Emanuel Tortorici
Emanuel Tortorici at BMW of Ocala

Emanuel Tortorici | Page 5

Service Manager

BMW of Ocala

5145 SW College Rd.
Ocala, FL 34474

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4.7
50 Reviews
4.7

50 Reviews

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50 Reviews of Emanuel Tortorici

June 19, 2024

Dealership Rating
Employee Rating

Quick service friendly awesome facilities. They got us right in when they opened because of mail in tire More

by bbonomo1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brent Gustafson, Robert Czaplicki , Sheik Bakhsh

Jun 21, 2024

BMW of Ocala responded

Thank you for your positive feedback! We're glad to hear that you had a quick and friendly experience with our awesome facilities. Handling your tire issue promptly when we opened is what we aim for. We appreciate your review and look forward to your next visit!

June 19, 2024

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Employee Rating

Professional and courteous service from the pick-up in The Villages to the return of the car. More

by Cheesepro
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Jun 21, 2024

BMW of Ocala responded

Thank you for your review! We're pleased to hear that you experienced professional and courteous service from start to finish. We strive to make every step of the process seamless and enjoyable. We look forward to serving you again in the future!

June 13, 2024

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Thank you for helping me get my 228i fixed on the fly. The weekend was stressful enough meeting my girlfriend’s parents for the first time. You helped me big time to avoid the additional stress of my car More

by tag6012
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Brent Gustafson

Jun 21, 2024

BMW of Ocala responded

Thank you for your feedback! We're glad we could assist with your 228i quickly and help alleviate some stress during an important weekend. We're here whenever you need us.

June 13, 2024

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Wonderful service and prices. Emanuel was informative and great when it came to communication and describing the repair More

by Kristen
Service Price Transparency
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Recommend Dealer
Yes
Jun 13, 2024

BMW of Ocala responded

Thank you for sharing your experience with us! We're thrilled to hear that you received wonderful service and found our prices competitive. Providing clear and informative communication is essential to us, so we're delighted that Emanuel was able to assist you effectively and describe the repair process thoroughly. If you ever need anything else or have any questions in the future, don't hesitate to reach out. We appreciate your business and look forward to serving you again!

June 12, 2024

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Urge service is excellent and the waiting area is exceptional with food drink and work stations. More

by maureenryan33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brent Gustafson

Jun 13, 2024

BMW of Ocala responded

We're thrilled to hear that you had an excellent experience with our service at our dealership! Providing top-notch service is our priority, and we're glad to know that we met your expectations. Creating a comfortable and accommodating waiting area is important to us, so we're pleased that you found it exceptional. If there's anything else we can do to enhance your experience in the future, please don't hesitate to let us know. Thank you for choosing us for your automotive needs!

June 11, 2024

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Pleased with the service and costumer service. Easy scheduling, time efficient. all questions and concerns answered. More

by figueredo.m12
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Jun 11, 2024

BMW of Ocala responded

We are so glad you enjoyed your experience with our team, it was a pleasure working with you. Thank you so much for the 5 star review!

June 01, 2024

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Malcolm is extremely knowledgeable and client-oriented. He goes above and beyond expectations to insure that we are more than satisfied. John Wheeler and Taylor Smith are also wonderful. They care for t More

by Celtic
Sales Price Transparency
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Finance Experience
Recommend Dealer
Yes
Jun 11, 2024

BMW of Ocala responded

It's fantastic to hear about your positive experience with Malcolm, John Wheeler, and Taylor! Thank you so much for taking the time to write us a 5 star review. We hope you love your new BMW!

February 05, 2024

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Employee Rating

If you want a dealership who only cares about selling products and services that they don't stand behind, and gaslights you when you question their integrity, please visit BMW of Ocala. We've had nothing More

by Stephanie Rutledge
Recommend Dealer
No
Feb 12, 2024

BMW of Ocala responded

Thank you so much for your response, you impression of our business is extremely important to our team. Our Operations Manager Robb Cole has attempted to reach you to work towards a resolution of your concerns. Please accept our sincerest apologies for the experience you received.

November 30, 2023

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I just had the most amazing experience at the BMW Ocala location. I bought a used BMW that was still under warranty and brought it in for service. I’ve never owned a BMW, and was completely surprised by th More

by COPE100
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Darian Durgapersad , Darian

Dec 01, 2023

BMW of Ocala responded

First of all congratulations on your BMW! We are so glad you enjoyed your experience with our team, it was a pleasure working with you, we look forward to seeing you next time. Thank you so much for the 5 star review!

November 11, 2023

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We had the most satisfying experience at a Ocala BMW. Our sales woman Alexis was fantastic. She helped us find the best car suited for us. Her knowledge and experience with BMW helped us make our decisio More

by mariano8989
Sales Price Transparency
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Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: Christina Gangapersaud, John Wheeler , Zach Bell, Alexis Kupferman

Nov 14, 2023

BMW of Ocala responded

Thank you so much for the 5 star review and for sharing your experience with us. We are so glad you have enjoyed working with Alexis and our team. Congratulations on your new BMW and thank you for being a loyal BMW owner! We cannot wait for your next visit.

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