Emmaly Garland | Page 4

Our service check in was great the gentleman was very carrying and made me very comfortable that things would be done right totally happy carrying and made me very comfortable that things would be done right totally happy More

by MCBUTCH210 Verified Customer Verified Customer

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All went well. They took great care of me, as usual. Very kind and nice people They took great care of me, as usual. Very kind and nice people More

by Tankywanky04 Verified Customer Verified Customer

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Was having an issue with my AC, called and scheduled an appointment and was told i was still under warranty and it should be covered. Lady called me next day asking for me to reschedule and that they were appointment and was told i was still under warranty and it should be covered. Lady called me next day asking for me to reschedule and that they were short on techs. I politely said no I need my car fixed. She also said they had no loaner vehicles available and that I would only be able to give me a shuttle in the morning and they dont offer shuttles in the afternoon (which is a lie). On the day of my appointment I dropped my car off 30 minutes early and the service advisor tried claiming I wasn’t on warranty and then I reminded him that I was and had to argue with him about it until he realised i was actually on warranty. He then told me it would be taken care of by warranty. I waited for about 5 hours without hearing anything about my cars diagnosis and desided to call them an hour before they closed. A lady answered and i asked to speak with my service advisor and she transferred me and he wasnt answering and then she proceeded to tell me my service advisor left for the day without informing me about my car at all. She then tried transferring me to the assistant manager and she didnt answer her phone either so I decided to tell them to call me when they have the time. Assistant manager decides to call me 5 minutes before they close to tell me my car was done and i would have been able to pick it up if she called sooner. And then on top of that she decided to say that apparently my warranty doesnt cover the service and i now have to pay $330. Unbelievable. Terrible communication and transparency. If this is what i have to deal with again im trading my car in. Its absolutely not worth my time, money, and stress. More

by DMORR1027 Verified Customer Verified Customer

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I took my CRV IN 3 times, in less than 24 hours, for a check tire pressure warning light. It wasn’t until my 3rd visit that a piece of metal was found in my tire. On the 1st visit, it was blamed on a cha check tire pressure warning light. It wasn’t until my 3rd visit that a piece of metal was found in my tire. On the 1st visit, it was blamed on a change in weather. that was reasonable. When the pressure was down 3 lbs the next AM, I believe the problem should have been discovered. On the 3rd visit, they were able to get me in to repair it - even though it was busy. I do feel that 2 visits should have been adequate. But I do appreciate it being repaired that day. More

by JANEFB91 Verified Customer Verified Customer

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We had worked with Bob Lindsey for the past 15 + years. We have purchased 8-9 vehicles/ paid cash in this time. Also used BL for service. A couple/ 3 weeks ago, we had our CRV in for repairs for We have purchased 8-9 vehicles/ paid cash in this time. Also used BL for service. A couple/ 3 weeks ago, we had our CRV in for repairs for the 1st time since the transition from Bob Lindsey to Victory. At that time, I was not aware about the change in ownership, When one of my employees went to pick it up, he was told our BL account was closed, and we had to make payment in full before taking the vehicle. My employee called me, and I talked to a lady at the service counter (not sure of her name) and explained I was not aware of the ownership change and I asked her if I could call a credit card in for payment, once I got back to my office. She said no, it had to be paid before my employee took the car. I informed her of our long relationship with Bob Lindsey. She said the bill needed to be paid before my employee could take the vehicle. She said "Its like when you go to the grocery store, you have to pay before you can take the groceries." Considering the circumstances, I felt that was a very inappropriate comment. I was driving home for lunch, I turned around and went back to my office so I could make the payment, so my employee could leave with the CRV. Was not a good first experience with your employee/ dealer. Thanks More

by JCROKE Verified Customer Verified Customer

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Comfortable waiting area in service area and in showroom area. Service staff kept you updated as to your car's status. area. Service staff kept you updated as to your car's status. More

by RAKOTNER Verified Customer Verified Customer

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Victory Honda diagnosed the issue and had my car fixed the next day. They have always had great service the next day. They have always had great service More

by RTH70 Verified Customer Verified Customer

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Car drop off was quick and efficient despite the employees working short-staffed. Curtis did a wonderful job and checked for recalls and arranged for it to be taken care of that day. employees working short-staffed. Curtis did a wonderful job and checked for recalls and arranged for it to be taken care of that day. More

by JMAYHOFF Verified Customer Verified Customer

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They have a very friendly and professional staff. We always have a good experience when working with them. We always have a good experience when working with them. More

by KATEB0566 Verified Customer Verified Customer

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Easy to schedule an appointment. Shuttle driver, Dave, was very prompt at getting me to work and picking me up at the end of the day. Repair that was made under warranty has been wor Shuttle driver, Dave, was very prompt at getting me to work and picking me up at the end of the day. Repair that was made under warranty has been working well so far. More

by ALBRT6172000 Verified Customer Verified Customer

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