Elizabeth Strickland | Page 4

No way to communicate by text or phone to get status of repairs. Tried every number and text for two hours. Had to chance it and drive to dealership to find my car was finished for the two hours repairs. Tried every number and text for two hours. Had to chance it and drive to dealership to find my car was finished for the two hours More

by MBARNES0 Verified Customer Verified Customer

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Lithia and especially Matthew went above and beyond during and after my service appointment. After service we were heading back to Cantwell and about halfway back my Santa Cruz started to shudder, loos during and after my service appointment. After service we were heading back to Cantwell and about halfway back my Santa Cruz started to shudder, loose power, and warning indicator lights started to flash. After pulling over I called Lithia Hyundai and spoke with the service manager and made arrangements to bring the truck back after the Holiday weekend. After revisiting the problems the vehicle had and inspected the condition of the transmission fluid Matthew told me that they tried several times but they couldn't duplicate the error codes that appeared. On my way back to Cantwell again about halfway while passing another vehicle it happened again. I immediately pulled over and called Lithia and spoke with Matthew. Both incidents happened while passing another vehicle using full throttle. Matthew thought the problem was residual carbon from cleaning the throttle bodies and told me steps to try. He also gave me his cell number and told me to keep him informed of what was going on. He even contacted me again to see if the problem happened again while we were towing our trailer back home to Maryland from Alaska. More

by Shawn Verified Customer Verified Customer

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Super appreciative of them working me in for my winter tire change! They were fast and kind. tire change! They were fast and kind. More

by ALEXIS.FORD2518 Verified Customer Verified Customer

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Very polite , not pushes Very good to work with and very helpful in getting my deal done helpful in getting my deal done More

by JEBTHER77 Verified Customer Verified Customer

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I have been bringing my Santa Fe Sport to Lithia Hyundai of Anchorage for as long as I have owned my car. The service has been of excellent quality and I won’t go anywhere else. of Anchorage for as long as I have owned my car. The service has been of excellent quality and I won’t go anywhere else. More

by MATTSIMS Verified Customer Verified Customer

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My husband passed away in July of this year. Normally he took care of everything. This has been a very positive experience, something that was much needed. Thank you so very much. Normally he took care of everything. This has been a very positive experience, something that was much needed. Thank you so very much. More

by Leonette A Steele Verified Customer Verified Customer

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Unable to open my doors without paying 5000. 00 is absolutely ridiculous. Then I get home and notice my car has a massive scratch that was not there before and still no response from Service Mana 00 is absolutely ridiculous. Then I get home and notice my car has a massive scratch that was not there before and still no response from Service Manager. Not happy with Service center right now at all. But Kevin is always great and tries his best. The rest are in need of serious training. More

by McCray6 Verified Customer Verified Customer

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Everything was good and I was served really fast. I was in there that long I was in there that long More

by NATHANIELHART729 Verified Customer Verified Customer

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The lack of communication makes me want to not come back. They don’t answer phone or text. Had to call another department to get ahold of someone. And they didn’t even look at my car, did not reach out to me They don’t answer phone or text. Had to call another department to get ahold of someone. And they didn’t even look at my car, did not reach out to me until an hour before closing on a Friday. Kept my car and gave me a loaner. When you can speak to someone the staff is very friendly. But scheduling service is sooooo inconvenient. More

by natsp81 Verified Customer Verified Customer

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Horrible communication, I have never had such a horrible experience with a dealership. Kevin was okay but hardly returned my calls. Didn’t do a walk around with me before I left the lot didn’t notice a big experience with a dealership. Kevin was okay but hardly returned my calls. Didn’t do a walk around with me before I left the lot didn’t notice a big dent and crack in the hatch of my car! Not to mention my summer tires were put on the wrong vehicle at the dealership. More

by RCK1433 Verified Customer Verified Customer

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