Emily Adkinson | Page 5

Staff interaction was great. Also worked with me to provide a check list of items inspected by the mechanic so we felt better driving across the desert. The loaner car was also Also worked with me to provide a check list of items inspected by the mechanic so we felt better driving across the desert. The loaner car was also very nice. The gas mileage was impressive. My wife now wants a new Lexus hybrid sedan. More

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Great experience! Checking in took only a few minutes. Emily was my advisor and she really rocks! I will definitely be returning when necessary. Checking in took only a few minutes. Emily was my advisor and she really rocks! I will definitely be returning when necessary. More

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Emily, the service manager was very polite and helpful The techs seem to know what they are doing. The best thing was getting a loaner. I would love to buy another new RX 350 BUT you stopped using the V The techs seem to know what they are doing. The best thing was getting a loaner. I would love to buy another new RX 350 BUT you stopped using the V6 engine. I will not buy a car with a Turbo. More

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Quick check in, nice amenities, wait duration as expected for a maintenance appointment (1.5 hours). for a maintenance appointment (1.5 hours). More

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Follow up 5,000 mile maintenance, great experience. I requested a courtesy vehicle prior, easy app to fill out. Drop off and pick up of vehicle was quick & easy. Appreciated time was respected. Great c I requested a courtesy vehicle prior, easy app to fill out. Drop off and pick up of vehicle was quick & easy. Appreciated time was respected. Great customer service, professional and friendly staff. More

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Fast and efficient service. Excellent customer service. Emily was very professional and kept me updated with service time and recommendations! Excellent customer service. Emily was very professional and kept me updated with service time and recommendations! More

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Almost three years going to TV Lexus, and very happy with the service, sales staff, support/service team, and parts dept. Always friendly visit, and zero hassles. the service, sales staff, support/service team, and parts dept. Always friendly visit, and zero hassles. More

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Beautiful facility with friendly staff. Nice waiting area with complimentary coffee, drinks and snacks. Enjoyed my experience. Nice waiting area with complimentary coffee, drinks and snacks. Enjoyed my experience. More

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The only negative thing I have to say about it is when I dropped my car off, and I was getting a free loaner, Emily said I would have to wait less than 10 minutes for them to pull the rental car up (I had a dropped my car off, and I was getting a free loaner, Emily said I would have to wait less than 10 minutes for them to pull the rental car up (I had already filled out all the paperwork online).. Apparently she forgot me because 45 minutes later I went up to the desk to ask where my car was. At that point, she went and got it for me. I have, however, had great experiences in the past. She was very apologetic and nice to me though. More

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