Eric Chung
Eric Chung at Longo Toyota

Eric Chung

Service Consultant

Longo Toyota

3534 Peck Rd
El Monte, CA 91731

4.5
51 Reviews
4.5

51 Reviews

Write a Review

Dealership Experience

2 yrs

Industry Experience

12 yrs

Languages Spoken

English English

Mandarin Mandarin

51 Reviews of Eric Chung

April 16, 2025

Dealership Rating
Employee Rating

The men there were sexist and disrespectful. Didn’t give me any answers to what was wrong and gave me the run around just to make money for a crap diagnostic that wasn’t needed and wasted my tim More

by anna.hairston
Service Price Transparency
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Recommend Dealer
No
Apr 17, 2025

Longo Toyota responded

We appreciate you taking the time to share feedback about your experience. My name is Laura Montes, Guest Relations Supervisor. I gave you a call and we briefly spoke, but I understand it wasn’t the right time for a conversation. If you’d like to further discuss your visit, please don’t hesitate to reach out to me directly at: D: (626) 580-6134 E: Laura.Montes@LongoToyota.com

April 04, 2025

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They do decent work, but I'm still not to happy about schedule service. For example I believe if I have an appointment for 2:PM you would think I can wait for maybe two hours not four. If they can't st More

by PeteTB73
Service Price Transparency
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Recommend Dealer
Yes
Apr 04, 2025

Longo Toyota responded

We're sorry to hear about your experience with scheduling and our service. Your feedback has been shared with our service managers. We truly value your input and appreciate you taking the time to share your thoughts with us.

Apr 05, 2025

PeteTB73 responded

The work is great, the service manager is great, the wait time is too long ((two tires and an oil change 4 hours ?) just schedule me for when I come in.

April 03, 2025

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I am so happy to have friendly, helpful, and outstanding service at Toyota Longo every time More

by mmmtqk
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Recommend Dealer
Yes
Apr 03, 2025

Longo Toyota responded

Thank you for your kindness and trust in our team @ Longo Toyota. We're humbled to serve you and your auto care needs. Hurry back

March 08, 2025

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Very good service and the staff Very friendly and helpful. I will come back again. Thanks More

by kelvintang1928
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Recommend Dealer
Yes

Other Employees Tagged: Mandi Davis

Mar 10, 2025

Longo Toyota responded

We appreciate your kind words! Providing great service and a friendly experience is always our goal. We’re glad to hear you had a positive visit and look forward to seeing you again. Longo Toyota

October 04, 2024

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Eric Chung is an excellent service advisor. He is efficient and very helpful, he meet all my needs. Highly recommend! Guest Brian Hwang More

by Brian H
Service Price Transparency
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Recommend Dealer
Yes
Oct 04, 2024

Longo Toyota responded

Thank you for taking the time to share your experience on DealerRater! We’re thrilled to hear that Eric Chung provided you with excellent service. Our team is dedicated to meeting the needs of our customers, and it’s wonderful to know that Eric was able to assist you efficiently and effectively. Have a great weekend - Team Longo Toyota

August 13, 2024

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I’ve taking my Tacoma to local dealerships for service out of convenience. Since my truck is still under warranty I continue utilizing dealer service. I have found the local dealerships somewhat lacking a More

by Paul K
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Recommend Dealer
Yes
Aug 13, 2024

Longo Toyota responded

Thank you so much for your thoughtful and detailed posting! I’m really glad to hear that your experience at Longo Toyota exceeded your expectations and restored your trust in dealership service. It's great that Steve and the entire team provided you with the professionalism and quality you were looking for. Your feedback about the exceptional service and fair pricing is invaluable and will definitely help others in making their decision. Team Longo Toyota

June 08, 2024

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Great customer service! Returned my car faster than I thought. They even cleaned the outside of my car with no charge! Thank you!!! More

by Susieqtness
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Recommend Dealer
Yes
Jun 10, 2024

Longo Toyota responded

Thank you for acknowledging our effort in service time @ Longo Toyota, We're happy knowing our dedication to our guests showcased in your visit. Hurry back

June 07, 2024

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Excellent service but the only thing we waited for 5 hours because they are busy. More

by Bonnie
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Recommend Dealer
Yes

Other Employees Tagged: Albert Lopez, Alex Ayala

Jun 07, 2024

Longo Toyota responded

Thank you Bonnie for your understanding about the time spent in service. Our management team is always looking at ways to decrease the time spent in service for our guests. Have a great weekend - Team Longo

May 23, 2024

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Courtesy and professional for a big complex . Organized and clean .Helpful with my issues . Thank you More

by Mercadocruz10
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Recommend Dealer
Yes

Other Employees Tagged: Danny Guerrero

May 23, 2024

Longo Toyota responded

Thank you for your posting and we're honored to serve you @ Longo - Have a great rest of your week

April 17, 2024

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My service advisor Eric Chung was amazing when I took my car for an oil change. He was knowledgeable and super nice. by Brian Hwang More

by Brian Hwang
Service Price Transparency
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Recommend Dealer
Yes
Apr 17, 2024

Longo Toyota responded

Thanks Brian for the shout out on DealerRater and happy the team @ Longo Toyota took wonderful care of you during service. Hurry back

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