Jennifer Santiago
Jennifer Santiago at Honda of Fort Worth

Jennifer Santiago

Service Advisor

Honda of Fort Worth

3400 West Loop 820 South
Fort Worth, TX 76116

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4.4
11 Reviews
4.4

11 Reviews

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11 Reviews of Jennifer Santiago

May 12, 2026

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Fast and efficient service. The waiting area is clean and comfortable. The necessary repairs for my car were explained thoroughly. My car was washed and vacuumed after the repai More

by karenthompson9
Service Price Transparency
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Recommend Dealer
Yes

May 03, 2026

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Great Service will continue to go There they are fast and knowledgeable and very positive about the work they do. More

by JUDYZUNIGA
Service Price Transparency
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Recommend Dealer
Yes
May 06, 2026

Honda of Fort Worth responded

We are absolutely thrilled to hear about your wonderful experience with our service team. Your feedback about our fast and knowledgeable approach means so much to us. It's fantastic that you noticed the positive attitude our team brings to their work each day. We truly value your loyalty and look forward to continuing to provide you with the excellent service you deserve.

April 28, 2026

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Did a great job, everyone was very helpful and polite. Jennifer worked hard to get my car done sooner when I came back to the dealership earlier than called. More

by HOLLY.RICHARDSON4
Service Price Transparency
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Recommend Dealer
Yes
Apr 29, 2026

Honda of Fort Worth responded

Thank you for taking the time to share your wonderful experience with us. We are delighted to hear that our team provided helpful and courteous service throughout your visit. It's particularly meaningful to know that Jennifer went above and beyond to accommodate your schedule and expedite your service when you returned earlier than expected. Her dedication to ensuring your needs were met promptly reflects our commitment to exceptional customer care. Your satisfaction is our priority, and we truly appreciate your recognition of our efforts.

April 27, 2026

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We were told that a service was not covered by warranty. Took it to another Honda dealership (Burleson), and they covered it under warranty no problem. More

by STACY_M_FULLER
Service Price Transparency
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Recommend Dealer
No

Other Employees Tagged: Kerry Stewart

Apr 27, 2026

Honda of Fort Worth responded

We aim to provide accurate guidance regarding warranty coverage and ensure all evaluations are handled consistently and transparently. Our team is committed to reviewing each situation carefully and communicating findings clearly. Feedback like this is taken seriously as we continue improving alignment and clarity in our processes. Please reach out to Bryan Byrd at Bbyrd@hondaoffortworth.com so we can review your experience further.

April 26, 2026

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I brought it in because the sensors were not working on my car and to have the oil, tires, etc. Checked on my car. I was charged $80 some dollars to simply touch a switch which had apparently been turne More

by MAGRISTINA
Service Price Transparency
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Recommend Dealer
No
Apr 27, 2026

Honda of Fort Worth responded

We aim to provide clear, accurate diagnostics and transparent recommendations so customers can make informed decisions at their own pace. Our team is committed to explaining findings and associated costs in a straightforward manner without pressure. Feedback like this is taken seriously as we continue improving communication and trust in our service process. Please reach out to Bryan Byrd at Bbyrd@hondaoffortworth.com so we can review your experience further.

April 23, 2026

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Everyone working there is so courteous and helpful and efficient and the waiting area is very nice More

by BILLIEHOWELL
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Recommend Dealer
Yes
Apr 24, 2026

Honda of Fort Worth responded

We deeply cherish your wonderful feedback about our team's courteous and helpful service. Your kind words about the efficiency of our staff and the comfort of our waiting area mean so much to us at Honda of Fort Worth. We strive to create a welcoming environment where every customer feels valued, and it's heartwarming to know we achieved that during your visit. Your positive experience reflects our commitment to providing exceptional service, and we truly appreciate you taking the time to share these thoughtful comments.

April 12, 2026

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They were Great at Service Customer they pay attention to there Customers concerns. I would truly recommend Honda of Fort Worth More

by JUDYZUNIGA
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Edward Staley, Jennifer Flores

Apr 15, 2026

Honda of Fort Worth responded

We are pleased to hear about your positive experience with our customer service team. Your feedback about how we listen to our customers' concerns means so much to us. We truly value when customers feel heard and well taken care of during their visit. Thank you for recommending Honda of Fort Worth - it's customers like you who make what we do so rewarding.

March 25, 2026

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Knowledgeable and friendly service adviser. Easy to book sevice on line. Clean service bay and waiting area. More

by Andy
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Recommend Dealer
Yes
Mar 27, 2026

Honda of Fort Worth responded

Thank you for your kind words about our knowledgeable service team and convenient online booking system. We're pleased you found our facilities clean and comfortable. Your feedback means a lot to us!

March 14, 2026

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Brought my vehicle in and everything was excellent, will be bringing my vehicle back. Jennifer took great care of me. More

by hernandez.jh.93
Service Price Transparency
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Recommend Dealer
Yes
Mar 17, 2026

Honda of Fort Worth responded

Thank you for the excellent review! We're thrilled you had a great experience and that Jennifer took such good care of you. We look forward to serving you again at Honda of Fort Worth.

March 11, 2026

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Employee Rating

Very welcoming place nice waiting area to wait for car . Clean restrooms to use . Easy scheduling More

by respsarah
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Recommend Dealer
Yes
Mar 17, 2026

Honda of Fort Worth responded

Thank you for your wonderful feedback! We're thrilled you found our facility welcoming and appreciated our clean waiting area and easy scheduling. Your comments mean a lot to our team. Thanks for choosing Honda of Fort Worth!

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