Emanuel Tortorici
Emanuel Tortorici at BMW of Ocala

Emanuel Tortorici | Page 3

Service Manager

BMW of Ocala

5145 SW College Rd.
Ocala, FL 34474

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4.7
50 Reviews
4.7

50 Reviews

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50 Reviews of Emanuel Tortorici

July 15, 2024

Dealership Rating
Employee Rating

Excellent service department and staff. Friendly and quick to respond. Would highly recommend them to my friends More

by jeanine.treadway31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brent Gustafson, Robert Czaplicki , Sheik Bakhsh

Jul 18, 2024

BMW of Ocala responded

Thank you for your glowing review! We're thrilled to hear that you had an excellent experience with our service department and staff. Your recommendation means a lot to us, and we look forward to welcoming your friends to our center as well. If there's anything more we can do for you, please feel free to reach out.

July 15, 2024

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It was a last minute appointment for service and they still gave me a loaner car. More

by rsmith850
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 15, 2024

BMW of Ocala responded

Thank you so much for your review! We are so glad you enjoyed your visit and that we had a loaner car available for you on short notice! We look forward to working with you again soon.

July 11, 2024

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Service rep very courteous and knowledgeable. Car valet service is great. I also like the video of my car by the service tech. More

by Stanziano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 15, 2024

BMW of Ocala responded

Thank you for your wonderful feedback! We're glad to hear that you found our service team courteous and knowledgeable. Your satisfaction is our top priority, and we look forward to serving you again soon.

July 10, 2024

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It’s always a positive experience, even when coming in for service here. Thank you all! More

by mollygirl
Service Price Transparency
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Recommend Dealer
Yes
Jul 11, 2024

BMW of Ocala responded

We're thrilled to hear you consistently have positive experiences with us, even when coming in for service. Your satisfaction means a lot to us, and we appreciate your kind words. Thank you for choosing us, and we look forward to continuing to provide you with excellent service in the future!

July 10, 2024

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Attention to detail and treat their customers like family. Wait time is appropriate for the work More

by rico14606
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 10, 2024

BMW of Ocala responded

Thank you for the great review! We aim to treat our customers like family and pay close attention to detail. It's wonderful to hear that you experienced both during your visit. If you have any more feedback or if there's anything else we can do for you, please feel free to reach out. We appreciate your support and hope to see you again soon!

July 05, 2024

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Robert provided excellent customer service. He made sure I was taken care of when I brought my 430 for routine maintenance. Very knowledgeable and personable too. More

by tlm
Service Price Transparency
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Recommend Dealer
Yes
Jul 08, 2024

BMW of Ocala responded

Thank you for your wonderful review! We're thrilled to hear that Robert provided you with excellent customer service during your recent visit for routine maintenance on your BMW. We strive to ensure every customer feels well taken care of, and it's great to know that Robert's knowledge and personable approach made a positive impact. Please don't hesitate to reach out if you have any further automotive needs.

July 03, 2024

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As usual, RED CARPET TREATMENT in the Service Department. They go out of their way to make sure that I am taken care of quickly, efficiently and with the added special treatment that makes me feel VALUED!!! More

by angie.clifton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brent Gustafson, Robert Czaplicki , Sheik Bakhsh

Jul 08, 2024

BMW of Ocala responded

Thank you so much for your fantastic review! We're thrilled to hear that you consistently receive the red carpet treatment at our BMW Ocala Service Department. Ensuring our customers feel valued and well taken care of is our top priority, and we're delighted that every member of our team contributes to making your experience special. Thank you for choosing BMW as your brand of choice because of our service. We truly appreciate your loyalty and look forward to continuing to serve you with excellence.

July 03, 2024

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Employee Rating

Excellent customer service! I’ve been going to BMW of Ocala for many years and they never disappoint. Staff is always pleasant, kind, respectful and most importantly knowledgeab More

by dazednfl
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Christina Gangapersaud, Weetley Leonvil , Frank (finance) FIVE STARS!!!!

Jul 08, 2024

BMW of Ocala responded

Thank you for your glowing review! We're thrilled to hear that you've been a loyal customer of BMW of Ocala for many years and that we consistently meet your expectations. Providing excellent customer service is our priority, and it's wonderful to know that our staff has been pleasant, kind, respectful, and knowledgeable during your visits. We truly appreciate your continued trust and look forward to serving you for many more years to come.

July 01, 2024

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Employee Rating

BMW Ocala associates are friendly and professional. They were flexible and willing to work with my changing schedule too. More

by JessicaStorm
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brent Gustafson, Robert Czaplicki , Sheik Bakhsh

Jul 01, 2024

BMW of Ocala responded

Thank you for your review! We're pleased to hear that you had a positive experience with our team. It's great to know that they were accommodating and flexible with your schedule, ensuring a smooth and convenient experience for you. If there's anything else we can assist you with, please feel free to reach out. We appreciate your feedback and look forward to serving you again in the future!

June 30, 2024

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Employee Rating

Had another great service experience at BMW of Ocala. I waited while the work was being done, and was able to work without distraction from my laptop. Work was completed on time and they did a great job More

by Grady
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 01, 2024

BMW of Ocala responded

Thank you for sharing your positive experience with us! We're delighted to hear that your recent service visit was another great one. It's fantastic that you were able to work comfortably on your laptop while waiting, and that the work was completed on time to your satisfaction. We truly appreciate your continued trust in us and look forward to providing you with excellent service during your next visit. Thank you again for choosing BMW of Ocala!

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