Eric Elky | Page 3

*used car buyer beware**** please read to the bottom. *used car buyer beware**** please read to the bottom. I waited a while before coming online to write this review because I was waiting on a call *used car buyer beware**** please read to the bottom. I waited a while before coming online to write this review because I was waiting on a call back from Derick Powers, who’s supposed to be above the general manager Eric Elky, but I never received a call back. Let me start with my sales experience was great. There was one issue with the car grinding and I was assured would be corrected and they were all super friendly and helpful. Service on the other hand was a joke and a scam. After having my car looked at by service the first time for the issue we had during sales I left with another problem, a ticking out of my front wheels, that I did not have before I got there. I made sure I called immediately after pulling out to let them know. I also informed the manger Fran before my appointment to have the grinding fixed. It took 5 service appointments and them having my car longer than I did the first 2 months to have them tell me that they figured out what the ticking was but were not going to fix it because it was safe. Even though I did not have this issue until the service crew took off all my tires brakes, rotors at my first appointment. My complaints went all the way up to the general manager Eric. He was extremely rude and unprofessional. Constantly speaking over me, and sarcastically speaking to me the whole conversation as if my concerns were a joke to him. When he gave me the wrong information that Fran, the service manger, gave him and I told him I wanted to correct some of the things he said because it WAS NOT what happen he told me no he wasn’t going to listen and I wasn’t going to correct him. The tone he had with me vs when he spoke to my fiancé earlier in the day was a complete 180. I had a ton of issues with service that if I went into detail right now this would be a book. Overall, Eric the service advisor was either clueless or purposely not listening to my concerns so they didn’t have to be addressed, which got me sent to Samantha as my advisor who was so much better and helpful and listened to what we were saying. Eric Elky was extremely unprofessional. ***he told me they weren’t going to fix the ticking because my rotors were rusted. The Carfax I was given when I was in the process of looking at the car said all brakes and rotors were brand new the month prior by fuccillo when they got the car. When I questioned Eric why it would say fuccillo did the service work he told me that they must have looked new when they got the car in so they put it down as they did the work. I have this man on a VOICE RECORDING telling me that they put information on the car fax that is not correct and the sales staff assumes and interprets what it means when selling the car. *** More

Helpful 1

Report | Print

Jeremy was friendly, welcoming and helpful. Why does Billy Fuccillo say HUGE so much? Tell him we are over it. I would also like him to be nicer to his employees. Billy Fuccillo say HUGE so much? Tell him we are over it. I would also like him to be nicer to his employees. More

by CONROYCREW94x Verified Customer Verified Customer

Helpful 0

Report | Print

The ppl there are friendly and work hard. A nice easy experience! I enjoyed the test drive and the many choices that were given to me. experience! I enjoyed the test drive and the many choices that were given to me. More

by MJR3798 Verified Customer Verified Customer

Helpful 0

Report | Print

Simply the best!!! No hassles, best pricing, seamless transition!!! Love my new Titan! Best Nissan dealership by far! Recommend to all my friends and family!!! Thank you so much!!! transition!!! Love my new Titan! Best Nissan dealership by far! Recommend to all my friends and family!!! Thank you so much!!! More

by SER150 Verified Customer Verified Customer

Helpful 0

Report | Print

The team was amazing! Did a excellent job finding the right car at the right price and payment for me. Would strongly recommend anyone looking for a new car to stop by and see Nicky and the team and let right car at the right price and payment for me. Would strongly recommend anyone looking for a new car to stop by and see Nicky and the team and let them work there magic! More

by JUANANDLISA614 Verified Customer Verified Customer

Helpful 0

Report | Print

Fuccilo Nissan serve the community with affordable reliable quality vehicles. The service is top notch. /he facility is clean and inviting. The staff is friendly and and knowledgeable reliable quality vehicles. The service is top notch. /he facility is clean and inviting. The staff is friendly and and knowledgeable More

by dlovell18 Verified Customer Verified Customer

Helpful 0

Report | Print

Worst dealer ever, they sold me a different car then the one I chose from the show room. I told them about it and still nothing was done about it. They are thieves one I chose from the show room. I told them about it and still nothing was done about it. They are thieves More

by Myjobwave Verified Customer Verified Customer

Helpful 1

Report | Print

Love the Latham Nissan Team. They are very professional and accommodating, but most importantly I appreciate their expertise. This time is not an exception - they quickly identified the problem and worked and accommodating, but most importantly I appreciate their expertise. This time is not an exception - they quickly identified the problem and worked with the manufacturer to resolve it in the same day. Thank you, keep up the great work, Team. More

by alisa_mmx Verified Customer Verified Customer

Helpful 0

Report | Print

Wonderful experience. Great service Dept I have never used this business before but was very happy with the results. I will be back. Thank you. used this business before but was very happy with the results. I will be back. Thank you. More

by TINA.GERACI Verified Customer Verified Customer

Helpful 0

Report | Print

Eric was professional kind and explained the process of the inspection very clearly. Fuccillo is very lucky to have him . Merry Christmas and a Happy New Year ❄️🌲☃️ the inspection very clearly. Fuccillo is very lucky to have him . Merry Christmas and a Happy New Year ❄️🌲☃️ More

by FARRINGTONN Verified Customer Verified Customer

Helpful 0

Report | Print