BMW in general and BMW in Ocala are fist class
organization. they met or exceeded every expectation.
organization. they met or exceeded every expectation.
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by larrynickell123
Service Price Transparency
Aug 06, 2024 -
BMW of Ocala responded
Thank you for the incredible review! We're so pleased to hear that both BMW and our team in Ocala have met or exceeded your expectations. Providing a top-notch experience is what we strive for, and your feedback truly validates our efforts. We look forward to continuing to deliver the excellence you’ve come to expect!
The dealership would have received 5 stars, but the
confusion in the beginning is not what I expect from BMW. The repair work took much longer than I was told.
confusion in the beginning is not what I expect from BMW. The repair work took much longer than I was told.
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by alanmat9
Service Price Transparency
Aug 06, 2024 -
BMW of Ocala responded
Thank you so much for your response, your impression of our business is extremely important to our team. Our Operations Manager Robb Cole will reach out to you immediately to work towards a resolution of your concerns.
The whole process; making an appointment, receiving
reminders, arriving, checking in, waiting in the lounge, being updated on the progress and finally checking out was done with courtesy and profession
reminders, arriving, checking in, waiting in the lounge, being updated on the progress and finally checking out was done with courtesy and professionalism….much appreciated!
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by bojocrown
Service Price Transparency
Other Employees Tagged:
The hostess making sure we were comfortable
Aug 01, 2024 -
BMW of Ocala responded
Thank you so much for your detailed feedback! We’re thrilled to hear that every step of your experience—from making an appointment to checking out—was handled with courtesy and professionalism. It’s our goal to provide a seamless experience, and we’re glad we succeeded. We appreciate your kind words and look forward to assisting you again in the future!
Problem corrected promptly and under warranty.
Vehicle was picked up at residence and loaner provided for our use. Thank you
Vehicle was picked up at residence and loaner provided for our use. Thank you
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by George
Service Price Transparency
Aug 01, 2024 -
BMW of Ocala responded
Thank you for the positive feedback! We're pleased to hear that your issue was resolved quickly and under warranty. We’re also glad you found the vehicle pickup and loaner service convenient. If you need any further assistance, please don’t hesitate to reach out. Thank you for choosing us!
Emanuel Tortorici, Service Department provided
explanations and updates on my vehicle. Really enjoyed receiving the diagnostic video of my vehicle. As always, excellent communication and timely se
explanations and updates on my vehicle. Really enjoyed receiving the diagnostic video of my vehicle. As always, excellent communication and timely service.
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by Lisa Garcia
Service Price Transparency
Jul 31, 2024 -
BMW of Ocala responded
Thank you for your wonderful review! We’re glad to hear that Emanuel and our Service Department provided clear explanations and updates, and that you enjoyed the diagnostic video. Excellent communication and timely service are what we strive for, and we’re happy to see it reflected in your experience. If you have any further needs or questions, feel free to reach out!
First class service!
Very professional! Robert B. goes above and beyond to help us. Kudos to BMW of Ocala.
Very professional! Robert B. goes above and beyond to help us. Kudos to BMW of Ocala.
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by megeorge17
Service Price Transparency
Jul 29, 2024 -
BMW of Ocala responded
Thank you so much for your fantastic review! We’re delighted to hear that you experienced first-class service and that Robert went above and beyond to assist you. Your kind words mean a lot to us, and we’ll be sure to pass along your kudos to Robert and the team. If there’s anything else we can do for you, please don’t hesitate to let us know.
Always accommodating
They give you a clear
understanding of what’s happening and a very quick with repairs. A loaner car is also provided.
understanding of what’s happening and a very quick with repairs. A loaner car is also provided.
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by Krystian
Service Price Transparency
Jul 29, 2024 -
BMW of Ocala responded
Thank you for your kind words! We’re glad to hear that our team was accommodating and kept you informed throughout the process. It’s great to know that the quick repairs and loaner car made your experience smoother. If you need anything else or have further feedback, feel free to reach out. We’re here to help!
Very service oriented and attentive to detail.
I would highly recommend them to anyone and will.continue to use them.
I would highly recommend them to anyone and will.continue to use them.
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by Mkmcdonald27
Service Price Transparency
Jul 24, 2024 -
BMW of Ocala responded
Thank you for your wonderful feedback! We're delighted to hear that you found our service to be so attentive and detail-oriented. Providing exceptional customer service is a top priority for us, and it's great to know that you would recommend us to others. If there's anything more we can do for you, please don't hesitate to let us know. Safe travels, and see you next time!
The dealership is exactly like we as BMW owners have come
to expect. Very nice experience.
to expect. Very nice experience.
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by shuler2.2000
Service Price Transparency
Jul 19, 2024 -
BMW of Ocala responded
Thank you for your kind words! We're thrilled to hear that your experience at our dealership lived up to your expectations as a BMW owner. If there's anything else we can do to enhance your ownership experience or if you have any questions, please feel free to let us know. We're here to help!
BMW Ocala service is always top notch.
Emanuel T. always super professional and goes above and beyond. Thank you so much for great service.
Emanuel T. always super professional and goes above and beyond. Thank you so much for great service.
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by T. Rubio
Service Price Transparency
Jul 18, 2024 -
BMW of Ocala responded
Thank you for your kind words! We're delighted to hear that Emanuel consistently provides you with top-notch service. It's our pleasure to go above and beyond for our valued customers, and we truly appreciate your recognition of our efforts. If there's anything else we can do for you, please don't hesitate to let us know. We look forward to welcoming you back for your next service visit!
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