Emil Torres | Page 5

Mr Torres is a very helpful, responsive courteous salesman, of course constrained by corporate rules, as all of us are today. He did all he could do in his power .at every visit and more. Mr O'Don salesman, of course constrained by corporate rules, as all of us are today. He did all he could do in his power .at every visit and more. Mr O'Donnell, Emil's immediate supervisor in sales, was open, responsive and willing to engage in discussions , and he is also encumbered by corporate limits. for their willingness to discuss. I am grateful to both of them and both deserve commendation. for my sale. I hope to continue to receive their help as issues arise, as with any new large expensive purchase. Other comments: Was rushed at critical times. such as in finance department---need more details there and much more time --their attention was in garnering more unneeded sales! Their finance department needs much more help --the supervisor was pretty crisp---I was at the dealership from 10.30 AM to 2 PM--too long , waiting for finance. to become available as I understood it. This corporation that owns this dealership should allow for 5k--10k of CC payments , I think reasonable for a massive dealership to offer. Also options , warranties, need more discussions upfront including transferring old license plates. that I found out on my own, along with other issues. I found out on my own re car insurance essential before I drive out of dealership. Trade in deal that was offered was very low (perhaps to be expected at dealerships ?) not in line with what the market bears ! Consumers have lot more access to facts now Suggest on pricing details to always give a print out of ALL costs upfront because charges tacked on to car cost at the end that are included in sales tax calculations The time in actual financial transaction was too short---it took time until they became available--waiting and waiting just filling in the time More

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Everyone was very nice and very accommodating. They have a nice play room for the kids too. We all left the dealership happy! They have a nice play room for the kids too. We all left the dealership happy! More

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Emil was a joy to work with. He is very knowledgeable and customer focused sales person. He is very knowledgeable and customer focused sales person. More

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My husband and I walked in yesterday to compare prices between Corolla crossover and RAV4. Mr. Torres was extremely helpful and knowledgeable, he explained with detail the differences between the two. We between Corolla crossover and RAV4. Mr. Torres was extremely helpful and knowledgeable, he explained with detail the differences between the two. We decided for the RAV4. We are very pleased with the friendly and knowledgeable personnel. I highly guarantee Toyota of Naperville. More

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The car is good and also I need to hit a 15 word minimum, why why More

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Nice people who don’t waste your time. They know what they’re offering and the market well They know what they’re offering and the market well More

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The process of buying a vehicle is not easy but working with great professionals makes the process pleasant. with great professionals makes the process pleasant. More

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My experience was great while purchasing my new Tundra. Emil, the salesperson who helped me, was very knowledgeable and went out of his way to make sure all my questions were answered and needs were met. Emil, the salesperson who helped me, was very knowledgeable and went out of his way to make sure all my questions were answered and needs were met. I would highly recommend purchasing a vehicle from Emil and look forward to working with him in the future. More

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Emil Torres was a pleasure to work with and made the entire purchase experience painless. We arrived on a Saturday afternoon at Toyota of Naperville to take a test drive on the new Camry. Emil is a weal entire purchase experience painless. We arrived on a Saturday afternoon at Toyota of Naperville to take a test drive on the new Camry. Emil is a wealth of knowledge and was able to explain all the details and options across the Camry models. Even though Saturday is a very busy time for the Naperville dealership - Emil step us through the process start to finish. His experience, product knowledge, blended with a healthy sense of humor is model for other sales professionals. More

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Emil Torres was great to work with. He went above and beyond to get us the car we wanted. When we arrived we discovered the car we came for had someone in the process of buying it. We l He went above and beyond to get us the car we wanted. When we arrived we discovered the car we came for had someone in the process of buying it. We looked at and drove some other cars, but really had our heart set on the one that was already being sold. We were just about ready to head home and he decided to check on the status of the sale on the car we wanted and discovered the deal hadn’t gone through. We drove the car and made the deal. We also got a fair price for our 21yr old trade in. Larry in the finance Department was also very friendly and enjoyable to work with. Just a Great overall experience with Emil and everyone at Toyota of Naperville. More

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