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Eric Chung
Eric Chung at Longo Toyota

Eric Chung

Service Consultant

Longo Toyota

3534 Peck Rd
El Monte, CA 91731

4.6
56 Reviews
4.6

56 Reviews

Write a Review

Dealership Experience

2 yrs, 4 mos

Industry Experience

12 yrs, 4 mos

Languages Spoken

English English

Mandarin Mandarin

56 Reviews of Eric Chung

August 05, 2025

Dealership Rating
Employee Rating

Amazing service and got me in and out super quick. Great at communication and keeping me in the loop More

by duyeshima
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kento Koyama

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Aug 05, 2025

Longo Toyota responded

Thank you for the great feedback! We're happy to hear that your service was quick and seamless, and that our team kept you well-informed throughout. We appreciate your support and look forward to assisting you again in the future! Make it a great day and hurry back - Team Longo

August 03, 2025

Dealership Rating
Employee Rating

I went in for an oil change and Eric took care of me! He made it simple and efficient. I felt comfortable interacting and getting my car serviced with him. Thanks for a great experience Eric! More

by jamesandgracelau
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 04, 2025

Longo Toyota responded

We’re glad to hear Eric made your oil change simple and efficient while providing a comfortable experience. Thanks for sharing your positive feedback—we’ll be sure to pass along your kind words to Eric! Longo Toyota

July 20, 2025

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The dealership itself was well-organized, with a friendly and efficient team. We highly recommend Longo Toyota In El Monte. More

by Jaime
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Cassey Castaneda

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Jul 21, 2025

Longo Toyota responded

We’re glad to hear you had a great experience with our friendly and efficient team! Your recommendation means a lot to all of us at Longo Toyota. We look forward to welcoming you back anytime!

July 07, 2025

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Eric Chung took excellent care of my car & made sure that my 91 yr old mom was settled into the guest lounge. Thank you, Eric! More

by Cynthia
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
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Jul 07, 2025

Longo Toyota responded

We’re truly grateful for your kind words and for giving us the opportunity to care for both your vehicle and your family. Hearing that Eric made you feel supported—and that your 91-year-old mother was treated with the comfort and respect she deserves—means more than we can say. Moments like these remind us why we do what we do. Make it a great day and please hurry back - Team Longo Toyota

June 06, 2025

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Excellent service, accommodating facilities, and awesome personality by Eric Chung! Will definitely be coming back for more! More

by Genuinejojo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 06, 2025

Longo Toyota responded

Thank you so much for your kind words! We’re thrilled to hear that Eric and our team provided excellent service. We look forward in assisting you in the future with any of your vehicle needs - Team Longo

April 16, 2025

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Employee Rating

The men there were sexist and disrespectful. Didn’t give me any answers to what was wrong and gave me the run around just to make money for a crap diagnostic that wasn’t needed and wasted my tim More

by anna.hairston
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Albert Lopez, Alex Ayala, Biagio Galiota, Mandi Davis , Agustin Jauregui, Sebastian Haro, Wendy Nava Villagrana, Julian Romero , Jeffrey Tsao

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Apr 17, 2025

Longo Toyota responded

We appreciate you taking the time to share feedback about your experience. My name is Laura Montes, Guest Relations Supervisor. I gave you a call and we briefly spoke, but I understand it wasn’t the right time for a conversation. If you’d like to further discuss your visit, please don’t hesitate to reach out to me directly at: D: (626) 580-6134 E: Laura.Montes@LongoToyota.com

April 04, 2025

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They do decent work, but I'm still not to happy about schedule service. For example I believe if I have an appointment for 2:PM you would think I can wait for maybe two hours not four. If they can't st More

by PeteTB73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 04, 2025

Longo Toyota responded

We're sorry to hear about your experience with scheduling and our service. Your feedback has been shared with our service managers. We truly value your input and appreciate you taking the time to share your thoughts with us.

Apr 05, 2025

PeteTB73 responded

The work is great, the service manager is great, the wait time is too long ((two tires and an oil change 4 hours ?) just schedule me for when I come in.

April 03, 2025

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I am so happy to have friendly, helpful, and outstanding service at Toyota Longo every time More

by mmmtqk
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
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Apr 03, 2025

Longo Toyota responded

Thank you for your kindness and trust in our team @ Longo Toyota. We're humbled to serve you and your auto care needs. Hurry back

March 08, 2025

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Employee Rating

Very good service and the staff Very friendly and helpful. I will come back again. Thanks More

by kelvintang1928
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mandi Davis

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Mar 10, 2025

Longo Toyota responded

We appreciate your kind words! Providing great service and a friendly experience is always our goal. We’re glad to hear you had a positive visit and look forward to seeing you again. Longo Toyota

October 04, 2024

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Employee Rating

Eric Chung is an excellent service advisor. He is efficient and very helpful, he meet all my needs. Highly recommend! Guest Brian Hwang More

by Brian H
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 04, 2024

Longo Toyota responded

Thank you for taking the time to share your experience on DealerRater! We’re thrilled to hear that Eric Chung provided you with excellent service. Our team is dedicated to meeting the needs of our customers, and it’s wonderful to know that Eric was able to assist you efficiently and effectively. Have a great weekend - Team Longo Toyota

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