Eric Byrd

We always have excellent experience there. Thank you people are very nice and friendly. Service department are quick and curdios. Thank you and have a nice. people are very nice and friendly. Service department are quick and curdios. Thank you and have a nice. More

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The Staff at Bill Utter Ford did a fantastic job and went well beyond over the top. I highly recommend anyone looking for good service and is in the market for a new vehicle. well beyond over the top. I highly recommend anyone looking for good service and is in the market for a new vehicle. More

by tobolkajason39 Verified Customer Verified Customer

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Awesome experience! This survey is irritating as is requires too many words. A a a a a a a a a a ava a a requires too many words. A a a a a a a a a a ava a a More

by brent.mabry Verified Customer Verified Customer

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I was waited on very quickly and my questions were answered with the staff all being concerned I was taken care of properly. Don Swift kept me up to speed on the process. I needed my key lock for th answered with the staff all being concerned I was taken care of properly. Don Swift kept me up to speed on the process. I needed my key lock for the wheels and he as the other staff helped me locate it and gave me information on obtaining another key!!! More

by JMEGET Verified Customer Verified Customer

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Service work done in a very timely matter, stayed in contact about what was going on. Always friendly and prompt. Would highly remand Bill Utter Ford done in a very timely matter, stayed in contact about what was going on. Always friendly and prompt. Would highly remand Bill Utter Ford More

by DK13KC Verified Customer Verified Customer

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Just an amazing experience I've never been to any dealership in my life that has been very honest, friendly, and fast when it comes to servicing my vehicles. In Aug 2018 I boug I've never been to any dealership in my life that has been very honest, friendly, and fast when it comes to servicing my vehicles. In Aug 2018 I bought an F-150 from Bill Utter which what was the smoothest transaction ever. A few months later, I wanted to try out the service department. I brought my truck in for the first oil change and noticed that they offered an oil change package the includes tire rotation. This is two common maintenance items that most dealerships charge separate for, not Bill Utter its all one price. With it being a Saturday usually this is a busy day, but surprisingly, in about an hour the service was completed each time that I have brought my truck in. The biggest winner of this, they also service other manufacture's vehicles. So I give it a try with my 2017 Nissan Altima SR. I brought it up to Bill Utter, they changed the oil and rotated the tires and I also caught the Techs looking at how amazing my Nissan was considering it was an upgraded Altima with the sport package on it. Needless to say they did a fantastic job on my Altima as well. I am enjoying this relationship that we are building and I am looking forward to purchasing many more vehicles from Bill Utter as well as servicing my vehicles when the need arises. One last thing, when I brought my truck in this weekend, they said I needed a new Air Filter and Cabin Filter. Normally there is an extra labor fee for installing it plus the part. Considering that I was a little strapped at the time, I began searching AutoZone for the part for which they also stock Motorcraft parts. I then went to the parts counter and purchased the new filters for the same price as Autozone which also saved me an extra trip and the time involved. I love one stop shopping and also competitive price matching. Great Job to the entire Bill Utter Team! Well done! More

by sdluth77 Verified Customer Verified Customer

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Room for improvement Went in for the Works, (I have my oil changed there all the time) they Forgot to fill windshield washer fluid reservoir, second time. Very slow to re Went in for the Works, (I have my oil changed there all the time) they Forgot to fill windshield washer fluid reservoir, second time. Very slow to receive initial service in service bay, usually my experience. Then most everyone seems as cold as ice towards me, though I try to be polite. I keep coming back because all the service department needs is a stiff overhaul of personnel. People friendly staff. In the past I have suffered the “need a new air filter truck” the cabin air filter looked at and put back in, but I found an screw that had not been put back in. “Extra” screws not put back into place reflects incompetence or lack of concern. I have put up with a few issues there at Bill Utter but keep coming back. The service department needs a stiff overhaul of personnel. All across the board. Sometimes change is good. But after typing all of this up I honestly don’t expect anything to be done about it . More

by jjirish25 Verified Customer Verified Customer

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Before, you BUY!! Warning ⚠️ Go meet the service department! They are the ones that will keep you Safe, moving and add value to your investment, when it’s time to trade up!!! Best Go meet the service department! They are the ones that will keep you Safe, moving and add value to your investment, when it’s time to trade up!!! Best services in North Texas in my opinion! Plus they support UNT, Thank You Danny Morris for the many years of being my Service Advisor and Honest😇 More

by WBF65 Verified Customer Verified Customer

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best service we have ever had from the wright up though the paying the bill all went sooth was called back and kept in the loop the hole time had exceptional visits from the wright up though the paying the bill all went sooth was called back and kept in the loop the hole time had exceptional visits More

by colton1thomas Verified Customer Verified Customer

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EXCELLENT I have bought, leased and serviced my vehicles at Bill Utter Ford for the last 20 years. They are great people that provide great service. I have bought, leased and serviced my vehicles at Bill Utter Ford for the last 20 years. They are great people that provide great service. More

by GHALL5 Verified Customer Verified Customer

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