Eric Eisenhart | Page 5

I felt like I was intruding the moment I walked in - I took time off work to go to the dealership to look at 2017 BMW. From step one, I was kept waiting and waiting. Every time I would ask for help, all I took time off work to go to the dealership to look at 2017 BMW. From step one, I was kept waiting and waiting. Every time I would ask for help, all I heard was he'll be right there. Finally when the salesman did come, he was always running to help someone else. Then, once we finally settled on the car, again, always kept waiting while someone else was being helped even when I made an appointment to see the salesperson per his instructions, then only to be passed on to some, very nice, but still junior valet. The paperwork process was horrible with mistakes. When I realized they didn't process my plate transfer correctly, I contacted Eric the Business Manager only to find my repeated messages go unanswered. I even emailed the President, Nathan Lancry to explain my issues which after 3 days still goes unanswered. More

Report | Print

Friendly, efficient delivery Eric Eisenhart is knowledgeable and helped me purchase a CPO via computer and telephone. He was my eyes, and handled all questions and issues BEFORE Eric Eisenhart is knowledgeable and helped me purchase a CPO via computer and telephone. He was my eyes, and handled all questions and issues BEFORE I drove 3 1/2 hours to take the vehicle. Eric was 100% honest. Eric was also very patient when teaching me some "new" tricks using the onboard technology. I certainly recommend Eric and BMW of Akron. More

Report | Print

No Customer Service After the Sale I purchased a BMW here 3 months ago and had issues with the title transfer to a different state. As a result, I had to call the dealership for more i I purchased a BMW here 3 months ago and had issues with the title transfer to a different state. As a result, I had to call the dealership for more information, but no one will return my calls. More

Report | Print

Outstandingly superb! I have had the pleasure of working with Dave Walters BMW through many purchases of BMW's over the past 25 years. When I visit the dealership I feel a I have had the pleasure of working with Dave Walters BMW through many purchases of BMW's over the past 25 years. When I visit the dealership I feel assured that I will be working with honest and knowledgeable BMW representatives. It does help to have the same familiar face greeting me as I arrive at the showroom. Eric Eisenhart has been my client advisor over the duration of my experiences driving BMW's. My husband and I have had a number of different models in the past 25 years and my most current selection was an X-3. I have owned an X-1, X-3 and X-5 and Z-3 as well as 300 Series in the past and have never felt more secure in a car. Eric continues to amaze me! I don't really know how anyone can be so consistently patient, kind and considerate. He has gone beyond any standards of making me comfortable in a vehicle. I know that if I have a question, he will have an answer. I truly feel blessed to have the opportunity to purchase my vehicles from DW BMW with Eric's guidance in determining what best suits my needs. I have always found the dealership to be beautiful and welcoming. Everyone is helpful. I also appreciate the help that Eric P gave me as well as another of my most favorites, David Theado! I think that Dave Walters has made sure that customers come first but he certainly must treat his employees well because these people have been there for me for many many years. Thank you so much Eric Eisenhart. I LOVE the Beamer! More

Report | Print

Great Purchase Experience I recently worked with Eric Eisenhart on the purchase of a new BMW M550xi and was greatly pleased with Eric's efforts to find opportunities to save me I recently worked with Eric Eisenhart on the purchase of a new BMW M550xi and was greatly pleased with Eric's efforts to find opportunities to save me money on the purchase. This is my fourth purchase from Eric and I find him to be the consummate professional. I will gladly work with him again on a future purchase. More

Report | Print

Great Experience and Customer Service I worked with Eric on a replacement for my 2010 535, which also was purchased from DW. I was not in the market for a new car, but my 535 was totaled i I worked with Eric on a replacement for my 2010 535, which also was purchased from DW. I was not in the market for a new car, but my 535 was totaled in an accident. Eric was patient and very helpful during my search. On my first visit, I was just trying to learn more about the new models to compare to other brands/models I was considering. Once I had reduced my selections down to 2 cars, Eric helped me find the car that I was looking, which turned out to not be available at DW, but was at another dealer. He got the car and then was very helpful in pricing and determining all the incentives I would be eligible to receive. As it turned out, the incentives made the difference in the prices of the two cars I was considering and I went with the BMW from DW. Financing was done without hassles and no pressure to buy products that I didn't need. On delivery, Eric spent at least 30 minutes going over the features on the car with my wife and I. It's the best car buying experience I've had, ever. More

Report | Print

Best BMW Dealership in my 10 year experience I flew from out of town (350 miles away) to pick up one of the finest examples of a 2014 M5. I had the pleasure of working with Eric Eisenhart who fro I flew from out of town (350 miles away) to pick up one of the finest examples of a 2014 M5. I had the pleasure of working with Eric Eisenhart who from the beginning made sure I got all necessary information I needed. He was kind enough to personally arrange my transportation to the dealership. It was like meeting an old buddy. Very personable and no pressure of any kind. Also Rora Liddle was excellent and quick with the financing. This process makes me very uncomfortable at other dealers but Rora looked out for my benefit. If i were to buy another BMW used or new it would be from this dealer. I would highly recommend Dave Walter BMW, go see Eric. His passion for BMW makes it a truly enjoyable experience. More

Report | Print

Excellent experience/very professional I was looking for a CPO X3 with the 3.5 engine. My initial visit to Dave Walter BMW was to look at a vehicle that had just come off lease. Was approac I was looking for a CPO X3 with the 3.5 engine. My initial visit to Dave Walter BMW was to look at a vehicle that had just come off lease. Was approached in the showroom by Eric Eisenhart and since the car had just come in it was not on the CPO lot. Eric took the time to find the car, give it a quick wash and go for a test drive. Eric followed up and advised him not the car I wanted. He understood and did not push back. When I saw another potential vehicle they had that fit what I was looking for I contacted Eric and again went for an extended test drive. Eric again kept in touch to see if I had any questions but did not push, refreshing. When I decided this was the vehicle I wanted advised Eric and he had everything in place when I came to pick the cat up. He did and excellent job of detailing all of the features of this car and spent all the time needed. Also working with Rora Liddle completing the paper work was a very pleasant and efficient process. More

Report | Print

CPO Purchase Eric was very easy to work with. I found it refreshing to find an individual who understood my preferences for driving style and offer tips on how to Eric was very easy to work with. I found it refreshing to find an individual who understood my preferences for driving style and offer tips on how to achieve the desired level of performance from the vehicle. Rora was courteous and professional. While explaining the additional services available, at no time was there any pressure to purchase. More

Report | Print

Eric Eisenhart exceeds expectations....again! Eric Eisenhart is the ultimate professional. This is our 4th BMW purchased from Eric because he is extremely customer focused, very knowledgeable, de Eric Eisenhart is the ultimate professional. This is our 4th BMW purchased from Eric because he is extremely customer focused, very knowledgeable, detail oriented and is very tuned into what we want in our vehicles. This time Eric put us in an X5 and I must say it is over the top impressive. Everyone we have dealt with at Dave Walters over the years has been super. This time Rora Liddle made the paperwork a breeze and Scott Inskeep was extremely patient as he walked us through all the latest technology that comes with the X5. But it's Eric that keeps us coming back. There is none better! More

Report | Print