Matthew Dean

Proactive and attentive to my needs and questions . Did not have to wait for hours in waiting room but sent home to wait for car to get done!!! Did not have to wait for hours in waiting room but sent home to wait for car to get done!!! More

by Devaney9975 Verified Customer Verified Customer

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Courteous and competent. Trustworthy and honest. They try to be accommodating to one’s schedule. Trustworthy and honest. They try to be accommodating to one’s schedule. More

by BVERLYM70 Verified Customer Verified Customer

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Customer service was absolutely wonderful. The timing communication was the best I would highly recommend Hyundai dealerships The timing communication was the best I would highly recommend Hyundai dealerships More

by jbrown1760 Verified Customer Verified Customer

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Lithia and especially Matthew went above and beyond during and after my service appointment. After service we were heading back to Cantwell and about halfway back my Santa Cruz started to shudder, loos during and after my service appointment. After service we were heading back to Cantwell and about halfway back my Santa Cruz started to shudder, loose power, and warning indicator lights started to flash. After pulling over I called Lithia Hyundai and spoke with the service manager and made arrangements to bring the truck back after the Holiday weekend. After revisiting the problems the vehicle had and inspected the condition of the transmission fluid Matthew told me that they tried several times but they couldn't duplicate the error codes that appeared. On my way back to Cantwell again about halfway while passing another vehicle it happened again. I immediately pulled over and called Lithia and spoke with Matthew. Both incidents happened while passing another vehicle using full throttle. Matthew thought the problem was residual carbon from cleaning the throttle bodies and told me steps to try. He also gave me his cell number and told me to keep him informed of what was going on. He even contacted me again to see if the problem happened again while we were towing our trailer back home to Maryland from Alaska. More

by Shawn Verified Customer Verified Customer

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Horrible service, no call backs, no response to emails by Gen. Manager. My vehicle has been in your shop 9 of past 10 months. Engine was damaged in shop and I’m told it should be replaced “next week”. Most h Gen. Manager. My vehicle has been in your shop 9 of past 10 months. Engine was damaged in shop and I’m told it should be replaced “next week”. Most horrendous customer service I have ever dealt with. No loaner car. Had to go in-person more than once to check status. Last visit was very contentious. Was told on 8/15/23 that new engine would arrive in 7 days. That was 6 weeks ago. “Next week”…. I have no confidence in their service Dept now and feel like I need to consult an attorney at this point. They owe me money for Loss-of-use and insurance costs just for sitting on their lot! Shameful. More

by FJB0 Verified Customer Verified Customer

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I have been bringing my Santa Fe Sport to Lithia Hyundai of Anchorage for as long as I have owned my car. The service has been of excellent quality and I won’t go anywhere else. of Anchorage for as long as I have owned my car. The service has been of excellent quality and I won’t go anywhere else. More

by MATTSIMS Verified Customer Verified Customer

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My husband passed away in July of this year. Normally he took care of everything. This has been a very positive experience, something that was much needed. Thank you so very much. Normally he took care of everything. This has been a very positive experience, something that was much needed. Thank you so very much. More

by Leonette A Steele Verified Customer Verified Customer

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Unable to open my doors without paying 5000. 00 is absolutely ridiculous. Then I get home and notice my car has a massive scratch that was not there before and still no response from Service Mana 00 is absolutely ridiculous. Then I get home and notice my car has a massive scratch that was not there before and still no response from Service Manager. Not happy with Service center right now at all. But Kevin is always great and tries his best. The rest are in need of serious training. More

by McCray6 Verified Customer Verified Customer

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