Eric Diaz

Pretty good. The staff seems helpful, courteous and friendly. This is probably the best dealer service experience I've had. The staff seems helpful, courteous and friendly. This is probably the best dealer service experience I've had. More

by SHAMONDO Verified Customer Verified Customer

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0 star actually! Last Saturday afternoon, I took my 2016 HRV to the Honda of Fort Worth service center for a brake fluid and a transmission fluid changes. As I was d Last Saturday afternoon, I took my 2016 HRV to the Honda of Fort Worth service center for a brake fluid and a transmission fluid changes. As I was driving the car back home after both services were performed, I realized the brake pedal felt dangerously spongy. I drove immediately back to the Honda of Fort Worth to find the Service Center close (which I understand since it was late Saturday afternoon). Mario D., a Sale Mgr. present at the dealership, was able to find a mechanic still onsite to check the brakes. The issue was solved after rebleeding the lines, as Todd, the mechanic, indicated to me when he handed me the keys back. The brake pedal feeling was fine this time. But sending me out on Loop 820 the first time with a spongy, unsafe brake pedal was a major safety oversight. Not only I had to waste my time going back to fix a mistake that should have been caught during the post-service test drive, I mostly felt betrayed by the level of carelessness from the Honda technician working on my car in the first place. Did he test drive the car after changing the brakes fluid? If he testdrove the car and did not notice the sponginess of the brake pedal (and the danger he was about to put me in), that Honda technician is grossly incompetent. On the other hand, if he did not performed a post-service test drive, he is unprofessional at the least and dangerously careless. I am starting to assume it was more important for him to leave work on that late Saturday afternoon, regardless of my well-being. I am grateful to Todd, the second mechanic who took the time (after hours) to fix the issue, as to Mario, the Sales Manager, for finding a solution, but I am left wondering how the other service I paid for was done. Also how could all this happen at a dealership affiliated to a company such as Honda? It’s disappointing and simply baffling! More

by CASANOVARTO Verified Customer Verified Customer

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Great employees Fast service. Always a pleasure we will return We had an oil change Always a pleasure we will return We had an oil change More

by ANGUS-57 Verified Customer Verified Customer

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Customer service was great. Very respectful and helpful and got my car in n out with grrat professional service as well! Thank you Eric!! Very respectful and helpful and got my car in n out with grrat professional service as well! Thank you Eric!! More

by Cody492 Verified Customer Verified Customer

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I didn’t purchased Honda at Fortworth dealer. My nephew purchased Honda accord and I like their service so I bought my Honda for service. My nephew purchased Honda accord and I like their service so I bought my Honda for service. More

by SNEHADESAI00 Verified Customer Verified Customer

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The Service Employees are top rate, their all are very professional and courteous. Keeping me informed about the vehicle progress. professional and courteous. Keeping me informed about the vehicle progress. More

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It is easy to schedule a service appointment and the timely professional treatment by staff is always consistent. timely professional treatment by staff is always consistent. More

by GLCRSC Verified Customer Verified Customer

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Came in for oil change, stated to salesman that honda of riley sent me a coupon for 59.99. He said he could not do it for that, he said on the website their offer was for 69.99. When I went to pay he change riley sent me a coupon for 59.99. He said he could not do it for that, he said on the website their offer was for 69.99. When I went to pay he changed me 85.99. Plus I told them not to wash my car and they did it anyway. More

by Steverj2015 Verified Customer Verified Customer

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Eric Diaz was very attentive, informative and personable. The wait time was minimal. The facility was comfortable. The staff member who washed and cleaned the interior did an excellent job job, too. The wait time was minimal. The facility was comfortable. The staff member who washed and cleaned the interior did an excellent job job, too. More

by TERISKELTON10 Verified Customer Verified Customer

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Appreciated the professionalism by Eric. Thank you for always taking care of my vehicle. Great location & easy to get service needs addressed through multiple communication methods Thank you for always taking care of my vehicle. Great location & easy to get service needs addressed through multiple communication methods More

by beatiebeat Verified Customer Verified Customer

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