Emanuel Tortorici
Emanuel Tortorici at BMW of Ocala

Emanuel Tortorici | Page 4

Service Manager

BMW of Ocala

5145 SW College Rd.
Ocala, FL 34474

Contact Me
4.7
50 Reviews
4.7

50 Reviews

Write a Review

50 Reviews of Emanuel Tortorici

June 27, 2024

Dealership Rating
Employee Rating

Expedient, courteous and efficient. What more could you want out of your dealership? It was an exceptional experience. More

by Wbeal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 28, 2024

BMW of Ocala responded

Thank you for your wonderful review! We're thrilled to hear that you had an exceptional experience with us. Providing expedient, courteous, and efficient service is what we aim for. Your satisfaction is our priority, and we look forward to serving you again in the future. Thank you for choosing our dealership!

June 27, 2024

Dealership Rating
Employee Rating

Professional service writer, loaner requested was ready and the service was done right in a timely manner. More

by carlakad1988
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 28, 2024

BMW of Ocala responded

Thank you for your review! We're glad to hear that you had a positive experience with our professional service and loaner car process. Providing timely and accurate service is our priority. Your feedback is appreciated, and we look forward to serving you again in the future. Safe travels!

June 26, 2024

Dealership Rating
Employee Rating

Emanuel is a great service rep. When my engine light came on he said to come in immediately even though it was a Saturday. They pinpointed the problem and I happily drove out of the More

by owner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 28, 2024

BMW of Ocala responded

Thank you for your review! We're glad to hear that Emanuel provided excellent service and accommodated your urgent needs, even on a Saturday. We aim to diagnose and resolve issues promptly so you can get back on the road quickly. We appreciate your business and look forward to serving you again in the future!

June 26, 2024

Dealership Rating
Employee Rating

Consistently attentive and solution oriented! Manny kept me informed every step of the way, working with the Techies to decipher the computer message necessitating the visit, until we reached a h More

by ljbrancatojr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brent Gustafson , Sheik Bakhsh, Brian, Cosmo, Rob Cole

Jun 28, 2024

BMW of Ocala responded

Thank you for your review! We're thrilled to hear about your positive experience with Manny and our team. Keeping you informed and resolving issues promptly is what we strive for. We're glad your S58 is running smoothly again! We appreciate your business and look forward to assisting you in the future.

June 26, 2024

Dealership Rating
Employee Rating

They are very good at scheduling and keeping the customer updated regarding the progress of the repair. More

by pmvosk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 28, 2024

BMW of Ocala responded

Thank you for your feedback and positive review! We strive to provide excellent service and keep our customers informed throughout the repair process. If there's anything more we can do to enhance your experience next time, please let us know. We appreciate your business!

June 26, 2024

Dealership Rating
Employee Rating

The service is very good and the service attitude is very good,nice good ok More

by yong chen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brent Gustafson, Robert Czaplicki , Sheik Bakhsh

Jun 28, 2024

BMW of Ocala responded

Thank you for your feedback! We're glad to hear you had a positive experience with our service and team. Your satisfaction is important to us, and we look forward to serving you again in the future.

June 25, 2024

Dealership Rating
Employee Rating

Emanuel Tortorici, my Service Rep coordinated my tow, Uber and got my car into Service asap upon hearing the issue. He sent repair and status updates frequently during the day. Luxury car and luxury cust More

by ronniep1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 28, 2024

BMW of Ocala responded

Thank you for sharing your fantastic experience with Emanuel and our service team! We're thrilled to hear that he provided such prompt and attentive care, coordinating everything seamlessly for you. We strive to deliver luxury service alongside our luxury cars, and we're delighted that you had a great experience with us. We look forward to serving you again in the future!

June 24, 2024

Dealership Rating
Employee Rating

Everything is first rate. Excellent customer service area. Exceptional customer service rep. Local and easy to get to. More

by rossirlam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 26, 2024

BMW of Ocala responded

Thank you for your fantastic review! We're delighted to hear you had such a positive experience with us. Your satisfaction is our top priority, and we look forward to serving you again soon!

June 24, 2024

Dealership Rating
Employee Rating

Professional and courteous service. Vehicle was taken into the shop quickly at the appointed time. Service was completed and car was detailed for pickup. Easy to make the appointmen More

by ken.bobetich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 24, 2024

BMW of Ocala responded

Thank you for your valuable feedback! We're thrilled to hear that you received professional and courteous service during your recent visit. It's great to know that your vehicle was promptly attended to and that you were satisfied with the completed service and detailing. We apologize for the complexity you experienced with our online appointment system. Your feedback is crucial to us, and we'll work diligently to streamline the online booking process to make it more user-friendly. We appreciate your business and look forward to serving you again in the future. If there's anything else we can do to enhance your experience, please feel free to reach out.

June 21, 2024

Dealership Rating
Employee Rating

Emanuel, my service writer, was very knowledgeable and friendly. Service area is very clean and relaxing. Communication was prompt. More

by trong34446
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 21, 2024

BMW of Ocala responded

Thank you for your great review! We're thrilled to hear that Emanuel provided knowledgeable and friendly service, and that you found our service area clean and relaxing. Prompt communication is important to us, and we're glad it met your expectations. We look forward to serving you again at our dealership!

...
4

Dealership Inventory (167 Vehicles)

new 2026 BMW X5 car, priced at $76,075
2026 BMW X5
new
Skyscraper Grey Metallic exterior
Automatic
Rear-wheel Drive
used 2026 BMW 230 car, priced at $48,700
2026 BMW 230
used
Skyscraper Grey Metallic exterior
Automatic
Rear-wheel Drive
used 2024 Chevrolet Equinox car, priced at $24,000
2024 Chevrolet Equinox
used
Mosaic Black Metallic exterior
Automatic
Front-wheel Drive
new 2026 BMW 330 car, priced at $53,015
2026 BMW 330
new
Alpine White exterior
Automatic
Rear-wheel Drive
new 2026 BMW XM car, priced at $160,775
2026 BMW XM
new
Brooklyn Grey Metallic exterior
Automatic
All-wheel Drive
used 2024 Hyundai Palisade car, priced at $40,000
2024 Hyundai Palisade
used
Sierra Burgundy exterior
Automatic
Front-wheel Drive