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Emily Wagner
Emily Wagner at Toyota of Des Moines

Emily Wagner | Page 94

Express Service Advisor

Toyota of Des Moines

1650 SE 37th St.
Grimes, IA 50111

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4.8
982 Reviews
4.8

982 Reviews

Write a Review

982 Reviews of Emily Wagner

October 13, 2023

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Employee Rating

Prompt, pleasant. Nice area to wait. Interesting video but at the end there was supposed to be an option to have the car appraised. There was no button More

by dandjshannon
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Ian Davis, Justin Madison , Robert Schulz

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Oct 13, 2023

Toyota of Des Moines responded

Thank you for your feedback. We are so glad to hear that you found our service center to be prompt, pleasant, and with a nice waiting area. We are always looking for ways to improve our services, and we appreciate your feedback about the video appraisal button. In the meantime, if you would like to have your car appraised, you can always contact our team to assist you. Thank you again for the review!

October 13, 2023

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Very professional. Fast and affordable. Really appreciate the video and all the details the service tech provides. More

by damowitz
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Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Ian Davis, Justin Madison , Colton Powers, Robert Schulz

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Oct 13, 2023

Toyota of Des Moines responded

We believe that it is important to keep our customers informed about the work that we are doing on their vehicles, and we are glad that you found the video to be helpful. We look forward to serving you again in the future. Take care!

October 12, 2023

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My experience at Toyota of Des Moines in Grimes was awesome, they got right to my car, and I was out of there within an hour after my oil change! More

by carla_vanzuuk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ian Davis, Justin Madison , Colton Powers, Robert Schulz

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Oct 13, 2023

Toyota of Des Moines responded

Thank you for the 5 stars! We know that your time is valuable, and we appreciate you choosing Toyota of Des Moines for your oil change needs. Thank you again for your business! We look forward to serving you again in the future.

October 11, 2023

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Toyota of Des Moines dealership do good services and take very good care customer every time More

by la0supastasoccer
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Ian Davis, Justin Madison , Colton Powers, Robert Schulz

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Oct 12, 2023

Toyota of Des Moines responded

Thank you so much for your kind words about Toyota of Des Moines! We're so glad to hear that you've had such positive experiences with our dealership. Visit us again soon!

October 08, 2023

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Employee Rating

We changed our appointment to be my minivan instead of our rav 4 before our appointment but you kept me waiting insisting I didn't have an appointment. I ended up spending 2 hours there on a basic routin More

by arbitragedale
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Ian Davis, Justin Madison , Colton Powers, Robert Schulz

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Oct 09, 2023

Toyota of Des Moines responded

Thank you for taking the time to provide your feedback. We do our best to care for all of our customers in a timely manner and we are disappointed you feel we fell short of that. If you would like to discuss this further, please contact our General Manager, JP Phillips.

October 06, 2023

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I am an online person so to set up the appointment was a breeze. I pulled in a little early they gave me a estimate I thought I was do for oil change but it was only tire rotations they didn't try to over More

by LOUBOGER
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Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Terry Muhlstein

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Oct 09, 2023

Toyota of Des Moines responded

Thank you for this wonderful review! Your loyalty is very much appreciated. Our service team at Toyota of Des Moines is thankful for customers like you! Come again soon!

October 04, 2023

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Nice representative and fast service. No issues post appointment. Will go back again to this location More

by marchkirby1
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Recommend Dealer
Yes
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Oct 04, 2023

Toyota of Des Moines responded

We appreciate the feedback! It was our pleasure to work with you, and we look forward to seeing you again at Toyota of Des Moines in the future!

October 03, 2023

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Customer service seems to be slipping the bigger the Dealership has gotten…. Waiting time is getting longer and longer….I’m from out of town so the car washes aren’t working for me…. More

by CHOVICK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ian Davis, Justin Madison , Colton Powers, Robert Schulz

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Oct 04, 2023

Toyota of Des Moines responded

Thank you for this wonderful review! Your loyalty is very much appreciated. Our service team at Toyota of Des Moines are thankful for customers like you! Come again soon!

October 03, 2023

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Excellent customer service start to finish. Kept me informed throughout the process & answered my questions courteously.. More

by j
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Service Time
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Recommend Dealer
Yes
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Oct 04, 2023

Toyota of Des Moines responded

A sincere thank you for your kind words and for us giving the opportunity to serve you. We are grateful for your loyalty to Toyota of Des Moines. All the staff will continue to work hard to provide great customer service for each visit.

October 02, 2023

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Great customer service and care to my vehicle thank you very much from the bottom of my heart More

by loriprym
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: JP Phillips, Travis Bergeson

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Oct 03, 2023

Toyota of Des Moines responded

A sincere thank you for your kind words and for us giving the opportunity to serve you. We are grateful for your loyalty to Toyota of Des Moines. All the staff will continue to work hard to provide great customer service for each visit.

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