Karl Berner

We have bought several new and used cars from Toyota of Naperville and highly recommend them. Naperville and highly recommend them. More

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Sincerely interested in helping with our needs and desires. Very.patient and listens well. Became a partner in our quest for a car. desires. Very.patient and listens well. Became a partner in our quest for a car. More

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Amazing , no hassle , very friendly and laid back. From the time I arrived to the time I left was very nice easy transaction From the time I arrived to the time I left was very nice easy transaction More

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Made an appointment to see a specific car, was told it was there. Great. Arrive, the car isn't there and hasn't been there in over a day. Cool. Wind up with a lower trim level than I wanted. Was told they was there. Great. Arrive, the car isn't there and hasn't been there in over a day. Cool. Wind up with a lower trim level than I wanted. Was told they would put gas in the car, nope, was given to me on empty. Love that for me. The car smelled like cigarettes, they bombed it (thanks), but I didn't think the cabin air filter was changed because the smell comes back any time the climate control comes on. Open that up to change it, they installed the cabin air filter upside down... Icing on the cake, it's a 2025 and the infotainment screen periodically decides to shut off, requiring me to put the car in park, turn it off, and turn it back on in order to get it working again. This leaves much to be desired. More

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Working with and communicating with Edgar was very easy- he was very helpful answering all of our questions. I would definitely recommend him to friends who are in the market for a car! he was very helpful answering all of our questions. I would definitely recommend him to friends who are in the market for a car! More

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Nice place to buy a car. No pressure. Friendly staff. Clean facility. Jorge a Munos was very helpful an knowledgeable. No pressure. Friendly staff. Clean facility. Jorge a Munos was very helpful an knowledgeable. More

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Our salesman and finance guy were very helpful and friendly. We bought a Highlander that was arriving in a couple of weeks. They kept us informed and scheduled all the under coatings so we didn’t hav friendly. We bought a Highlander that was arriving in a couple of weeks. They kept us informed and scheduled all the under coatings so we didn’t have to deal with it later. More

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Mike Beck was good and gave good advice, the process was fairly easy. Took a little over 3 hours. fairly easy. Took a little over 3 hours. More

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Excellent experience purchasing my new Toyota Crown Signia. Harvey (Sales), Karl (Finance) were excellent to work with. The weekly communication follow up as to when I would receive my vehicle was outs Signia. Harvey (Sales), Karl (Finance) were excellent to work with. The weekly communication follow up as to when I would receive my vehicle was outstanding. Nicely done. My son is looking for a RAV 4, we'll be back. More

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Luke was phenomenal and made the entire buying experience for our family truly seamless. From the moment we met him, he demonstrated exceptional professionalism, genuine courtesy, and an unwavering client‑fo for our family truly seamless. From the moment we met him, he demonstrated exceptional professionalism, genuine courtesy, and an unwavering client‑focused attitude. He consistently encouraged us to test‑drive multiple cars so we could make the most informed decision, never rushing us and never applying pressure. What stood out most was Luke’s honesty and trustworthiness. We always felt respected, supported, and fully in control of our choices. His approach made the process stress‑free and enjoyable. To top it all off, Luke went above and beyond by having the car beautifully decorated for delivery and even taking photos to make it a memorable moment for our family. It was a thoughtful gesture we truly appreciated. If you’re in the market for a Toyota, I highly and wholeheartedly recommend working with Luke. He is a rare combination of professionalism, kindness, and genuine care for his customers. More

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