Emerson Knauss
Emerson Knauss at Hennessy Porsche North Atlanta

Emerson Knauss | Page 10

Finance Manager

Hennessy Porsche North Atlanta

990 Mansell Rd
Roswell, GA 30076

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5.0
133 Reviews
5.0

133 Reviews

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133 Reviews of Emerson Knauss

June 11, 2023

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Employee Rating

Heather was wonderful to work with and made this trade in and buying experience very pleasant. Thank you Heather! More

by Catelynskelton
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: Heather Erickson

Jun 14, 2023

Hennessy Porsche North Atlanta responded

Catelyn, thanks so much for taking a moment to leave Heather 5-star feedback! We're glad to hear that she made your trade-in and purchase experience a pleasant one. Sincerely, The Hennessy Porsche North Atlanta Team

June 07, 2023

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Best dealership I've dealt with ever. Hennessy Porsche went out of their way on my last used vehicle purchase. I highly recommend them, trust them, and would be happy to purchase from t More

by Melissa
Sales Price Transparency
Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: Fred Giles

Jun 07, 2023

Hennessy Porsche North Atlanta responded

Thank you so much for choosing Hennessy for your used vehicle purchase, Melissa! We appreciate your recommendation and are glad to hear that Fred provided you with a professional and seamless experience. Safe travels until we see you next! Sincerely, The Hennessy Porsche North Atlanta Team

May 30, 2023

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Worst car buying experience ever in over 50 plus years of purchasing vehicles. I have left 3 messages on Mark Venti's the General Managers voice mail and he has yet to return any of my phone calls since I to More

by bobbysaul1
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
No

Other Employees Tagged: Mark Venti , Samuel Hendrix, Chris Velez

Jun 14, 2023

Hennessy Porsche North Atlanta responded

Thank you for taking the time to share your feedback regarding your recent car buying experience. We sincerely apologize for the inconvenience and frustration you encountered during this process. We strive to provide excellent service to all our customers, and we regret that we fell short of your expectations. We understand your disappointment in the lack of responsiveness from your salesman, Sam. It is unacceptable that you did not receive a timely response to your inquiries. We will address this issue internally to ensure that our communication channels are improved, and our team members are more accessible to our valued customers. Regarding the delivery process and the requirement of a wet signature on premise, we apologize for any confusion or inconvenience caused. We acknowledge that our procedure may not have aligned with your previous experiences, and we apologize for any inconvenience caused by this miscommunication. We will review our processes to ensure clarity and better accommodate our customers' preferences in the future. Additionally, we apologize for the lack of follow-up after you took delivery of your new Macan. Our team should have been in touch to ensure your satisfaction and address any concerns or questions you may have had. We will investigate why the appropriate follow-up was not provided and take the necessary steps to prevent such oversights in the future. We value your feedback and appreciate you bringing these matters to our attention. We are committed to learning from this experience and making the necessary improvements to provide a better car buying journey for our customers. If there is anything further we can assist you with or if you would like to discuss your experience in more detail, please feel free to reach out to us directly. We would be more than happy to address your concerns personally. Once again, we apologize for the inconvenience and thank you for bringing these issues to our attention. Sincerely, The Hennessy Porsche North Atlanta Team

Jun 15, 2023

bobbysaul1 responded

I appreciate Mark Venti reaching out to me after the fact. I undertand he was away from the store after my delivery and had not had a chance to return any of my calls. He was very professional. apoligetic and straight forward with me in reference to my car buying experience. This is my 4th Porsche and I would do business again with Mark. just not with the salesman Sam that I dealt with!

May 16, 2023

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Abraham Caracheo is simply the best salesman I’ve ever had the pleasure of working with, of any dealership, any brand! This makes the 4th car I’ve bought from him, and I am always impressed with his knowl More

by SpookyKero
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes
May 19, 2023

Hennessy Porsche North Atlanta responded

We greatly appreciate your kind words and continued loyalty, and we're delighted to have Abraham Caracheo as part of our team at Hennessy. His dedication to ensuring your satisfaction, extensive knowledge of our cars, and commitment to transparency are qualities we strive for in all our salespeople. We're glad Joel Hughes has been consistently responsive and helpful on the service side as well. Thank you for your high remarks and recommendation; we look forward to assisting you with your next car purchase! Sincerely, The Hennessy Porsche North Atlanta Team

