. The service advisors are only concerned about running yo your bill and cashing out. They literally have the ca More

by jfw76118
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jan 06, 2025

Norm Reeves Honda Superstore North Richland Hills responded

Since we value customer feedback, we'd like to know more details about your service visit and what we could be doing better. Please contact our service department, and we would appreciate learning more to leave you and other customers with five-star experiences. Thank you!

December 31, 2024

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Employee Rating

No one seems to be on the same page , communication is only good unless you’re there buying a car. They don’t even care to pay out referrals for sending family and friends to buy cars. And if they offer y More

by hernandezunited
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jan 03, 2025

Norm Reeves Honda Superstore North Richland Hills responded

We value customer feedback to keep our service center on track and to improve services where necessary. Please contact our service department so that we can learn more about your dissatisfaction with the service you scheduled for your Honda and provide you and other customers with a five-star experience. Thank you.

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