May 15, 2023

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Called Greg Jordan on a good friend’s recommendation. Turns out Greg is now the sales manager, so no longer selling, but assured me he’d roll out the red carpet, and connect me with a top-shelf salespers More

by Richard K.
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tyler Heinzelmann, Greg Jordan

May 19, 2023

Hennessy Porsche North Atlanta responded

Richard, we truly appreciate you taking aside time to leave Greg Jordan, Tyler, and Emerson this outstanding review. It is wonderful to hear that Greg went above and beyond to ensure that you received top-tier service from the start and that Tyler's expertise and great customer service skills followed. We're pleased as well to hear that Emerson made the business end of the process smooth and painless. We are honored to pass along your high remarks. Congratulations on your Taycan, and thank you for being part of our Hennessy Family! Sincerely, The Hennessy Porsche North Atlanta Team

May 03, 2023

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5 Star Porsche Experience I recently purchased my dream car, a brand new 2023 Porsche Macan S from Sam at Hennessy Porsche, and I cannot rave enough about the exceptional service I received throughou More

by Lydiar2008
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Samuel Hendrix

May 05, 2023

Hennessy Porsche North Atlanta responded

Thank you for sharing your positive purchase experience with us, Lydia! We are thrilled to hear that Sam and his team provided exceptional service throughout the entire process and exceeded all your expectations. At Hennessy Porsche, we pride ourselves on our professionalism, expertise, and after-sales support. It is our goal to help each customer find the perfect car to suit their needs and preferences without any pressure. Congratulations on your 2023 Porsche Macan S, and welcome to our Henessy Porsche Family! Sincerely, The Hennessy Porsche North Atlanta Team

May 02, 2023

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Scott Hamilton helped me get a 911 Carrera T. This is the third 911 that I have gotten from Hennessy Porsche. The ordering process and delivery were very simple each time. I would highly recom More

by Alesi727
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 02, 2023

Hennessy Porsche North Atlanta responded

Thank you so much for choosing Hennessy Porsche for your third 911! We greatly appreciate your loyalty and are thrilled to hear that Scott provided you with excellent service during the ordering process and delivery. Enjoy your new 911 Carrera T! Sincerely, The Hennessy Porsche North Atlanta Team

April 19, 2023

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We were very pleased with the manner in which Mike and Hennessy handled the purchase of our Macan. They were both very responsive and professional. Mike did a superb job teaching me how to use the feature More

by timboleman58
Sales Price Transparency
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mike McPherson , John Sargent

Apr 21, 2023

Hennessy Porsche North Atlanta responded

Tim, we're truly pleased to hera that Mike and the team handled your Macan purchase with the ultimate professionalism and responsiveness. We will be sure to pass along your high remarks. Thank you for leaving a 5-star recommendation and for being part of our Hennessy Family! Sincerely, The Hennessy Porsche North Atlanta Team

April 16, 2023

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Have purchased many vehicles from Hennessy since they opened and each transaction is a true pleasure to execute. The entire sales and service team are tuned in with one another and truly care about the c More

by stephen.schwarz
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Trade-in Experience
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Recommend Dealer
Yes

Other Employees Tagged: Mark Venti, Abraham Caracheo, Steve Richardson , Charlie Edmondson

Apr 18, 2023

Hennessy Porsche North Atlanta responded

Stephen, thank you for leaving this glowing 5-star recommendation! We're overjoyed to hear that you've had multiple great experiences with both our Sales and Service Teams over the years. We strive to provide a seamless and enjoyable experience for all of our customers, and we appreciate your continued loyalty. Thank you for being a part of the Hennessy Porsche Family! Sincerely, The Hennessy Porsche North Atlanta Team

April 02, 2023

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Little note for Mr. Scott Hamilton. Thank you very much for your honesty and and professionalism. We will defiantly come back and see you. Thank you. More

by jeonscott
Sales Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Scott Hamilton

Apr 04, 2023

Hennessy Porsche North Atlanta responded

Jeon, we truly appreciate your kind words for Scott Hamilton and will be sure to pass them along. We look forward to providing you with 5-star service in the future! Sincerely, The Hennessy Porsche North Atlanta Team

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